Home

Shadow IT in 2021

Shadow IT in 2021

How do digital leaders view shadow IT? Benchmark your experiences against your peers.

Is shadow IT, defined as software or systems used by employees to perform work-related actions outside of the explicit control of the IT department, occuring in your organization currently?

73%Yes
17%No
10%Not sure
0 views
542 responses

Is shadow IT something you would welcome at your organization?

38%Yes
35%No
27%Not sure
0 views
123 responses

How would you describe the impact of shadow IT in your organization?

4%Strong positive impact
47%Positive impact
16%No impact
30%Negative impact
2%Strong negative impact
0 views
384 responses

In your best estimation, how much of IT’s budget is spent on shadow IT?

4%0%
64%1-20%
21%21-30%
8%31-40%
2%41-50%
1%51-75%
0%>75%
0 views
364 responses

Which of the following types of shadow IT happen at your organization, as far as you’re aware? (Select all that apply)

47%Connecting unapproved hardware/devices to the network
60%Storing company data on personal devices
51%File sharing
51%Using undocumented systems to perform business functions (e.g., automation, data integration)
37%Using unsanctioned cloud storage platform(s)
25%Conducting business using personal email
28%Installing third-party SaaS applications outside the control of the IT department
15%Using personal VPNs
8%Connecting unsanctioned applications using Open
10%Authorization (OAuth)
11%Publishing APIs outside of a defined process
16%Installing tools to bypass internal controls
16%Disabling IT controls
29%Unsanctioned software or infrastructure projects
2%None of these
1%Other
0 views
356 responses

Do you ever personally use any non IT-approved tech for work purposes?

12%Yes, often
51%Yes, occasionally
35%No
2%Not sure
0 views
354 responses

Does IT maintain oversight of shadow IT within your organization?

19%Yes, continuous monitoring and centralized control
69%Yes to an extent, but gaps remain
11%No
1%Not sure
0 views
350 responses

How is shadow IT managed by IT in your organization? (Select all that apply)

18%Automated licencing
51%Privileged access management
36%Dedicated team to manage shadow IT and collaborate with end-users
51%End-user training
24%SaaS management platform(s) (SMP)
50%Established organization-wide guidelines
27%Platform(s) for integrating/scaling shadow IT solutions
19%Spreadsheets
3%None of these
1%Other
0 views
307 responses

Which of the following are (or could be) the top benefits of shadow IT, if any? (select all that apply)

35%Reduced deployment time
51%Increased innovation
28%Simplified tech stack
34%Reduced costs
35%Increased IT agility
38%Reduced IT workload
35%Improved end-user productivity
36%Improved end-user satisfaction
16%Scalability
17%Improved workflow efficiency
7%None of these
0%Other
0 views
441 responses

Which of the following are (or could be) the top challenges of shadow IT, if any? (Select all that apply)

65%Increased compliance risk
43%SaaS sprawl
73%Increased cybersecurity risk
29%Implementation
38%Rising costs
46%Increased disaster recovery complexity
36%Increased service desk burden
45%Decreased visibility
1%None of these
1%Other
0 views
429 responses

How do you feel about shadow IT in general?

6%Very positive
31%Somewhat positive
31%Neither positive nor negative
25%Somewhat negative
7%Very negative
0 views
429 responses

To what extent do you agree with the following: “Shadow IT is inevitable and organizations should embrace it.”

9%Strongly agree
62%Agree
22%Disagree
7%Strongly disagree
0 views
426 responses