Voice of the Customer for Public Cloud IT Transformation Services

13 February 2026 - ID G00844959 - 4 min read
By Peer Community Contributor
PCITS drives digital transformation by migrating and optimizing workloads on public cloud platforms with cloud-native and AI-powered services. This note guides heads of IT sourcing, procurement and/or vendor management to learn from ratings and reviews by their peers shared on Gartner Peer Insights.
To view the Interactive Voice of the Customer for this market, click the Launch button at the top of this page.

What Are Public Cloud IT Transformation Services?

Gartner defines public cloud IT transformation services (PCITS) as services designed to deliver transformational outcomes via the utilization of cloud-native professional and managed services. It includes migration, modernization, optimization and building of new, transformational solutions on public hyperscale cloud infrastructure and platform services. Organizations seeking to use public clouds such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Oracle Cloud Infrastructure (OCI) and similar platforms engage with providers in this market to realize the greatest transformational benefits.
PCITS transforms client applications, workloads and data to the public cloud to achieve their clients’ business outcomes. It promotes use of cloud-native tools, AI/generative AI (GenAI) and data and analytics (D&A), and manages IT operations in the public cloud. It employs globally consistent cloud management, optimization and modernization to continuously manage reliability, scalability, interoperability and more.

What Is Gartner Peer Insights “Voice of the Customer”?

“Voice of the Customer” synthesizes Gartner Peer Insights reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner’s expert research and can play a key role in your buying process. Peers are verified reviewers of a technology product or service, who not only rate the offering, but also provide valuable feedback to consider before making a purchase decision. You can read individual reviews and ratings on the Gartner Peer Insights page for this market.
Along with the historical peer-based perspective represented in this document, Gartner has a related expert-led Magic Quadrant for Public Cloud IT Transformation Services.
Figure 1 shows all “Voice of the Customer” eligible vendors in the market categorized into four quadrants based on scores assigned for User Interest and Adoption (x-axis), and Overall Experience (y-axis). The midpoint of each axis, labeled “market average,” represents the average score as calculated exclusively from vendors included in the document. See Gartner Peer Insights Voice of the Customer Methodology for details.
Figure 1. Voice of the Customer for Public Cloud IT Transformation Services
Source: Gartner (February 2026)
All vendors are classified under specific quadrants based on their “overall experience,” and “user interest and adoption.” The Customers’ Choice quadrant in the upper right represents the highest overall experience, and maximum user interest and adoption. Strong Performer is in the upper left. Aspiring is in the lower left. Established is in the lower right. Eligible vendors as of November 2025 — Customers’ Choice vendors: HCLTech; Strong Performer vendors: LTIMindtree, Persistent; Aspiring vendors: Accenture, Capgemini, Wipro; and Established vendors: Kyndryl.

Public Cloud IT Transformation Services Willingness to Recommend

Gartner Peer Insights reviewers rate their willingness to recommend each vendor. Figure 2 compares vendors according to the reviewers’ willingness to recommend them. See Gartner Peer Insights Voice of the Customer Methodology for details.
Figure 2. Voice of the Customer for Public Cloud IT Transformation Services, Willingness to Recommend
Source: Gartner (February 2026)
This vendor demographic, including rating histogram and rating by category, along with company size, industry and deployment region, displays customers’ willingness to recommend this vendor.

Vendor Summaries

Figures 3 through 9 summarize key information for each vendor included in the “Voice of the Customer”:
  • Reviewer demographics for reviews received in the 18-month review period, ending 30 November 2025
  • Overall Rating and rating distribution
  • Other ratings covering specific aspects of the experience with the vendor
Figure 3. Voice of the Customer for Public Cloud IT Transformation Services, Accenture Vendor Summary
Source: Gartner (February 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewers’ willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Accenture.
Figure 4. Voice of the Customer for Public Cloud IT Transformation Services, Capgemini Vendor Summary
Source: Gartner (February 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewers’ willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Capgemini.
Figure 5. Voice of the Customer for Public Cloud IT Transformation Services, HCLTech Vendor Summary
Source: Gartner (February 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewers’ willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for HCLTech.
Figure 6. Voice of the Customer for Public Cloud IT Transformation Services, Kyndryl Vendor Summary
Source: Gartner (February 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewers’ willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Kyndryl.
Figure 7. Voice of the Customer for Public Cloud IT Transformation Services, LTIMindtree Vendor Summary
Source: Gartner (February 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewers’ willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for LTIMindtree.
Figure 8. Voice of the Customer for Public Cloud IT Transformation Services, Persistent Vendor Summary
Source: Gartner (February 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewers’ willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Persistent.
Figure 9. Voice of the Customer for Public Cloud IT Transformation Services, Wipro Vendor Summary
Source: Gartner (February 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewers’ willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Wipro.

Methodology

A full description of the methodology can be found on the Gartner Peer Insights Voice of the Customer Methodology page.
Voice of the Customer includes vendors with products aligned to the market that have 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the 18-month consideration period ending 30 November 2025. Reviews from vendor partners or companies with less than $50 million in revenue are excluded.
In the public cloud IT transformation services market, Gartner Peer Insights published 518 reviews and ratings during the consideration period.
The data used in this report is drawn from reviews on Peer Insights, a free peer review and ratings platform that regularly publishes new reviews. The Voice of the Customer methodology uses a snapshot of reviews data from a defined timeframe and does not automatically update as new reviews are published. The external Peer Insights site will always have the most updated peer view of the vendors and products in this report.
The numerical ratings scores in each vendor summary graphic (shown as “Rating by Category”) are best interpreted as sample statistics with a reasonable margin for error and not as exact values.