When Will AI Virtual Support Agents Replace Your IT Service Desk?

 

Hype about AI grows as consumers become familiar with virtual assistants using conversational platforms. I&O leaders responsible for the IT service desk are keen to exploit this to optimize IT support, but neither the technology nor the workplace is ready to depend on virtual agents now.

 

Read the full research report from Gartner analysts Chris Matchett, Rich Doheny, Kenneth Gonzalez and Magnus Revang. 

 

Experience the Gartner Difference.