peer-insights-customers-choice-distinctions-methodology

Gartner Peer Insights Customers’ Choice Methodologies

Recognition for Top Customer-Rated Companies

Since starting Gartner Peer Insights in October of 2015, we have collected more than 120,000 customer reviews across over 320 markets. In a growing number of markets, we’ve collected enough data to help our clients with a top-level synthesis of which vendor products are the most valued by customers in a given market. This synthesis takes into account both the number of reviews and the overall user ratings. We recognize them with a distinction showcasing top vendors in a market.

Gartner Peer Insights Customers’ Choice (Updated 6 September 2018)

Customer Choice methodology for the following markets to be announced in November 2018:

  • Analytics and Business Intelligence Platforms
  • Cloud HCM Suites for Midmarket and Large Enterprises
  • Data Center Backup and Recovery Software
  • Data Integration Tools
  • Endpoint Protection Platforms
  • IT Service Management Tools
  • Solid State Arrays
  • Unified Communications as a Service
  • Web Application Firewalls

Recognition Criteria

Recognition will be given to a maximum of seven vendors in a market according to these criteria:

  • At least one vendor and up to seven may be named a Customers’ Choice in a given market. In markets where more than seven vendors meet the above criteria, the seven vendors with the highest number of published reviews within the submission period will be named.
    • Excessive concentration in geographic region is defined as having less than 20% of all eligible deployments (or 25 eligible deployments, whichever is smaller) reported by the reviewers from all the non-Primary regions (Primary region is defined as region with maximum number of eligible deployments for that vendor)
    • Excessive concentration in industry is defined as having less than 20% of all eligible reviews (or 25 eligible reviews, whichever is smaller) reported from all the non-primary industries (Primary industry is defined as industry with maximum number of eligible reviews for that vendor).
    • Excessive concentration in non-enterprise users is defined as having less than 25 published reviews reported by enterprise end-users. (Enterprise end-user is defined as reviewer’s company size >$50M USD).
  • Reviews for products that are in production / general availability, along with beta products are included in the analysis of this distinction. Reviews for legacy products (no longer being sold by the vendor) were not included in the analysis in this distinction.
  • During the submission period — defined as 12 months prior to the eligibility cutoff date — a vendor must have:
    • 50 or more published reviews
    • An average overall rating of 4.2 stars or greater, when rounded to the nearest tenth.
  • At least one vendor and up to seven may be named a Customers’ Choice in a given market. In markets where more than seven vendors meet the above criteria, the seven vendors with the highest number of published reviews within the submission period will be named.

Ratings and reviews must first pass our validation, conflict of interest and moderation process — please see our Peer Insights Review FAQ here.

For more questions, please see our Customers’ Choice FAQ page or contact PeerInsights@gartner.com.

For vendor guidelines on how to use the Gartner Peer Insights Customers’ Choice Logo and the quote policy, please click here.

Archived Methodologies

Gartner Peer Insights Customer Choice Awards (Archived)

Customer Choice methodology has been updated since the announcement of results in October 2017 in the following markets:

Gartner Peer Insights Customer Choice Awards – SIEM 2017 (Archived)

Customer Choice methodology has been updated since the announcement of results in June of 2017 in  the following market:

Gartner Peer Insights Customer Choice (Archived)

Customer Choice methodology has been updated since the announcement of results in February 2018 in the following markets:

Gartner Peer Insights Customers’ Choice (Archived)

Customer Choice methodology has been updated since the announcement of results  in October 2018 in the following markets:

Customer Choice methodology has been updated since the announcement of results in September 2018 in the following markets:

Customer Choice methodology has been updated since the announcement of results in August 2018 in the following markets:

Customer Choice methodology has been updated since the announcement of results in July 2018 in the following markets:

Customer Choice methodology has been updated since the announcement of results in May 2018 in the following markets: