In this age of digital transformation, sometimes IT operations is downplayed as just not sexy enough. People still often think about it as keeping the lights on, tending to those legacy installments. Truth is, strong infrastructure and operations management is the foundation of any digital success. But what are the trends right now most impacting I&O and thus the organization’s future? Dave Cappuccio is the chief of Infrastructure research at Gartner. He’ll also be speaking at the Gartner IT Operations Strategies and Solutions Summit in Orlando, Florida, May 8th to 10th. But right now joins us to look at the top tech trends most impacting I&O.