Peer Insights FAQ

Reviews FAQ


Community FAQ


I would like to submit a Peer Insights review. How can I do that?

Go to www.gartner.com/reviews/submitareview If you experience any issues submitting a review, please contact us. You will receive a response back within 3 business days.

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I can't find the market/category and vendor I'd like to explore or review - will Peer Insights be expanded to cover more markets/categories?

Absolutely - please check back later. Our goal is to expand Gartner Peer Insights to cover many more markets/categories. We will continue to roll out new markets/categories in a controlled fashion, prioritizing those markets/categories with high readership in our expert research.

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Can I change my Peer Insights review after I've posted it?

In time you will be able to edit a review directly from the website. For now, if you need to make any edits or changes, please contact

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Which reviews are approved and what is the moderation process?

Reviews are assessed to determine whether or not a review meets Gartner Peer Insights' standards for context, quality, and relevance. If a review fails to meet these guidelines, an email is sent to the reviewer asking for additional information, post which it is re-assessed for publication.

A great submission typically has the following characteristics:

  • Comments to explain the corresponding ratings
  • Variance in ratings throughout (it is unlikely that the reviewer would feel the same about every aspect of a product or service)
  • Ratings are logically consistent (the overall ratings are in line with the averages of the sub-ratings)
  • Demonstration of experience and expertise with regard to the respective product

Please note, it is the discretion of the Peer Insights group to determine how content is approved and published on the site. Content may be approved as full reviews or aggregated ratings only.

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If I submit a Peer Insights review, how long will it be before the review appears online?

There is a moderation process to ensure that all reviews are authentic and readable. During the review moderation process, you may receive an email asking for additional information to process your review. If you do not see your review in 10 business days after you submitted it, please contact us.

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What information about a reviewer is visible in Gartner Peer Insights?

The Reviewer Profile in a Gartner Peer Insights review contains demographic data about the reviewer and their company, such as job title, role, industry, and company size, but does not include the reviewer's actual name or company name in order to prevent personal identification.

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How many times may an individual submit a Peer Insights review?

There is no limit on the number of Peer Insights reviews that an individual can submit - though only one review can be submitted on a given vendor's products in any given market/category, and you must be qualified to write each review. In the future, the author will be able to update their review to add new information over time.

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How do you verify that reviews are from legitimate IT or end-user professionals?

Reviewers are verified through a multi-step process including completion of a profile with their e-mail, job role, title and details about their organization. For a review to be posted on Peer Insights, the writer must:

  • Attest to the authenticity of their review by certifying that are (i) not an employed by the vendor or employed by a competitor of the vendor, (ii) employed by an organization with an exclusive relationship (this includes exclusive partners, value-added resellers, system integrators and consultants); and (iii) their feedback is based entirely on their own personal experience with this vendor's product/service.
  • Have an identifiable corporate e-mail address that matches their stated company;
  • Be an IT professional or otherwise involved in technology purchasing;
  • Have a confirmed profile on gartner.com or a credible external site (e.g., LinkedIn) that verifies their identity, employer, and role;
  • Not be employed by a company that has a direct stake in the market/category or product being reviewed (this includes system integrators and consultants, as well as the company whose product is being reviewed or competitors in that market/category).
  • If you come across a review that looks illegitimate, please contact us.

Can I find Peer Insights reviews from actual end-users of the products and services, or just from IT professionals? Can end-users submit Peer Insights reviews?

You will find Peer Insights reviews from a variety of individuals involved in all aspects of selecting, deploying, servicing, and using the products and services covered. To determine what experience an author has with the product or service being reviewed, look in the "Additional Context" section of the review for the reviewer's involvement.

We welcome the insights from end-users of products and services, and those individuals may submit a Peer Insights review. They should clearly indicate they are an end-user in the question about their involvement with the product or services.

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Do Peer Insights reviews ever expire?

No, Gartner Peer insights reviews do not expire and will remain readable on the site. This approach to expiring reviews may change overtime as we continue to evaluate the best approach to meet end user needs.

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Does Gartner limit the vendors covered in a market/category?

No. Reviewers may select from a drop-down list of vendors in a market/category or they may select "Other" and write-in a vendor not included in the drop-down list. Reviews with write-in vendors will only be approved after confirming the vendor belongs in the market/category.

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What if I see inaccuracies or something else of concern in someone else's review?

If you have concerns about the accuracy or validity of a review, please contact us. Be sure to include the specific review in question and the reason you consider it to be invalid.

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Do Gartner Research Analysts provide any input into the review questions?

Gartner Research Analysts helped to develop the baseline survey to ensure a structured, objective and consistent approach to the reviews across markets. Additionally, Analysts provided guidance on questions specific to a market.

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Will Gartner Research Analysts use Peer Insights in their research?

At this time, individual quotes from Gartner Peer Insights will not be used in published research, presentations or other client interactions. However, Gartner Peer Insights reviews will become a new source of information, to be considered along with a variety of other factors, by Gartner Analysts. Analysts conduct in-depth primary and secondary research as the underpinning of the research process. They also draw from a vast network of sources, including interactions with end-user clients, technology providers, and industry leaders, in formats ranging from client inquiries, 1:1 meetings at events and a variety of other client interactions. Analysts may also incorporate content from academic, journalistic and scientific sources. While end-user feedback is important, it is one of many criteria that are considered.

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May I send a private message to the author of a Peer Insights Review?

No. We are very careful to protect the identity of our reviewers to encourage them to provide all relevant detail about the products and services they review.

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How does Gartner collect and display information about a review's source?

Gartner collects Peer Insights reviews from individuals through direct outreach. Many technology vendors also encourage their customers to review their solutions on Peer Insights. Peer Insights reviewers are asked whether Gartner or a vendor asked them to submit their review on Peer Insights. When a review's source information is available, Gartner displays that information in the review.

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Do Peer Insights reviewers receive anything in exchange for submitting their reviews?

Gartner sometimes offers gifts of nominal value to individuals for submitting reviews on Peer Insights, and does not prohibit vendors from doing the same. Nominal gifts are defined as valued at $25 USD or less. Starting on December 2016, all Peer Insights reviewers are asked whether they were offered an incentive for submitting their review. When incentive information is available about a review, Gartner displays that information in the review.

Laws and regulations in many countries prohibit government employees from accepting gifts of any value in exchange for reviewing technology solutions. Gartner makes every reasonable effort to avoid offering gifts to public employees, but takes no responsibility for the decisions of public employees to accept gifts from Gartner or a vendor in exchange for submitting a Peer Insights review.

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Why is the number of reviews different from the number of ratings?

In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality. When a user opts to withhold their qualitative review feedback, we include their quantitative feedback in the averaged star rating and other aggregated fields under the "Ratings" tab, but we exclude their qualitative review feedback from the "Reviews" section. The Total Reviews also reflects the number available under all active filters, whereas the average rating and number of ratings remains constant when filters are applied.

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How can I ensure that my reviews are published & not rejected on the basis of content quality?

Reviews must meet the following guidelines to get published. If not they can be removed, at our discretion. Reviewers that violate our guidelines repeatedly, attempt to abuse our program, or are found to be spammers may have their reviews scrutinized & disabled, and may be subject to penalties, up to and including legal penalties.

  • Reviews must not contain plagiarized content. We do not allow reviews to be copied from another source, including our own website.
  • Reviews must not contain generic content and should highlight experiences related to vendor/product. We do not approve reviews which have generic comments or only talk about the vendor. The review should provide reviewer’s experiences on overall product or its specific features.
  • Reviews must not contain Foreign Language. We do not allow reviews which are submitted in any language other than English.
  • Reviews with Low/No Content. We do not allow reviews which have no/low/gibberish content.
  • Reviews must be posted by the actual reviewer. In keeping with our verification process, we do not allow reviews to be posted on another’s behalf or under an assumed identity.
  • Reviews must not contain abusive, hateful, threatening, or harassing content. We do not allow reviews to contain personal threats, obscenities, or hate speech.
  • Reviews must not include others’ personal information. We do not allow reviews to contain information that can be used to identify an individual or otherwise compromise their privacy. Personal information includes names, addresses, phone numbers, or any other type of personally identifying information.
  • Reviews must not promote or disparage a product other than the product being reviewed. We do not allow reference to any product(s) or vendor(s) other than the product being reviewed unless integration with another application is required to leave a helpful review.
  • Reviews must not violate any legal agreements. A review must not violate any third party confidentiality, non-disclosure, or contractual obligations.
  • Reviews must not contain financial information. A review must not contain any references to specific amounts of money spent while using the product.
  • Reviews must not accuse or make reports of fraud or any criminal activity. Unless the fraud or activity has been proven by a court of law, we do not allow references to legal matters in our reviews. Our team is not qualified to make a decision as to the truthfulness of a legal accusation.

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How are Markets and Categories defined?

Markets and Categories are both collections of software or services of comparable products or service offerings. The difference between Markets and Categories is in how they are defined. Markets are defined by experts within Gartner Research. The market definitions are published in Magic Quadrant and Market Guide documents. Through end-user feedback, we know that there is a desire to learn about peer experiences with other products and vendors beyond these formally defined markets. To that end, Gartner Peer Insights creates and defines Categories in other technology and business areas.

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What is the Peer Insights Community?

The Peer Insights Community is a vendor-free community for verified technology leaders (Directors, VPs, and CxOs) to engage in discussions with peers and share knowledge in real-time. Members can post questions and Quick Polls, as well as connect with other experts in their field. With over 20,000+ crowd-sourced insights weekly feeding into the latest peer benchmark reports, surveys, and One-Minute Insight Reports, members can quickly get answers they can trust.

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What are Top Executive Awards and Leaderboards?

Top Executive Awards and topic leaderboards recognize the technology leaders who have contributed quality knowledge to the community. These awards and leaderboard rankings are chosen monthly by peer upvotes on their responses to questions and discussions on certain topics. See who’s been recognized as Top Executives of the Peer Insights Community.

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How does the Peer Insights Community work?

The Peer Insights Community is a give-to-get system. Members earn points by participating in Surveys, Q&As and Quick Polls. Your points can be used to post questions (for 100 points) or Quick Polls (for 300 points), and they can also be redeemed for a variety of Peer Insights Community Gift Cards.

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How do I ask a question?

  1. Navigate to the menu bar at the top of the page and click on the Ask a question button.
  2. Choose which Departments you would like to ask. You can choose to show this question to your own department (e.g., IT users can choose to show this to IT) or all departments.
  3. Add relevant topic tags to reach more users.
  4. Click Post to publish your question. If you are a verified user, the post will go live immediately. If you're not a verified user, the post will be submitted and reviewed before it goes live.

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How do I add a Quick Poll?

  1. Navigate to the menu bar at the top of the page and click on the Add a poll button.
  2. Choose which Departments you would like to ask. You can choose to show this question to your own department (e.g., IT users can choose to show this to IT) or all departments.
  3. Add relevant topic tags to reach more users.
  4. Under Selections , choose whether the poll type should be a single-select or multi-select question.
  5. Set the appropriate recurrence of the poll under the Repeat this Poll option.
  6. Click Post to publish your Quick Poll. If you are a verified user, the post will go live immediately. If you're not a verified user, the post will be submitted and reviewed before it goes live.

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I made a post but I don’t see it on the platform — why is that?

Posts made by unverified users are submitted for review before they go live on the platform; this includes Q&As, Quick Polls and comments. Once you have been verified, your posts will go live immediately.

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How do I know who posted a question or Quick Poll?

Questions and Quick Polls are posted anonymously.

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How do I view Quick Poll results?

Quick Poll results will be revealed once you have answered that poll. You can then download a Social Card to share the data online or in presentations.

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How do I download a Social Card?

  1. Social Cards can be downloaded for Quick Polls only. You must answer the poll before being able to download the Social Card for that poll.
  2. Click on the Download button after you’ve answered the poll.
  3. A pop-up window will appear where you can customize a variety of options, which include:
    • Data filters: Company size; department; role; industry; geography.
    • Insight text: By default, the Social Card provides insights based on your previously-selected data filters; however, you can choose to rephrase the insights provided or type a new insight entirely to suit your purpose.
    • Insight position: Choose where you would like your Social Card to display the insight text.
    • Show question: Determine whether you want to display the Quick Poll question within your Social Card.
    • Chart type: Select which type of chart would best display your data or resonate most with your audience.
  4. Click Download to save the image on your computer, and re-distribute it as you wish. Remember to tag Peer Insights on LinkedIn and Twitter!

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How do I answer a question?

  1. Click on the Reply button located underneath the question.
  2. Write your comment. You can also tag any peers that can provide insights or share their opinions by typing “@” followed by their name, and clicking on the individual’s name once it pops up.
  3. Determine if you want to be notified of new comments within that thread by either checking or unchecking the Notify me of new comments box.
  4. You will not be able to edit your comment once it’s published, so please review it and make any necessary changes prior to publishing.
  5. Click Post to publish your comment.

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How do I access real-time survey benchmarks?

  1. Navigate to the left-hand menu and click on Survey Reports .
  2. Click on the report topic you’re interested in.
  3. In order to see real-time benchmarks, you will need to answer the survey questions first.
  4. Once you’ve answered all the survey questions, you’ll be taken to the live web report. In the live web report, you’ll be able to filter through peer responses by company size, department, role, industry, and geography.

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Where can I access Industry Reports?

  1. Navigate to the left-hand menu and click on Survey Reports .
  2. Click on the report topic you’re interested in.
  3. Select One Minute Insights from the navigation menu under the header.
  4. Filter your search results by category under Filter content by . You can select multiple categories using this method.
  5. Click the Apply button.
  6. Click on the View Report button to read insights.

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Where can I find trending content?

Place your mouse over any section on the right-hand column in your Peer Insights Community Feed and scroll down until you see a section titled  Trending .

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Can I invite my peers to join the Peer Insights Community?

  1. Click on the right-hand column in your Peer Insights Community Feed and scroll down until you see a section titled Invite your peers .

  2. In the text area, enter one email address and hit Enter. You can also click on the plus (+) icon to invite more than one person.
  3. Click the Send invitations button to send an invitation to your peers to join the Peer Insights Community.

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Can I tag peers in my comments?

  1. Click on the Reply button which is located underneath any question or poll.
  2. To tag any peers to share their insights, begin by typing “@” followed by their name, and click on the individual’s name once it pops up.

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Why does my account need to be verified?

We verify users to ensure that every user knows who they are engaging with at all times, and knows where the information gathered is coming from. Verification helps to maintain community quality and the production of high-quality knowledge sharing that members can trust.

Verified members are identified by the blue checkmark next to their name. In any poll, users can click on the participant count and see which verified technology leaders have responded.

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How do I verify my account?

To verify your account, please email  peerinsights@gartner.com  with the subject line, “Verify” from your work email address. Someone from our community team will follow up with additional steps to complete your verification.

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I already verified my account – why did I lose my verification status?

Certain changes made to your profile (such as your email address) can cause your verification status to revert. In such cases, please contact  peerinsights@gartner.com  to be re-verified.

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How do I unsubscribe from Peer Insights Community emails?

  1. Navigate to the menu bar at the top of the page and click on your avatar. From the drop down menu, click Settings to edit your notifications preferences.
  2. At the bottom of the settings page, click the button next to Unsubscribe from all .

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How do I delete my account?

To delete your account, please contact  peerinsights@gartner.com .

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How do I change Expertise in my profile?

  1. Navigate to the menu bar at the top of the page and click on your avatar. From the drop down menu, click Profile .
  2. Click on the Add Strengths button. A pop-up window will appear where you can click the categories and subcategories that you are knowledgeable about.
  3. After making your selections, click the Close button at the top right of the pop-up window.

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Where can I access my saved content?

  1. Navigate to the left-hand menu and click on  My Content .
  2. On the My Content page, click the Saved Content tab.

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How do I add my LinkedIn and Twitter accounts to my profile?

  1. Navigate to the menu bar at the top of the page and click on your avatar. From the drop down menu, click  Profile .
  2. On your profile page, click on the Edit Profile button next to your name.
  3. Navigate to the bottom of the Edit Profile page and insert your LinkedIn and Twitter profile URLs under Social Handles .

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What are Contribution Points?

Members can earn two types of Points: Contribution Points and Gift Card Points. You may earn Contribution Points through contributions to the community including, but not limited to, participation in discussions, polls, and surveys in the community. You may redeem Contribution Points to post polls or questions, unlock content and more.

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What are Gift Card Points?

Members can earn two types of Points: Contribution Points and Gift Card Points. You may earn Gift Card Points through contributions to the community including, but not limited to, participation in polls and surveys. You may redeem Gift Card Points for gift cards for participating merchants in your country such as Amazon, AppStore, Uber, and more. Note that not all merchants are available in all geographies.

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How do I earn Contribution Points?

Upon registration, Members are allocated 300 Contribution Points. Members can earn additional Contribution Points by participating in surveys, answering polls and answering questions.

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How do I earn Gift Card Points?

Members can earn Gift Card Points by participating in surveys, answering polls and answering questions. The amount of Gift Card Points that can be earned will be indicated in the description of each activity.

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How do I redeem my Contribution Points?

Members can redeem their Contribution Points by engaging with the Peer Community. They can use their Points to ask a question, contribute a survey or discussion and/or create a poll.

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How do I redeem my Gift Card Points?

Verified members can redeem their Gift Card Points on the mobile app for  iPhone  or Android Gift Card Points may not be redeemed by members who are not verified. They are also not redeemable through the website. One hundred Gift Card Points are equivalent to one USD of Gift Card Value.

Once you're in the mobile app:

  1. Select the menu at the top left corner.
  2. Tap Redeem to access the gift redemption portal.
  3. Choose the applicable country from the drop-down menu to see available options and choose from a variety of gift cards from Amazon, Apple, Google Play, and more.
  4. Once you’ve selected the dollar amount you'd like to redeem, click the tile to redeem that "Peer Insights" reward.
  5. After you have redeemed your points, you will receive an email with a link to claim your gift card.
  6. Gift Card Points expire periodically (after 90 days) and based on inactivity.

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Is there a daily redemption limit?

A maximum of $30 worth of Gift Card Points may be redeemed within any 24 hour period.

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Do my Gift Points expire?

Members who are not verified within 30 days of registration will lose all their Gift Card Points but maintain their Contribution Points. Members who have not redeemed a Gift Card on the platform within the last 90 days will lose their Gift Card Points but maintain their Contribution Points.

Upon redemption, you will receive an email with a link and instructions on how to redeem your Gift Card. The Gift card is subject to expiration based on the terms and conditions of the third party rewards provider.

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Do my Contribution Points expire?

No, Contribution Points never expire.

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Why did I not receive my reward email?

If you have redeemed your Gift Card points reward but did not receive the reward link in your email, please contact  peerinsights@gartner.com  for assistance.

We provide email support Monday-Friday and do our best to respond to each request within 48 business hours.

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Where is my gift card reward link?

If you have redeemed your points for a gift card reward, but did not receive the reward link in your email, please contact  peerinsights@gartner.com .

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Where can I find general account support?

For questions or feedback, please reach out to  peerinsights@gartner.com  and we will get in touch with you.

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