Voice of the Customer for Digital Experience Platforms

27 July 2026 - ID G00858213 - 3 min read
By Peer Community Contributor
Market dynamics for organizations procuring and deploying a DXP have changed, with an increased focus on cloud, interoperability and integration, and usability. This note guides customer experience leaders to learn from ratings and reviews shared by their peers on Gartner Peer Insights.

Voice of the Customer

Gartner Peer Insights Voice of the Customer evaluates vendors in a given technology market by applying a specific methodology to aggregated end-user reviews. Vendors are then positioned into four quadrants based on two criteria: User Interest and Adoption (x-axis), and Overall Experience (y-axis) (see Figure 1). See the Methodology section for details.
Figure 1. Voice of the Customer for Digital Experience Platforms
Source: Gartner (July 2026)
All vendors are classified under specific quadrants based on their “overall experience,” and “user interest and adoption.” The Customers’ Choice quadrant in the upper right represents the highest overall experience, and maximum user interest and adoption. Strong Performer is in the upper left. Aspiring is in the lower left. Established is in the lower right. Eligible vendors as of [May 2026] — Customers’ Choice vendors: [Contentful, Liferay]; Strong Performer vendors: [Progress Software, Sitecore]; Aspiring vendors: [HCLTech (HCLSoftware), Jahia]; and Established vendors: [Adobe].

Peers’ Willingness to Recommend

Gartner Peer Insights reviewers rate their willingness to recommend each vendor. Figure 2 compares vendors according to the reviewers’ willingness to recommend them.
Figure 2. Voice of the Customer for Digital Experience Platforms, Willingness to Recommend
Source: Gartner (July 2026)
Eligible vendors compared based on their “overall reviews” and reviewers’ “willingness to recommend.”

Vendors’ End-User Rating Summaries

Figures 3 through 9 summarize key information for each vendor included in the “Voice of the Customer”:
  • Overall Rating and rating distribution
  • Other ratings covering specific aspects of the experience with the vendor
Figure 3. Voice of the Customer for Digital Experience Platforms, Adobe Vendor Summary
Source: Gartner (July 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Adobe.
Figure 4. Voice of the Customer for Digital Experience Platforms, Contentful Vendor Summary
Source: Gartner (July 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Contentful.
Figure 5. Voice of the Customer for Digital Experience Platforms, HCLTech (HCLSoftware) Vendor Summary
Source: Gartner (July 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for HCLTech (HCLSoftware).
Figure 6. Voice of the Customer for Digital Experience Platforms, Jahia Vendor Summary
Source: Gartner (July 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Jahia.
Figure 7. Voice of the Customer for Digital Experience Platforms, Liferay Vendor Summary
Source: Gartner (July 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Liferay.
Figure 8. Voice of the Customer for Digital Experience Platforms, Progress Software Vendor Summary
Source: Gartner (July 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Progress Software.
Figure 9. Voice of the Customer for Digital Experience Platforms, Sitecore Vendor Summary
Source: Gartner (July 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Sitecore.

Market Definition

A digital experience platform (DXP) is a cohesive set of integrated technologies designed for the composition, management, delivery and optimization of personalized digital experiences across multiple channels in the customer journey. A DXP orchestrates multiple applications to allow the creation, management and presentation of seamless digital experiences. It forms a part of a digital business ecosystem via API-based integrations with adjacent technologies. DXPs serve B2C and B2B use cases.

Methodology

A full description of the methodology can be found on the Gartner Peer Insights Voice of the Customer Methodology page.
Voice of the Customer includes vendors with products aligned to the market that have 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the 18-month consideration period ending 31 May 2026. Reviews from vendor partners or companies with less than $50 million in revenue are excluded.
In the digital experience platforms market, Gartner Peer Insights published 577 reviews and ratings during the consideration period.
The data used in this report is drawn from reviews on Peer Insights, a free peer review and ratings platform that regularly publishes new reviews. The Voice of the Customer methodology uses a snapshot of reviews data from a defined time frame and does not automatically update as new reviews are published. The external Peer Insights site will always have the most updated peer view of the vendors and products in this report.
The numerical ratings scores in each vendor summary graphic (shown as “Rating by Category”) are best interpreted as sample statistics with a reasonable margin for error and not as exact values.