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What is Pulse?

Pulse Q&A Inc was a company running an exclusive community for IT executives that provided them with a platform to learn from each other via polls, Q&A, surveys, connections, and more. Pulse Q&A was acquired by Gartner and integrated into the new Peer Insights platform earlier this year.

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What is Community?

Community is the most recent addition to the Gartner Peer Insights platform. Members can now learn from each other via polls, surveys, Q&A, 1:1 connections, and more. This furthers our promise to our members to help them guide their decisions via peer experience.

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What is the Gartner Peer Insights new value proposition?

Peer Insights is Gartner’s peer-driven platform where thousands of enterprise leaders connect with each other to help guide technology and business decisions. Users can access peer technology rating and reviews by verified users, network, share knowledge, get advice, and stay on top of current trends in the technology space. By posting questions, polls and surveys, leaders have access to real-time data and insights to inform their most critical decisions.

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What is the long-term evolution of the platform?

We will continue to evolve the platform’s capabilities and user experience based on feedback from public users and Gartner clients. Throughout 2022, we plan to introduce, in phases, improvements such as a unified user profile, tighter integration of capabilities and user experiences between reviews and communities, and additional capabilities, enhancements, and tools for Gartner clients.

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What functionality is being incorporated into the new Gartner Peer Insights platform?

Users will be able to learn via peer data and discussions, ask questions and get answers, connect with peers to grow their network, and contribute to peer discussions to help.

Select features include:

  • Automatic insights that personalize at the user level.

  • Peer Pods that enable 8 executives to connect and learn from peers via digital-first intimate events which rotate each quarter. (only for clients)

  • Timeline polls that help users keep pace with changing sentiment on trending topics and key initiatives

  • All the powerful Ratings and Reviews features will be available as before

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Is Communities separate from Peer Insights reviews? Do reviews carry over or are featured in the community in any way?

Currently Reviews and Community are distinct experiences on the Gartner Peer Insights platform. Over time, we will bring them together in a more seamless experience to respect the privacy of our reviewers and the different eligibly rules for participation in each experience.

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How does this fit in the Gartner experience?

Currently, Gartner clients and non-clients are welcome to the Peer Community experience.

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Does my customer have to be a Gartner client to leverage this?

No, Gartner Peer Insights is free to join and free to use.

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Am I able to access these new features as a vendor?

The Community Guidelines and Rules of Engagement clarify who is able to participate in the community experience and the expected types of engagement. End users, including from vendor organizations, are able to join and engage on the platform.

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As a Vendor, how am I represented?

The Community Guidelines and Rules of Engagement lay out who can join the community as well as the types of discussions encouraged on the platform. The community experience is focused on delivering value to end-users in a safe space.

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What’s the difference between the peer community on Peer Insights versus the community on Peer Connect, and which should a client use?

Peer Connect is an exclusive client-only community. The new Gartner Peer Insights Community is free to join and free to use and brings together clients and non-clients. Today, end-user clients are welcome to explore the new Peer Insights Community while still getting the benefits from their exclusive client experience on Peer Connect.

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Does anything change with Peer Connect today?

Today, Peer Connect continues as usual. By end of the year (2022), we will be incorporating Peer Connect functionality into Peer Insights. More information to come.

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Can an Expert, incorporate any data into published research from the Peer Community functionality of surveys, polls, etc.?

At this time, we have not integrated the Peer Community data into our research as fact base. Later in the year, as we integrate Peer Community capabilities into the client experience, we will evaluate the opportunities for data leverage.

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How does the enhanced Gartner Peer Insights Platform impact the Magic Quadrant fact base?

At this time, we have not integrated the Peer Community data into our research as fact base. Later in the year, as we integrate Peer Community capabilities into the client experience, we will evaluate the opportunities for data leverage.

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Who should I reach out to if I have questions about these updates / community?

Please reach out to Gartner Peer Insights Community Support at support@pulse.qa

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My customer wants to learn more about community/ new features. Who should I direct them to?