Market Direction
Mobile devices are used in many different contexts in enterprises, for instance, by users to communicate with other mobile users, to enhance lone worker safety, for identity authentication, to transform workflows from traditional to digital processes, and to reduce the time to execute on an activity such as field-force repairs.
MMS ensure an operational device is where it needs to be. A relatively mature market, MMS once focused on smartphones and tablets; however, the market is now evolving to address newer drivers that present opportunities for growth but moreover benefits to enterprises and the public sector.
Key MMS use cases for enterprises include:
To offload internal IT of routine yet critical tasks of ensuring the ongoing management of the mobile fleet.
New deployments, for e.g., converted BYOD to new corporate mobile fleets and field-force or frontline worker fleets.
Opportunities for consolidating a fragmented device estates, for example, in vertical markets such as retail or across geographies.
Use cases based on specific MMS segments such as security or financial management.
Within the context of complying with enterprise requirements and expectations, Gartner has observed the evolvement of the following trends:
AI integration
Sustainability
Employee experience
AI Integration
Artificial intelligence is transforming MMS from manual, reactive processes to proactive and predictive, intelligent operations. Providers use AI to detect device performance issues and flag battery or hardware problems before they affect frontline workers. Predictive algorithms trigger automatic repair routing and device replacements based on real-time monitoring.
AI streamlines financial workflows by automating invoice processing, cost categorization, error detection, and tariff optimization. In customer support, most vendors deploy AI-powered virtual assistants and chat agents, such as those built on Azure AI and Google Gemini, for 24/7 self-service troubleshooting and ticket automation.
Some providers use AI-driven real-time language translation for global help desks and integrate AI into collaboration platforms such as Microsoft Copilot for Teams-based support and Moonback for asynchronous video reporting. Logistics operations benefit from AI orchestration for order validation, shipment consolidation, warehouse optimization, and AI camera imaging for grading end-of-life devices.
Sustainability
The MMS market is now mostly aligning with sustainability goals, driven both by regulatory pressures and corporate responsibility but also end-user willingness to support such ambitions. Providers and their customers are actively optimizing device life cycles through repair, recycling and redeployment initiatives, thereby reducing electronic waste and carbon footprints.
Providers offer increasingly comprehensive sustainability reporting and tracking, providing clients with tools to meet their ESG objectives. The integration of sustainability into core operations, such as device life cycle management and supply chain transparency, is becoming a standard expectation across the industry.
A few are also providing carbon calculators that cover both devices and services.
Operational Efficiencies
MMS providers are shifting from traditional SLAs to holistic experience level agreements (XLAs) and digital employee experience (DEX) frameworks to better measure end-user satisfaction. Some providers focus on XLAs to assess business outcomes such as execution accuracy, readiness, and service availability, introducing reward-based incentives for exceeding experience targets.
User sentiment is prioritized, with XLAs sometimes weighted up to 70% of customer health scores and “Pulse Surveys” capturing real-time feedback. Automated sentiment analysis, including AI meeting attendants and call recording, updates customer health dashboards and identifies friction points for proactive recovery.
DEX frameworks gather endpoint telemetry and system data to resolve issues before users report them. Quantitative metrics, such as call abandonment rates and rapid SLAs for device wipes, remain important. Providers use ITSM platforms and digital portals to monitor provisioning, inventory, and customer journey patterns. An integrated approach — combining AI-driven sentiment analysis, proactive telemetry, and XLAs — aims for a truer measurement of end-user experience beyond operational compliance.
Cost Optimization
Many providers offer support with usage and policy management to support clients in controlling and managing spend to avoid bill shock and to provide clear expectations with regards to what expenses to expect.
The majority of providers also offer wireless expense management including traditional activities such as invoice audits, dispute resolution and rate plan optimization.
Many providers offer several capabilities to rightsize the engagement for MMS, for instance, deploying ROI or total cost of ownership (TCO) calculators. However, there are also initiatives to address cost avoidance by regularly optimizing rate plans, taking out redundant services and ensuring organizations don’t continue to pay for services that are used by departed employees. Cost optimization is also related to obtaining better operational efficiencies and at a lower cost than internal IT.
Most providers are also offering support for BYOD, for instance, in enrolling devices into the unified endpoint management (UEM) or application management solution, stipend management or support for corporate applications.
Vendor Profiles
These providers represent a sample of different types of providers that also appear in Gartner inquiries. This section is not intended to represent a full competitive landscape or provider recommendations.
Asignet
Asignet, privately/private-equity owned, based in Miami, U.S. In 2025, Asignet added to their mobile and fixed telecom portfolio by acquiring the IT/Telecom division of Cass Information Systems. They also deployed an AI voice agent for help desk support and launched billed and unbilled mobile optimization automation with dashboards. Over the next two years, Asignet’s strategy centers on AI-driven platform enhancements and broadening into business spend management, including deeper SaaS and cloud expense management, and developing new controls for AI consumption and token usage. Asignet manages 2+ million devices across 100+ countries, with most located in the U.S.
To support BYOD and mixed environments, Asignet uses its Device Inventory module to dynamically track assets through APIs, automated workflows, and MDM integrations. The platform ties inventory and charges directly to individuals or corporate ledgers for accurate cost allocation. Serving industries such as healthcare, finance, and manufacturing, Asignet provides configurable workflows for both shared and individual devices. Globally, the platform enables automated provisioning, staging, and logistics, delivering operational efficiency, audit-driven savings, and comprehensive expense visibility.
For global device logistics, Asignet relies on a strategic partner network to offer depot services, next-business-day replacements, and ISO-certified repairs. IT asset disposition services maximize ROI through secure buy-back, eco-friendly recycling, and destruction certificates. Security and data sovereignty are ensured through single-tenant SaaS environments hosted on Microsoft Azure. Asignet maintains its own information security management system (ISMS), with verified compliance with GDPR, SOX, SOC 1 Type 2, SOC 2 Type 2, and ISO/IEC 27001:2022 standards and frameworks.
brightfin
brightfin is a privately owned U.S.-based MMS provider managing approximately 2 million devices worldwide as of late 2025. Its portfolio spans the full mobile life cycle, leveraging software, managed services, and ServiceNow-native workflows. Over the next two years, brightfin aims to advance MMS by integrating daily mobility operations directly with enterprise IT workflows, enabling standardized governance, robust data management, strict access controls, and comprehensive auditability for global organizations.
The company’s unified model manages both BYOD and corporate-liable environments under a single framework, standardizing governance while allowing for policy variations by user type and geography. Focusing on regulated industries such as financial services, healthcare, and manufacturing, brightfin supports complex deployments, including shared-use devices for clinical, plant, and frontline workers. Its ServiceNow integration enhances device visibility, data quality, and scalable management across regions.
Through its partnership with TRG, brightfin extends its capabilities to comprehensive device logistics, including forward and reverse logistics, repair, storage, and secure end-of-life disposal. This coordinated approach eliminates the need for multiple providers. Leveraging its ServiceNow-native architecture, brightfin ensures data sovereignty and security, aligning global mobility programs with local laws and enterprise standards, and providing organizations with precise access controls and thorough auditability.
BT Group
BT Group is a publicly listed, U.K.-based provider headquartered in London. BT significantly strengthened its FreeMove Alliance partnership to enhance global mobility orchestration, providing unified service-level agreements and harmonized commercial terms across over 120 countries. Simultaneously, BT launched a new AI-first experience that automates device health, routing, and troubleshooting. BT’s eSIM click-to-install capability has improved onboarding time and BT has also expanded its life cycle expertise by integrating eSIM management and circular economy processes through its circularity fund alongside ESG reporting capabilities. At the end of 2025, the company directly managed approximately 4 million devices. Over the next two years, BT plans to position itself as an internationally scalable, network led and AI-enabled managed mobility provider.
BT focuses on mission-critical verticals, notably public sector and emergency services, optimizing corporate-liable, shared, and rugged devices to ensure high frontline availability. Regarding BYOD, BT strictly opposes unmanaged deployments due to significant security, compliance, and ESG vulnerabilities. Instead, BT recommends structured hybrid environments: corporate-liable devices for high-risk roles and tightly controlled BYOD for lower-risk users requiring mandatory MDM enrollment. This governance is strengthened through device life cycle management with support from technical presales and delivery through BT’s professional service capabilities. BT also offers advanced mobile connectivity capabilities with various options for improving coverage and network priority mechanisms.
BT delivers enterprise scale device logistics and secure MMS strictly tailored for United Kingdom data sovereignty requirements. Operating from a U.K. distribution center, BT provides bulk warehousing, custom kitting, and seamless platform integration. Ensuring stringent security, BT uses localized hosting, zero-trust controls, and continuous monitoring. This robust infrastructure enforces strict security baselines. Finally, BT guarantees compliant life cycle management, delivering secure decommissioning, certified data erasure, and highly responsible disposal for regulated industries.
Calero
Calero, based in Rochester, New York, is a privately held provider that managed about 5.8 million devices globally at the end of 2025. Recently, Calero deepened its platform integration with logistics partners, enhancing coordination across fulfillment, replacements, and returns. This improved alignment of procurement, inventory, and financial teams to deliver more predictable and dependable enterprise mobility, with execution governed through platform-level life cycle controls to drive zero-touch. Over the next two years, Calero aims to shift MMS from operational management to an experience-driven execution layer, focusing on readiness, access, and service continuity for increasingly distributed digital operations.
To serve hybrid BYOD adoption, Calero helps organizations secure digital worker access to corporate applications. Calero’s unified mobility management platform, featuring the Calero ConnectIQ orchestration engine, facilitates procurement and device life cycle operations and integrations with UEM solutions. Calero ConnectIQ serves as a governance and enforcement layer, coordinating and enforcing life cycle workflows across sourcing, provisioning, changes, support, and retirement while applying policy controls, sequencing, and human oversight across enterprise systems, carriers, logistics partners, and financial platforms. The platform also embeds financial management directly into MMS execution, aligning inventory, usage, contracts, and spend with life cycle activity to ensure economic accuracy and accountability throughout the mobility life cycle. Vertically, Calero specializes in utilities, energy, infrastructure, and healthcare to prevent downtime for frontline workers, reflecting intentional depth in uptime-critical environments rather than a limitation of industry support.
In 2025, Calero strengthened global logistics through deeper partnerships with TRG and other partners, improving regional fulfillment and aligning procurement with financial data to boost productivity. The company advanced security and sovereignty initiatives by enforcing regional execution controls and meeting complex data residency requirements. Calero ensures rigorous compliance with GDPR and PII standards through comprehensive user access controls, detailed audit trails, and strict data governance across all life cycle actions.
GEMA
GEMA, a privately owned global MMS provider headquartered in Switzerland, manages over 8.7 million devices worldwide. Its MMS feature local warehousing, device staging, and cultural language support, with recent enhancements including mass eSIM activations, eco-friendly disposal, and sovereign UEM integrations via Omnissa’s Sovereign Solution. Over the next 24 months, GEMA aims to add seven million devices, positioning itself as the leading standard for sovereign endpoint operations hosted in local private datacenters, while advancing local procurement execution and specialized frontline support.
Driven by its sovereign UEM solutions, GEMA is rapidly expanding in government, military, police, and other highly regulated industries, providing local support and managing a growing mix of Windows and Linux devices. For banking clients, GEMA supplies fully configured laptops to remote workers with rapid startup times, and in healthcare, it manages shared iPads, Android tablets, and Windows devices, ensuring compliance with strict patient data regulations and delivering highly specialized support.
GEMA leverages local licensees and logistics partners to minimize shipping times and reduce CO2 emissions, with each licensee maintaining local warehousing for swift device delivery. Device disposal is handled through local partners with certified wipes to prevent data loss. To address sovereignty, GEMA has moved critical systems off traditional hyperscalers, ensuring service continuity amid geopolitical risks and delivering sovereign UEM, advanced security monitoring, automated remediation, and Apple device masking.
HCLTech
HCLTech, a publicly listed IT service provider based in India, managed 6.8 million devices globally at the end of 2025. Mobility services are delivered through its FLUID Workspace portfolio, which integrates sourcing, security, and autonomous/advanced endpoint management. Recently, HCLTech has embedded generative AI, including empathetic digital assistants and frontline robotics, aiming to help clients simplify, secure, and future-proof complex mobility environments. Over the next 24 months, HCLTech is moving from a generic model to a nanopersonalized, vertically aligned strategy, delivering context-aware services for verticals such as manufacturing, retail, BFSI, healthcare, and energy and utilities.
A key initiative is a secure and sovereignty-compliant sustainability intelligence platform, delivered through the Digital Workplace analytics dashboard. This centrally governed dashboard offers organizations a controlled, sovereign-compliant view of sustainability and operational data, ensuring adherence to regional data residency and regulatory requirements. HCLTech manages BYOD and mixed device environments through a policy-driven, platform-agnostic model, leveraging cloud-based UEM platforms such as Microsoft Intune to balance user flexibility with security and governance.
HCLTech employs a globally scaled logistics approach, combining direct and partner-led channels for supply chain resilience and regulatory compliance. Its Ware4IT capability manages full device life cycles across centralized global depots in over 170 countries.
Honeywell
Honeywell, headquartered in Charlotte, North Carolina, is a U.S.-based MMS provider managing 3.6 million devices globally as of the end of 2025. Its MMS cover the entire device life cycle, from procurement and deployment to management and support. In 2025, Honeywell expanded its portfolio with advanced analytics, reporting, security, device support, and sustainability initiatives, and integrated a robust AI strategy to enhance efficiency, security, and responsibility. Over the next two years, Honeywell plans to expand its geographic reach in Europe and Asia and introduce device-as-a-service (DaaS) bundles and proactive operational intelligence to maximize uptime and optimize asset allocation.
Honeywell supports BYOD within a multiownership mobility model, enabling secure MDM-based policy enforcement, centralized life cycle management, and 24/7 support for both corporate- and employee-owned devices. The company serves key industries such as transportation, warehousing, retail, and healthcare, deploying a range of devices from rugged and vehicle-mounted hardware to clinical and handheld scanners. This comprehensive approach delivers reduced downtime, increased productivity, faster rollouts, lower total ownership costs, and enhanced patient safety.
Global device logistics and disposal are managed through a hybrid network of Honeywell-owned depots and certified regional partners, covering procurement, staging, kitting, rapid replacement, and secure reverse logistics. Honeywell ensures GDPR and CCPA compliance, centralized policy management, and secure provisioning across Android and iOS fleets. The Honeywell Sentinel service extends security patching for rugged devices, reducing risks and extending device life cycles.
Kyndryl
Kyndryl, a publicly listed IT services provider based in New York, managed 5.7 million devices worldwide at the end of 2025. Its MMS strategy is evolving mobile programs from traditional ownership models to context-aware approaches based on identity, device posture, and risk. The portfolio leverages mobile application management without enrollment to secure corporate data at the app level, increasing user adoption and reducing hardware costs. Agentic workflows dynamically adapt endpoint access and remediation, while industry-specific innovations include augmented reality for remote chemical operations, Knox-containerized tablets for banking, and mobile point-of-sale solutions for retail.
Kyndryl’s global device logistics operate through a hybrid model, combining internal oversight with strategic partners to ensure localized staging, deployment, and certified disposal in over 60 countries. The company maintains end-to-end accountability for security, asset tracking, and over-the-air device provisioning. This approach supports a wide range of device types and deployment scenarios, providing flexibility and resilience for multinational enterprises.
To address data sovereignty and security, Kyndryl enforces a vendor-agnostic zero-trust architecture aligned with CIS standards, using policy-as-code and region-specific UEM/DEM tenant configurations. The company is also developing a digital twin of the Workplace, allowing organizations to simulate regulatory compliance impacts before operational changes are implemented, further supporting secure and compliant mobility management.
MetTel
MetTel, a privately owned communications services provider based in New York, is rapidly advancing its MMS portfolio. The company is expanding its no-code integration marketplace with new prebuilt connectors for IT service management (ITSM), human resources (HR), and enterprise resource planning (ERP) platforms, enabling zero-touch workflows. Artificial intelligence is being integrated into MetTel’s device life cycle management, and within six months, the company launched connected-laptop-as-a-service in April to automate enterprise laptop provisioning and replacement. MetTel’s dashboard is evolving into a “mobility command center,” offering predictive insights, anomaly detection, cost optimization recommendations, and live fleet visibility. Physical operations are also expanding with the opening of a new Smart Warehouse in Utah and enhancements to SingleSIM technology for local breakouts. By the end of 2025, MetTel managed devices in all regions, with the vast majority in the U.S.
MetTel supports a range of verticals, including healthcare, logistics, construction, retail, and government. The company manages diverse edge devices such as smartphones, rugged sensors, and laptops for distributed workforces. MetTel leverages multicarrier redundancy, smart warehouse infrastructure, and industry-specific API integrations to ensure robust device management and operational continuity for enterprises with complex, multilocation needs.
MetTel operates a 100,000-square-foot primary warehouse in New York for same-day shipping and is opening a new facility in Salt Lake City. Its proprietary software automates staging, inventory tracking, depot repairs, reverse logistics, and certified secure data erasures. MetTel enforces secure-by-design device life cycle management and integrated mobile threat defense, standardizing MDM/UEM-based provisioning and policy enforcement. The Bruin platform provides centralized visibility, data sovereignty controls, and automated compliance, ensuring secure, auditable management of mobile fleets and connected laptops.
Mindglobal
Mindglobal, a privately owned MMS provider based in Austin, Texas, delivers comprehensive support for device life cycles, expenses, and hardware through proprietary platforms and internal logistics operations supported by dedicated client teams and in-house resources that function as an extension of enterprise IT and finance organizations.
In 2025, Mindglobal enhanced its portfolio by introducing advanced analytics for predictive cost optimization and deploying deeper integrations with ITSM tools. Strategically, over the next 24 months, the company will transition from reactive reporting to an autonomous operating model. By embedding artificial intelligence directly into execution layers, Mindglobal’s internal systems will autonomously initiate corrective actions across billing, service, and device processes, ensuring continuous and immediate program optimization.
Mindglobal manages both corporate-liable and BYOD environments through a centralized platform. As BYOD evolves from formal policy to user-driven behavior, Mindglobal leverages MDM and UEM integrations to enforce security and allocate costs effectively. The company offers industry-specific solutions tailored to major verticals: in BFSI, secure life cycle management reduces audit risks; in healthcare, rapid provisioning and tracking of shared clinical devices increase availability; and in manufacturing, centralized tracking of ruggedized and IoT endpoints enhances asset visibility and reduces telecom spend.
Device logistics are managed via a hybrid model that uses company-owned U.S. depots for device staging and secure disposal, while vetted international partners handle regional warehousing. Globally, Mindglobal maintains full control over software and supports to ensure security. Its Azure-hosted platform supports regional data localization, and the company enforces strict data security through role-based access, encryption, and direct UEM and MDM integrations, supporting zero trust and identity-based security frameworks throughout the device life cycle.
Mobility MEA
Mobility MEA, headquartered in Dubai, UAE, is a privately owned service provider with a strategic focus on expanding MMS alongside cybersecurity and AI automation offerings. In 2025, the company managed 5.4 million corporate-liable, personal, and ruggedized devices globally, reflecting a shift from a primarily MEA-centric base to a broader international presence. A notable achievement was the deployment of over 1.2 million devices for a regional government using a consolidated Shared Services platform, which significantly reduced CAPEX and OPEX. In response to regional volatility and evolving cyberthreats, clients are accelerating security upgrades.
The company serves diverse verticals including retail, aviation, government, law enforcement, manufacturing, ride-hailing, delivery services, and telecommunications, all experiencing rapid growth. This expansion is largely driven by the integration of cybersecurity services, which has opened new business opportunities within MMS, particularly with government and government-owned entities. Mobility MEA’s approach ensures that critical mobile assets are secured and managed to meet the unique needs of each sector.
For device logistics and disposal, Mobility MEA partners with 3PL and 4PL providers and specialty partners for warranty swap coverage. Their focus on MMS supports digital transformation projects across both public and private sectors, providing expert guidance and consulting to ensure smartphones, tablets, and desktops are meticulously secured, managed, and compliant with data sovereignty requirements.
Sakon
Sakon, a privately held MMS provider based in Concord, Massachusetts, delivers a unified telecom data and automation platform for enterprise mobility management. Sakon provides MMS across device life cycle, expense management, logistics, and program governance for global enterprises. In 2025, Sakon unified its managed mobility and AI capabilities under the Sakon Telecom Cloud, introducing a Telecom Intelligence layer that transforms raw carrier data into an AI-ready foundation for mobility management. Sakon’s AI strategy spans embedded intelligence within the mobility platform, integration with enterprise AI ecosystems, and autonomous workflow execution across the mobility life cycle.
ServiceNow-native mobility management is delivered through Sakon’s certified Telecom Connect scoped application, enabling life cycle management, ticketing automation, and fulfillment workflows without leaving the ServiceNow environment. Critically, Sakon’s normalized carrier data layer is what allows ServiceNow AI agents to complete end-to-end transactions with carriers.
Sakon’s unified platform manages corporate, BYOD, and mixed device environments, automating eligibility, enrollment, and stipend calculations. Sakon leverages intelligent data pipelines to address industry-specific needs: healthcare enforces strict clinical device policies, financial services leverage and retail/logistics sectors use advanced spare pool management to minimize downtime.
Sustainability is embedded in Sakon’s global device logistics network, which is aligned to EcoVadis standards and supports device reuse, refurbishment, and certified recycling across its partner ecosystem For security, Sakon deploys a strict data residency architecture to securely isolate enterprise workloads, independently validated through ISO 27001:2022, ISO 22301, SOC 2, and PCI DSS certifications, alongside compliance with GDPR, HIPAA, and the California Consumer Privacy Act.
Stratix
Stratix, headquartered in Peachtree Corners, Georgia, is a privately owned MMS provider managing 2.1 million devices globally, with primary operations in North America and a lighter presence in Europe, Latin America, and Asia. Its integrated MMS portfolio supports the full life cycle of enterprise mobile technology for mission-critical frontline workforces. In 2025, Stratix expanded by acquiring Mobility CG, adding RFID certifications, and enhancing AI-assisted operations. Over the next two years, Stratix aims to remain a pure-play mobility leader, helping enterprises transition from BYOD to corporate-owned models to ensure scalable security, operational control, and predictable financial governance.
For BYOD environments, Stratix employs application-level management, containerization, and conditional access to secure corporate data while preserving user privacy. In mixed environments, Stratix segments low-risk BYOD users from frontline and regulated roles that require corporate-owned, personally enabled (COPE) devices. The company observes a growing trend toward COPE models, supporting edge AI integration, security compliance, and improved financial predictability. Stratix’s tailored solutions serve key verticals such as retail, healthcare, logistics, and government.
Stratix manages end-to-end device logistics and IT asset disposition from six company-owned North American facilities, handling returns, certified data destruction, refurbishment, and resale to maximize financial returns. Partnerships with Jonathan’s Landing and Apkudo enable scalable disposition, tracked via the itrac360 platform. Stratix enforces compliance through encryption, role-based access, and conditional controls, ensuring robust data protection across BYOD and corporate-owned environments.
Tangoe
Tangoe, a private-equity-owned provider based in Indianapolis, U.S., managed 8 million devices globally at the end of 2025. In the past year, Tangoe enhanced its MMS by launching a redesigned Tangoe Mobile Store, integrating ServiceNow APIs, and embedding AI analytics. Additional upgrades included Jamf Pro integration, Apple device reconciliation, and improved bulk ordering. Over the next 24 months, Tangoe’s strategic priorities are precision, automation, and scalability, with upcoming initiatives such as MultiSIM support, platform load balancing, catalog modernization, and an updated Apple Business Manager integration for automated device data retrieval.
Tangoe manages BYOD and mixed environments by enforcing device enrollment through corporate identity providers and UEM platforms such as Microsoft Intune and Jamf. The platform separates personal and corporate data, enforces encryption, and automates stipend eligibility rules. Tangoe serves industries such as pharmaceuticals, retail, energy, and manufacturing, supporting device procurement, configuration, global logistics, and UEM for both individual and shared devices. Services also include shipping staged devices to clinical trial participants and managing telecom expenses.
Global logistics and device life cycle operations span North America, the U.K., the Netherlands, and APAC, with partners handling NIST-certified data wiping, buybacks, and recycling. Tangoe ensures data sovereignty through regional cloud hosting and ISO 27001/SOC 2 compliance. Security is further enhanced by leveraging UEMs, NIST/CIS standards, threat detection, data masking, and secure APIs for ITSM and HR integrations.
Techstep
Techstep, headquartered in Oslo, Norway, is a publicly listed MMS provider managing 3.3 million devices across Europe as of the end of 2025. Its MMS portfolio streamlines device provisioning for office and frontline workers, transitioning customers from legacy systems to modern mobility solutions. This year, Techstep launched an offering targeting device and managed services for specialized operational sectors (e.g., health sectors, aviation, energy) and leverages direct sales in primary markets while supporting independent software vendors. The company also develops its device life cycle management for security monitoring integrated or independent of their own mobile device management (MDM) platform. This is sold both direct and indirect internationally through channel partnerships with hardware providers (Devicenow and Fonua) and mobile operators.
Techstep delivers tailored mobility solutions across diverse regulatory environments, prioritizing fully managed devices with automated enrollment for sectors requiring strict patch enforcement. For less restrictive settings, it deploys mobile application management and secure browser alternatives to enhance user experience. The company targets public framework agreements, offering a comprehensive life cycle with their own DLM, security, and managed services. Recent geopolitical shifts have prompted a strategic focus on robust security architectures and expanded role-based hardware deployments.
To meet rising demands for data sovereignty and proactive security, Techstep has responded to European concerns about foreign cloud solutions by enhancing their European developed essentials mobile device management platform including mobile threat defense (MTD) with integration of Pradeo from France. This emphasis on localized, on-premises and cloud architectures addresses regional privacy needs and has secured major contracts across Europe. Techstep also partners with Ivanti and Omnissa to deliver secure infrastructure for critical enterprises, public, and emergency network sectors.
Telefónica
Telefónica, a publicly listed telecom operator headquartered in Spain, has recently expanded its MMS portfolio by introducing new AI-capable devices to enhance device-as-a-service (DaaS) offerings. The company has also broadened its UEM capabilities by adding new partners and offerings such as Tanium, Applivery, Flexxible, HP WXP and introduced MoonBack to support video-based productivity. To further strengthen customer support, Telefónica integrated a Teams smart agent, launched a Talkdesk ticketing solution, and rolled out the Atreus Analytics module. Strategically, over the next 24 months, Telefónica is prioritizing the use of AI and automation to improve customer experiences, optimize operations, and enable proactive, data-driven decision making.
Telefónica is also responding to new trends in supporting personal use of the devices joined to work use environments by implementing smart device enrollment processes and enhancing digital employee experience (DEX) capabilities to balance security with cost efficiency. This evolution is supported by a growing ecosystem of both major technology partners and innovative startups. Rather than taking a rigid vertical approach, Telefónica now consultatively tailors solutions for sectors such as retail, education, and public administration. Its device portfolio includes specialized hardware, such as rugged equipment for first responders and devices for retail frontline workers, all of which are manageable by any UEM provider.
Recently, Telefónica launched flexible device-financing services for B2B customers, allowing enterprises to customize lease terms and residual values, with options to extend, return, or purchase devices at the end of the term. In terms of data sovereignty and security, the company complies with ENS High Level standards and has initiated a companywide evaluation of architectures based on 100% Spanish technology, deploying UEM services in national datacenters.
Tellennium
Tellennium’s, privately held and based in Kentucky, U.S., MMS portfolio integrates end-to-end device life cycle management, telecom expense control, and financial governance within its Management of Things platform. In 2025, Tellennium expanded its global capabilities to process invoices in any currency, achieved deeper ServiceNow and other ITSM integration and renewed their ServiceNow certification, and introduced AI-driven provisioning, contract management, and invoice reading. Over the course of the next year, Tellennium will further advance its unified platform strategy, delivering an integrated solution that addresses operational, financial, and security priorities. The company is also enhancing its ability to streamline global mobility management, across multicarrier eSIM environments.
To govern BYOD and mixed mobility environments, Tellennium unifies security policies, financial controls, and life cycle management within a single operating model that connects seamlessly with enterprise MDM/UEM platforms. As flexible ownership models grow, Tellennium ensures consistent policy enforcement and inventory visibility across all devices. The company customizes deployments for major verticals, providing cost transparency for healthcare devices, audit-ready compliance for financial services, and optimized asset utilization for manufacturing and retail fleets using IoT and wireless backups.
Tellennium delivers comprehensive device logistics and certified disposal in over 50 countries. Through its integration with their parent company Optric, it offers full-service logistics across the Americas and Europe, supported by a partner network in Asia and Oceania. To meet strict data sovereignty and security requirements, Tellennium processes data regionally within the EU and Asia, and provides a U.S.-based delivery model for regulated sectors and enforcing local compliance.
Verizon
Verizon, headquartered in the U.S., launched Verizon Business Complete in mid-2024. Verizon’s Business Complete offer provides a predictable monthly price encompassing hardware including device and accessories, unlimited 5G connectivity, Verizon MDM licenses and premium managed services such as comprehensive device protection for loss, theft or damage and 24/7 live tech support. In 2025, Verizon expanded this portfolio by launching the newest Apple and Android smartphones and adding semirugged devices to better serve medium-heavy industries. Professional cases were also included to enhance physical protection at no extra cost. Over the next 24 months, Verizon will scale this midmarket solution and introduce additional mobility devices to further reduce enterprise IT administrative burdens.
Verizon manages mixed device environments by servicing the corporate liable portion through Verizon Business Complete, allowing businesses to easily maintain a blend of corporate and BYOD models. The solution primarily targets the healthcare, construction, manufacturing, and logistics verticals. For construction and logistics, comprehensive protection and same-day replacements reduce IT support costs and inventory burdens. In healthcare and manufacturing, a month-to-month model provides flexibility for contract workers using specialized devices. Overall, these features improve operational efficiency and lower the total cost of ownership.
Verizon manages its device logistics centrally, housing and shipping devices and accessories from its distribution center in Fort Worth, Texas, which enables deliveries across the continental U.S. within one to two business days. For device recovery and disposal, customers can request return kits to ship devices back via partner carriers for inspection. Devices that meet quality standards are redeployed, while those failing to meet the requirements are recycled or used for other preowned sales channels. Regarding data sovereignty and security, the Verizon Business Complete program is exclusively available to U.S. customers and geographies and includes coverage in Canada and Mexico. To ensure security, the company adheres to the strictest privacy and data protection standards by following Customer Proprietary Network Information (CPNI) protocols mandated by Verizon and U.S. law.
Vodafone Group
Vodafone Group, headquartered in the U.K., manages over 6 million devices globally and operates across all regions, with Europe representing its largest footprint. Vodafone Business provides comprehensive device life cycle management, self-optimizing tariffs, and unified endpoint security. Key portfolio features include device kitting, precise asset tracking, and sustainable one-for-one recycling. Recent enhancements include the introduction of tiered pricing through the DLM Essential tier and a highly customized midmarket solution. Specialized delivery teams have achieved a 50% improvement in client onboarding times, while the upgraded eSIM Manager now supports enhanced bulk processing. The security portfolio has also expanded with a suite of managed security services delivered through a dedicated customer security operations center.
Vodafone supports BYOD, CYOD, and hybrid environments with device-agnostic group tariffs, eSIM integration, and the Red Flex platform, enabling employees to top up corporate allowances for premium device purchases. The company delivers tailored solutions across seven primary verticals, including manufacturing, healthcare, retail, and the public sector. To meet operational needs, Vodafone has developed collaborative, safe, and augmented worker propositions for frontline employees. These vertical-specific solutions combine ruggedized devices, UEM, and mobile private networks, enabling advanced use cases such as augmented reality, push-to-talk communications, and real-time equipment tracking.
Device logistics are managed through Ceva Logistics, with distribution centers in the Netherlands and the U.K. Vodafone is reviewing options to expand capacity into North America and APAC. To address EU sovereignty and security requirements, including the NIS2 Directive, Vodafone leverages EU- and U.K.-based infrastructure and operates an EU customer security operations center. A joint venture with AST SpaceMobile will offer European sovereign, satellite D2D cellular broadband coverage across Europe, when it is launched commercially.
Zebra Technologies
Zebra’s MMS has four distinct pillars: life cycle management (built on Zebra OneCare), proactive analytics (VisibilityIQ Foresight), security services, and a dedicated service management team delivering outcome-based managed services. The portfolio delivers end-to-end device life cycle management, covering procurement, deployment, management, maintenance, sustainable decommissioning and dedicated technical support and service management team. Leveraging the intelligent VisibilityIQ Foresight platform, Zebra shifts from reactive to predictive device management, reducing downtime and optimizing asset utilization for frontline workers. Strategically, Zebra embeds advanced AI across all layers of its service delivery providing intelligent service tools and producing outcomes such as predictive battery health.
Zebra supports mixed device environments using UEM platforms to establish secure work profiles on personal devices, ensuring a clear separation between corporate and personal data. The VisibilityIQ Foresight analytics platform can then securely monitor application health without accessing private information. In addition, Zebra Nucleus (unified dashboard) coordinates critical workflows from one intuitive interface with tools to streamline device configuration, software updates, and security management. Zebra tailors digital solutions for key verticals including retail, transportation and logistics, manufacturing, healthcare, and government, enhancing operations, delivery insights, factory optimization, patient care, and public safety.
Zebra OneCare is the foundation of Zebra’s MMS providing global device logistics managed through 56 advanced repair depots across four regions complemented by a network of certified partners. Zebra’s life cycle operations include a circular economy program for secure decommissioning, certified data erasure, and device recycling to meet global e-waste standards. To ensure data sovereignty and security, Zebra maintains ISO/IEC 27001 certification and enforces technical safeguards, continuous vulnerability management, and strict privacy and security protocols throughout the product life cycle.