Frequently Asked Questions for Vendors

We have created these new broad classifications to make it easier for you to find the right markets/categories to list your products. Following 13 broad product classifications are available for the new add product form:

Broad Product Classifications	Details
Application Development, Integration and Management	Includes: Application Development, Application Integration, Application Governance and Management, Application Security, Application Services, Business Process Management Solutions, Enterprise Architecture Solutions, Mobile Applications Development and Management
Cloud Computing	Includes: Cloud Platforms, Cloud Services, Cloud Security, Cloud Storage
Customer Relationship Management	Includes: CRM Analytics, CRM Services, Customer Experience Management, Customer Service and Support Solutions, E-Commerce, Marketing, Sales Management
Data and Analytics	Includes: Blockchain, Business Intelligence and Analytics Software, Database Management Systems, Data Management and Integration, Data Quality, Data Science, Data Services, Enterprise Information Management, Metadata, Master Data Management
Data Center	Includes: Data Center Management, Data Center Infrastructure and Servers, Data Center Services, Data Center Storage, Hyperconverged Integrated Systems
ERP and Corporate Management	Includes: Asset Management, Business Consulting, Corporate Performance Management, E-Learning, ERP Solutions, Financial Management Solutions, Human Capital Management Solutions, Procurement and Sourcing Solutions, Program and Portfolio Management Solutions, Risk and Compliance Solutions
IT Infrastructure and Operations Management	Includes: IT Asset Management, IT Infrastructure and Operations Management Tools, IT Infrastructure and Operations Management Services, Mobile and Endpoint Solutions, Storage Management
Internet of Things	Includes: Indoor Location Solutions, IoT Technologies, IoT Services
Enterprise Networking and Communications	Includes: Enterprise Communications, Contact Center Systems and Services, LAN Systems, Mobile and Wireless Services, Network Security, Network Services, Network Management, Unified Communications, WAN Systems
Office Productivity Solutions	Includes: Artificial Intelligence, Digital Workplace, Enterprise Content Management, Print Services, Real-Time Collaboration, Search and Information Access, Social Software
Security Solutions	Includes: Application Security, Business Continuity Management, Cloud Security, Data Security, Endpoint Security, Fraud Detection and Prevention, Identity and Access Management, Message Security, Mobile Security, Network Security, Physical Security Infrastructure, Security and Risk Services
Supply Chain Management	Includes: Vulnerability Management, Supply Chain Execution, Supply Chain Planning, Supply Chain Services, Supply Chain Strategy, Third-Party Logistics
Vertical Industries	Includes: Banking and Investment Systems, CSP Public Network Infrastructure Solutions, Education Systems, Energy and Utilities Systems, Government Systems, Healthcare Provider Systems, Insurance Systems, Life Sciences Systems, Manufacturing and Consumer Goods Systems, Retail Systems and Solutions

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The markets/categories I am in are not listed on Gartner Peer Insights. What markets/categories are opening next?

Our goal is to expand Gartner Peer Insights to cover many more markets/categories. We will continue to roll out new markets/categories in a controlled fashion. The list of markets/categories currently open for review is available here. You can suggest a new category to be opened on Peer Insights by submitting this suggestion form. Your suggestion will then be evaluated by the Peer Insights team.

Today if there are products or services that do not fit within an existing market/category, then we may add these products to broad “Other” classifications. However, Vendors can still be denied for inclusion in these broad classifications if they don’t meet Gartner Peer Insights criteria for serving mid to large-size enterprise customers.

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What is Gartner Peer Insights Customer Choice?

In some markets/categories, Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through the Customers’ Choice distinction.

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What is Gartner Peer Insights product audit activity?

Gartner Peer Insights product audit activity is the periodic process for reviewing a technology provider’s product/ service offering alignment to the Gartner Peer Insights markets/categories.

Gartner market/category definitions are continuously evolving and Gartner Peer Insights markets/categories are periodically reviewed to ensure alignment is maintained. As a part of product audit activity, a dedicated Gartner Peer Insights team uses a set of criteria for evaluating if a technology provider’s products and/or services align with the Gartner Peer Insights market/category definitions.

For final determination if a product or service fits in a Gartner Peer Insights market, the following criteria are considered for Vendors’ products or services:

The product or service must have all capabilities described as “mandatory” in the categories or markets (as defined in Magic Quadrant or Market Guide research documents). If no capabilities are described specifically as “mandatory,” the product/service must have 50% or more of all other features or capabilities enumerated in the market definition and description
The Vendor must sell to mid to large-size enterprise clients. We do not include small business or consumer IT solutions since we are aligned to meet the needs of enterprise buyers.

Today if there are products or services that do not fit within an existing market/category then we may add these products to broad “Other” classifications. However, Vendors can still be denied for inclusion in these broad classifications if they don’t meet Gartner Peer Insights criteria for serving mid to large-size enterprise customers.

If the product has already been placed in any market/category, they cannot also be placed in a broad “Other” classification.

Please visit Community Guidelines for more information.

FAQ Home / Product and Market Alignment

Adding or managing products and services

What is the process for a technology provider to request to have their products or services added to Peer Insights?

Learn more about our new “Add Product Form”.

How do I manage my existing products and services on Peer Insights?

What are the product listing guidelines on Peer Insights?

What happens if my product or service does not fit within the existing Gartner Peer Insights markets?

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What is the process for a technology provider to request to have their products or services added to Peer Insights?

Technology providers can submit their request through the Peer Insights’ Technology Provider Tool or contact the Peer Insights team. Vendors will need to review the list of active Peer Insights markets and categories to determine the best match for their products or services. The Peer Insights team will review the vendor’s request, and will reach out to the technology provider to provide them with an update about their request. The final determination if a product or service fits in a market/category is at the discretion of Gartner Peer Insights.

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Learn more about our new “Add Product Form”

STEP 1: Just provide the following details about your product:

Product/Service Name: Name of the product to be listed on Peer Insights
Product/Service Type: Choose the type of your product/service from:
- Software: Various kinds of programs used to operate computers and related devices. Application software (programs that end users work in, directly) and Infrastructure or system software, which allows someone to build, run and manage systems and includes any program that supports application software
- Services: Application of business and technical expertise to enable enterprises to create, access, manage, and optimize information technology and IT-intensive business processes provided by an external IT services vendor. Includes IT consulting, system integration and IT outsourcing but excludes stand-alone product development.
Links describing your product/service: Provide links from your website, detailing all details about the product/service you want to list with us. You can provide multiple links by hitting enter.

STEP 2: Add some additional details about your product/service:

Broad Product Classification: We have added 13 broad classifications that help filter the right markets/categories for you to list your product. Select classifications that closely align with your product/service. In case you are not sure you can add up to 3 broad markets/categories (not advisable).Which broad classification of categories and markets is available on Peer Insights?
Competitor product(s) listed on Peer Insights: Select your competitor or similar products listed with us. This information will remain strictly confidential and is just used to find the right markets/categories for your product or service.
Top Customers: Provide links listing your customers or provide actual customer names. This information will remain strictly confidential and is just used to find the right markets/categories for your product or service. You can provide multiple links by hitting enter.

STEP 3: Finally one last step, click on add markets and tell us about your market alignment preferences. You can search for keywords in the market name and market description.

Filtered market list: By default, you see a filtered list of markets to list your product/service. This list is intelligently filtered based on your input.
All market list: You can select the market filter to “All Markets” to search and select from all available markets on Peer Insights.

After completing the form, click on “Submit”. It`s Done

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How do I manage my existing products and services on Peer Insights?

Technology providers can submit a new request from the vendor portal to manage existing products. You can choose to remove product from peer insights using delete product, rename product or select other to submit requests for a product not listed above. Click here to manage existing products

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What are the product listing guidelines on Peer Insights?

A dedicated Gartner Peer Insights team uses a set of criteria for evaluating if a technology provider’s products and/or services align with the Gartner Peer Insights market/category definitions. The Gartner Peer Insights market/category definitions are periodically reviewed to ensure alignment is maintained. Please note: The Vendors and products listed on Gartner Peer Insights constitute a broader list than what appears in Gartner Magic Quadrants and Gartner Market Guides. The final determination if a product or service fits in a market/category is at the discretion of Gartner Peer Insights.

Read More about our product listing process.

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What happens if my product or service does not fit within the existing Gartner Peer Insights markets/categories?

If a technology provider’s product or service does not meet the minimum threshold of the features and services in a market/category definition, the Gartner Peer Insights team will notify the vendor they do not qualify based on not meeting certain criteria. Today there are products or services that do not fit within an existing market/category. We do keep track of these products to see if they meet the need of a future PI market/category. The final determination of product or service fit to a market/category is at the discretion of Gartner Peer Insights.

FAQ Home / Product and Market Alignment

Submitted requests on Vendor Portal

What happens when a request is submitted to add or update products?

How do I check the status and details of my requests?

What are different reasons for not approval of requests and what next steps I can follow?

How do I get my requests reconsidered?

Why was my product aligned to the “Others” classification? Will this alignment restrict my product experience with Peer Insights?

What does “On-Hold” status mean for a request?

What if a technology provider disagrees with the placement of the product or service in a Gartner Peer Insights market/category or is unable to fit in an existing Peer Insights market/category? What is the process?

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What happens when a request is submitted to add or update products?

The Peer Insights team reviews the submitted vendor requests. On average, requests are processed within 3-5 business days. You will receive an email once your request is processed. You can view more details and track your requests within your request tracker on the Technology Provider Tool. The final determination if a product or service fits in a market/category is at the discretion of Gartner Peer Insights.

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How do I check the status and details of my requests?

You can track and view details about your request using the request tracker on the Technology Provider Tool. Login to the portal, visit request tracker and view details about the request.

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What are different reasons for not approval of requests and what next steps I can follow?

Details about what each not approval reason means is mentioned in the below table. Click on request type to know more about not approval reasons and what it means to you.

If you have additional information to be considered for this evaluation, you can submit a new request addressing the reasons detailed below and mentioned in the request tracker. Make sure to support the request with evidence from publicly available source like your website, or a press release, that highlights capabilities of your product or service. No internal documents will be accepted.

Add Product Requests

Not approval reasons	What does this mean to vendors?
Product does not meet market/category inclusion criteria	Resubmit request with link(s) to your website or publicly available information about your product’s capabilities to support request. Share any information on product capabilities like product fact sheet, vendor product briefing, powerpoint slides, etc. which is publicly available or available for download on your website. No internal documents are accepted for this evaluation.
No mid-enterprise customers	To be listed on Peer Insights, your company must have mid or large enterprise customers. Our team was unable to verify any mid/large enterprise customers for your company. Please refer to the Product Listing Guidelines for further detail.
Insufficient vendor information	Peer Insights refers to publicly available information in order to validate the request to list offerings. We were unable to verify the requested vendor name from the originally provided link(s).
Insufficient Product information	Peer Insights refers to publicly available information in order to validate the request to list offerings. We were unable to verify the requested offering name and features from the originally provided link(s).
Website not in English	The Gartner Peer Insights team was unable to evaluate this request as the link(s) provided are not in English. At this time, Gartner Peer Insights operates in English only.
Link(s) shared are inactive/inaccessible	The Gartner Peer Insights team was unable to evaluate this request as the link(s) provided are either inactive or inaccessible.
Request not submitted with an official company email address	The request was not accepted because it was not submitted by a user with an official company email address. In order to make changes to Gartner Peer Insights, the request must be submitted by a user with an official company email address.
Offering does not meet the market inclusion criteria and already present in another Live market	To be listed on Peer Insights, the offering must meet the market inclusion criteria – minimum 50% of the overall features and all the mandatory features (if any) of the requested market(s). Upon evaluation, our team found that the offering does not meet the market inclusion criteria. As the offering is already present in another market, it cannot not be added to the requested market(s) as per our Listing guidelines.
Offering does not meet the market inclusion criteria and already present in Others market	To be listed on Peer Insights, the offering must meet the market inclusion criteria – minimum 50% of the overall features and all the mandatory features (if any) of the requested market(s). Upon evaluation, our team found that the offering does not meet the market inclusion criteria and the listing will remain in the current Others market as is.
Different from type selected (products or services)	We could not add your offering to the requested market because software offerings cannot be added to a service-only market and service offerings cannot be added to a software-only market.
Offering already listed in a Live market	As per our listing guidelines, if a product has already been placed in a Gartner Peer Insights market, it cannot also be placed in a broad “Others” classification. The product will remain in the current market(s).
Free Product	The request was not approved because free products or services cannot be listed on Peer Insights. Each listed product or service must be sellable as an independent item. As per your website, the requested offering is considered a free product/service.
Offering already listed at the suite level	To list individual components/modules separately on Gartner Peer Insights, we must be able to validate that they are sold separately on your official company website. Your request was not approved and remains listed at the suite level because the Gartner Peer Insights team confirmed the offerings requested are sold as a suite only.
Offering already listed at module level	To list an offering as a suite on Gartner Peer Insights, we must be able to validate that the components/modules are not sold separately as per your official company website and are sold at the platform/suite level. Your request was not approved because our team confirmed that the offering(s) are sold at the module level.

Remove Product Requests

Not approval reasons	What does this mean to vendors?
Offering still meets the inclusion criteria of the existing market and will remain in the same market	In order to remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate that the offering no longer meets the minimum 50% of the overall features or the mandatory features (if any) of the old market and must also validate that the offering meets the minimum 50% of the overall features or the mandatory features (if any) of the requested new market. Upon evaluation, the offering still meets the minimum 50% of the overall features and also meets the mandatory features (if any) of the existing market. It is still meeting market/category inclusion criteria and hence, cannot be removed from Peer Insights. It will continue to be available for reviews in the market/category.
Offering does not meet the inclusion criteria of the requested market	In order to remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate that the offering no longer meets the minimum 50% of the overall features or the mandatory features (if any) of the old market and must also validate that the offering meets the minimum 50% of the overall features or the mandatory features (if any) of the requested new market. Upon evaluation, the offering either does not meet the minimum 50% of the overall features or the mandatory features (if any) of the requested market.
Offering still present on company website and cannot be removed	In order for an offering to be removed from Peer Insights we must find information on your website that the offering is no longer available for sale. If it is still listed on your website, the offering or its associated reviews cannot be removed from Peer Insights. If it is still being offered, the offering or its associated reviews cannot be removed from Peer Insights.
Offering is listed at the suite level and components can be listed separately only if sold separately	Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item. Freeware products cannot be listed on Peer Insights. To list individual components/modules separately on Peer Insights, we must be able to validate that they are sold separately from your official company website. Based on information on your website, we could confirm that the offerings are sold at suite level.
Offering is listed at the module level and can only be listed as a suite if sold as a suite	Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item. Freeware products cannot be listed on Peer Insights. To list an offering as a suite on Peer Insights, we must be able to validate that the components/modules are not sold separately from your official company website. Based on information on your website, we could confirm that the offerings are sold as modules/components.
Website not in English	Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language.
Link(s) shared are inactive/inaccessible	The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language.
Request not submitted with an official company email address	No relationship found between the requested Email ID/domain and your company. In order to make changes to how a company is represented on Peer Insights, the request must be submitted by a user with an official company email address.
Other reasons	We were unable to validate your request as per information provided and/or publicly available sources.

Rename Product Requests

Not approval reasons	What does this mean to vendors?
Website not in English	Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language.
Link(s) shared are inactive/inaccessible	The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language.
Request not submitted with an official company email address	No relationship found between the requested Email ID/domain and your company. In order to make changes to how a company is represented on Peer Insights, the request must be submitted by a user with an official company email address.
Unable to validate company name on your website per policies	Company names will be presented in full on first reference, as they appear on the “About the Company” page of the company’s website. For a Vendor name change resulting from an acquisition/divestiture, the corporate reorganization must be finalized and publicly available information, through a press release or on the Vendor’s website. Reviews in such cases will be moved to the relevant Vendors, based on how product names have been changed or included in the relevant Vendor’s product portfolio as verifiable through public sources. Naming format Example: Company A acquires Company B Resulting Name: Company A (Company B).
Unable to validate requested Product name on your website as per Listing Guidelines	The landing page of the offering will be considered the gold standard for determining the offering’s proper presentation. Beta stage offerings will be denoted in the following manner: offering name (beta). The offering name requested is not reflected on your website. We have changed the offering name to how it appears on its landing page(s).
Offering is not a branded service, and has been named as per the Listing Guidelines	If the market is a service market and the service does not have a branded name reflected on your website or other public collateral, the service name will be kept at a general term and at a high level with the following Nomenclature:(Vendor Name) (Market name). The offering has been named accordingly.
Offering(s) that are marketed/sold separately are listed separately	The offering name(s) mentioned in the request are distinct offerings as per your website. When an offering is sold separately, it must be listed separately on Peer Insights. The landing page(s) would be considered as the standard for naming the offering.
Offering is listed at the suite level and components can be listed separately only if sold separately	Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item. Freeware products cannot be listed on Peer Insights. In order to list individual components/modules separately on Peer Insights, we must be able to validate that they are sold separately from your official company website. Based on information on your website, we could confirm that the offerings are sold at suite level.
Offering is listed at the module level and can only be listed as a suite if sold as a suite.	Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item. Freeware products cannot be listed on Peer Insights. In order to list an offering as a suite on Peer Insights, we must be able to validate that the components/modules are not sold separately from your official company website. Based on information on your website, we could confirm that the offerings are sold as modules/components.
Unable to verify the request via publicly available sources	In order to make any updates as to how you are listed on Gartner Peer Insights, we must be able to verify the update via publicly available information. To be eligible for consideration, all supporting documents, such as datasheets, must be downloadable from the company website. Unfortunately, we did not find any such information supporting the rename of the requested offering.
Requested product/service name belongs to a different company	The offering name that you submitted appears to belong to a different company that exists as a separate entity. Offerings will be listed only under the company/entity to which it belongs.
Offering not available on company website and will be marked as: Offering Name (Legacy)	We found information on your website that the requested offering has been retired and no longer sold. In this case, we have denoted your offering as Offering Name (Legacy) on Peer Insights. Legacy offerings will be denoted on Peer Insights in the following way: Offering Name (Legacy). Gartner Peer Insights team will only consider the representation on the official website of the Vendor to determine the status of a legacy/retired offering. Such offering(s) will not be removed from Peer Insights but they will not be eligible for new reviews.
Other reasons	We were unable to validate your request as per information provided and/or publicly available sources.

Add Logo Requests

Not approval reasons	What does this mean to vendors?
Website not in English	Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language.
Link(s) shared are inactive/inaccessible	The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language.
Request not submitted with an official company email address	No relationship found between the requested Email ID/domain and your company. In order to make changes to how a company is represented on Peer Insights, the request must be submitted by a user with an official company email address.
Logo submitted does not match officially company logo	In order to add a new company logo to Peer Insights, we must be able to validate that the logo submitted matches with the official logo in use on your official company website. In this case, our team was not able to confirm that this logo is in use on your company website.
Other reasons	We were unable to validate your request as per information provided and/or publicly available sources.

Delete Logo Requests

Not approval reasons	What does this mean to vendors?
Website not in English	Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language.
Link(s) shared are inactive/inaccessible	The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language.
Request not submitted with an official company email address	No relationship found between the requested Email ID/domain and your company. In order to make changes to how a company is represented on Peer Insights, the request must be submitted by a user with an official company email address.
Company logo cannot be deleted because it is still in use on your company website	In order to remove a company logo from Peer Insights, we must be able to confirm that the existing logo is no longer in use on your official company website. In this case, our team confirmed that this logo is still in use on your company website, and so it will remain present on the Peer Insights site.
Other reasons	We were unable to validate your request as per information provided and/or publicly available sources.

Vendor Access Requests

Not approval reasons	What does this mean to vendors?
Request not submitted with an official company email address	No relationship found between the requested Email ID/domain and your company. In order to make changes to how a company is represented on Peer Insights, the request must be submitted by a user with an official company email address.
Other reasons	We were unable to validate your request as per information provided and/or publicly available sources.

Other Requests

Not approval reasons	What does this mean to vendors?
Website not in English	Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language.
Link(s) shared are inactive/inaccessible	The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language.
Request not submitted with an official company email address	No relationship found between the requested Email ID/domain and your company. In order to make changes to how a company is represented on Peer Insights, the request must be submitted by a user with an official company email address.
Unable to validate company name on your website per policies	Company names will be presented in full on first reference, as they appear on the “About the Company” page of the company’s website. For a Vendor name change resulting from an acquisition/divestiture, the corporate reorganization must be finalized and publicly available information, through a press release or on the Vendor’s website. Reviews in such cases will be moved to the relevant Vendors, based on how product names have been changed or included in the relevant Vendor’s product portfolio as verifiable through public sources. Naming format Example: Company A acquires Company B Resulting Name: Company A (Company B).
Unable to validate requested Product name on your website as per Listing Guidelines	The landing page of the offering will be considered the gold standard for determining the offering’s proper presentation. Beta stage offerings will be denoted in the following manner: offering name (beta). The offering name requested is not reflected on your website. We have changed the offering name to how it appears on its landing page(s).
Offering is not a branded service, and has been named as per the Listing Guidelines	If the market is a service market and the service does not have a branded name reflected on your website or other public collateral, the service name will be kept at a general term and at a high level with the following Nomenclature:(Vendor Name) (Market name). The offering has been named accordingly.
Offering(s) that are marketed/sold separately are listed separately	The offering name(s) mentioned in the request are distinct offerings as per your website. When an offering is sold separately, it must be listed separately on Peer Insights. The landing page(s) would be considered as the standard for naming the offering.
Offering is listed at the suite level and components can be listed separately only if sold separately	Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item. Freeware products cannot be listed on Peer Insights. In order to list individual components/modules separately on Peer Insights, we must be able to validate that they are sold separately from your official company website. Based on information on your website, we could confirm that the offerings are sold at suite level.
Offering is listed at the module level and can only be listed as a suite if sold as a suite.	Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item. Freeware products cannot be listed on Peer Insights. In order to list an offering as a suite on Peer Insights, we must be able to validate that the components/modules are not sold separately from your official company website. Based on information on your website, we could confirm that the offerings are sold as modules/components.
Unable to verify the request via publicly available sources	In order to make any updates as to how you are listed on Gartner Peer Insights, we must be able to verify the update via publicly available information. To be eligible for consideration, all supporting documents, such as datasheets, must be downloadable from the company website. Unfortunately, we did not find any such information supporting the rename of the requested offering.
Requested product/service name belongs to a different company	The offering name that you submitted appears to belong to a different company that exists as a separate entity. Offerings will be listed only under the company/entity to which it belongs.
Offering not available on company website and will be marked as: Offering Name (Legacy)	We found information on your website that the requested offering has been retired and no longer sold. In this case, we have denoted your offering as Offering Name (Legacy) on Peer Insights. Legacy offerings will be denoted on Peer Insights in the following way: Offering Name (Legacy). Gartner Peer Insights team will only consider the representation on the official website of the Vendor to determine the status of a legacy/retired offering. Such offering(s) will not be removed from Peer Insights but they will not be eligible for new reviews.
Offering still meets the inclusion criteria of the existing market and will remain in the same market	In order to remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate that the offering no longer meets the minimum 50% of the overall features or the mandatory features (if any) of the old market and must also validate that the offering meets the minimum 50% of the overall features or the mandatory features (if any) of the requested new market. Upon evaluation, the offering still meets the minimum 50% of the overall features and also meets the mandatory features (if any) of the existing market. It is still meeting market/category inclusion criteria and hence, cannot be removed from Peer Insights. It will continue to be available for reviews in the market/category.
Offering does not meet the inclusion criteria of the requested market	In order to remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate that the offering no longer meets the minimum 50% of the overall features or the mandatory features (if any) of the old market and must also validate that the offering meets the minimum 50% of the overall features or the mandatory features (if any) of the requested new market. Upon evaluation, the offering either does not meet the minimum 50% of the overall features or the mandatory features (if any) of the requested market.
Offering still present on company website and cannot be removed	In order for an offering to be removed from Peer Insights we must find information on your website that the offering is no longer available for sale. If it is still listed on your website, the offering or its associated reviews cannot be removed from Peer Insights. If it is still being offered, the offering or its associated reviews cannot be removed from Peer Insights.
Requested market is not currently open on Gartner Peer Insights	The requested market is not currently open for listing on Peer Insights. But in keeping with our goal to expand Gartner Peer Insights to cover more technology and business areas, Gartner Peer Insights is now accepting New Category Suggestions. You can fill the category suggestion form to suggest new categories on Peer Insights. Please Note: Submitting a request does not guarantee the category will be listed. Determining which categories are added to the platform is at the discretion of Gartner Peer Insights.
Unable to verify the completed Merger/Acquisition via publicly available information	Peer Insights use publicly available evidences from sources such as Official Press Release, Announcements, websites, product landing page etc. In order to complete a Merger/Acquisition on Peer Insights, we must be able to confirm the same via such publicly available sources. In this case, the request was not approved because we were unable to validate the Merger/Acquisition request via such sources.
Other reasons	We were unable to validate your request as per information provided and/or publicly available sources.

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How do I get my requests reconsidered?

If your request is not approved, the first step is to view the request details on the request tracker. There will be next steps outlined to take if you do not agree with the decision. Please keep in mind for all re-evaluation requests, our team will require supporting evidence from publicly available sources like your website or a press release. We do not accept internal documents for product/market/category evaluations. Some things to keep in mind for requests:

Product Details: To be included on Peer Insights, you must meet the market/category inclusion criteria for your requested market/category. Provide links with supporting evidence from publicly available source like your website, or a press release, that highlights capabilities of your product or service so we can run our market/category inclusion evaluation
Customers: We only list enterprise products – make sure you provide details about your mid to large enterprise clients for any product listing requests
Language: Gartner Peer Insights operates in English; we do not support other languages at this time. Make sure your website and other supporting links are provided in English

Read More about our product listing process.

If you are still not satisfied with the decision, reach out to your program manager or email us at peerinsightsvendorsuccess@gartner.com

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Why was my product aligned to the “Others” classification? Will this alignment restrict my product experience with Peer Insights?

If there are products or services that do not meet the minimum criteria to be included in a Gartner Peer Insights market/category, then we may align these products to one of the 13 broad market “Other” classifications subject to the condition that the vendor meets Gartner Peer Insights criteria for serving mid to large-size enterprise customers.

Products that are listed for review within the “others” classifications are open for your customers to contribute reviews similar to any other product listed on Gartner Peer Insights. You are still able to access the Technology Providers Tool, and leverage these reviews in sales conversations and for your marketing materials.

Because “others” classifications include products that are not directly comparable in terms of capabilities, we do not offer the “Alternatives” or “Comparison” tools for these products. Similarly, we do not offer a Market/Category view page for any “others” classification.

Please see our Community Guidelines for more information.

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What does “On-Hold” status mean for a request?

“On-Hold” status means that your product has been approved for addition to the requested market/category, but the market/category is temporarily “closed” for any new additions due to an ongoing Customers’ Choice. Your product will go live on the Gartner Peer Insights website for review on the communicated date i.e. when the Customers’ Choice sourcing period ends.

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What if a technology provider disagrees with the placement of the product or service in a Gartner Peer Insights market/category or is unable to fit in an existing Peer Insights market/category? What is the process?

You can refer to the next steps outlined in request tracker within request details. If you need more help, please reach out to your program manager or email us at peerinsightvendorsuccess@gartner.com and we will help.

If you have already taken the recommended next steps and still disagree with the decision, you may escalate this to the Ombudsman. This escalation process is outlined below:

Step 1: Send an email of your documented complaint to ombudsman@gartner.com
Step 2: You will be contacted to discuss your complaint