Go to www.gartner.com/reviews/submitareview . If you experience any issues submitting a review, please contact us. You will receive a response back within 3 business days.
Absolutely - please check back later. Our goal is to expand Gartner Peer Insights to cover many more markets/categories. We will continue to roll out new markets/categories in a controlled fashion, prioritizing those markets/categories with high readership in our expert research.
In time you will be able to edit a review directly from the website. For now, if you need to make any edits or changes, please contact
Reviews are assessed to determine whether or not a review meets Gartner Peer Insights' standards for context, quality, and relevance. If a review fails to meet these guidelines, an email is sent to the reviewer asking for additional information, post which it is re-assessed for publication.
A great submission typically has the following characteristics:
Please note, it is the discretion of the Peer Insights group to determine how content is approved and published on the site. Content may be approved as full reviews or aggregated ratings only.
There is a moderation process to ensure that all reviews are authentic and readable. During the review moderation process, you may receive an email asking for additional information to process your review. If you do not see your review in 10 business days after you submitted it, please contact us.
The Reviewer Profile in a Gartner Peer Insights review contains demographic data about the reviewer and their company, such as job title, role, industry, and company size, but does not include the reviewer's actual name or company name in order to prevent personal identification.
There is no limit on the number of Peer Insights reviews that an individual can submit - though only one review can be submitted on a given vendor's products in any given market/category, and you must be qualified to write each review. In the future, the author will be able to update their review to add new information over time.
Reviewers are verified through a multi-step process including completion of a profile with their e-mail, job role, title and details about their organization. For a review to be posted on Peer Insights, the writer must:
You will find Peer Insights reviews from a variety of individuals involved in all aspects of selecting, deploying, servicing, and using the products and services covered. To determine what experience an author has with the product or service being reviewed, look in the "Additional Context" section of the review for the reviewer's involvement.
We welcome the insights from end-users of products and services, and those individuals may submit a Peer Insights review. They should clearly indicate they are an end-user in the question about their involvement with the product or services.
No, Gartner Peer insights reviews do not expire and will remain readable on the site. This approach to expiring reviews may change overtime as we continue to evaluate the best approach to meet end user needs.
No. Reviewers may select from a drop-down list of vendors in a market/category or they may select "Other" and write-in a vendor not included in the drop-down list. Reviews with write-in vendors will only be approved after confirming the vendor belongs in the market/category.
If you have concerns about the accuracy or validity of a review, please contact us. Be sure to include the specific review in question and the reason you consider it to be invalid.
Gartner Research Analysts helped to develop the baseline survey to ensure a structured, objective and consistent approach to the reviews across markets. Additionally, Analysts provided guidance on questions specific to a market.
At this time, individual quotes from Gartner Peer Insights will not be used in published research, presentations or other client interactions. However, Gartner Peer Insights reviews will become a new source of information, to be considered along with a variety of other factors, by Gartner Analysts. Analysts conduct in-depth primary and secondary research as the underpinning of the research process. They also draw from a vast network of sources, including interactions with end-user clients, technology providers, and industry leaders, in formats ranging from client inquiries, 1:1 meetings at events and a variety of other client interactions. Analysts may also incorporate content from academic, journalistic and scientific sources. While end-user feedback is important, it is one of many criteria that are considered.
No. We are very careful to protect the identity of our reviewers to encourage them to provide all relevant detail about the products and services they review.
Gartner collects Peer Insights reviews from individuals through direct outreach. Many technology vendors also encourage their customers to review their solutions on Peer Insights. Peer Insights reviewers are asked whether Gartner or a vendor asked them to submit their review on Peer Insights. When a review's source information is available, Gartner displays that information in the review.
Gartner sometimes offers gifts of nominal value to individuals for submitting reviews on Peer Insights, and does not prohibit vendors from doing the same. Nominal gifts are defined as valued at $25 USD or less. Starting on December 2016, all Peer Insights reviewers are asked whether they were offered an incentive for submitting their review. When incentive information is available about a review, Gartner displays that information in the review.
Laws and regulations in many countries prohibit government employees from accepting gifts of any value in exchange for reviewing technology solutions. Gartner makes every reasonable effort to avoid offering gifts to public employees, but takes no responsibility for the decisions of public employees to accept gifts from Gartner or a vendor in exchange for submitting a Peer Insights review.
In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality. When a user opts to withhold their qualitative review feedback, we include their quantitative feedback in the averaged star rating and other aggregated fields under the "Ratings" tab, but we exclude their qualitative review feedback from the "Reviews" section. The Total Reviews also reflects the number available under all active filters, whereas the average rating and number of ratings remains constant when filters are applied.
Reviews must meet the following guidelines to get published. If not they can be removed, at our discretion. Reviewers that violate our guidelines repeatedly, attempt to abuse our program, or are found to be spammers may have their reviews scrutinized & disabled, and may be subject to penalties, up to and including legal penalties.
Markets and Categories are both collections of software or services of comparable products or service offerings. The difference between Markets and Categories is in how they are defined. Markets are defined by experts within Gartner Research. The market definitions are published in Magic Quadrant and Market Guide documents. Through end-user feedback, we know that there is a desire to learn about peer experiences with other products and vendors beyond these formally defined markets. To that end, Gartner Peer Insights creates and defines Categories in other technology and business areas.
The Peer Insights Community is a vendor-free community for verified technology leaders (Directors, VPs, and CxOs) to engage in discussions with peers and share knowledge in real-time. Members can post questions and Quick Polls, as well as connect with other experts in their field. With over 20,000+ crowd-sourced insights weekly feeding into the latest peer benchmark reports, surveys, and One-Minute Insight Reports, members can quickly get answers they can trust.
Top Executive Awards and topic leaderboards recognize the technology leaders who have contributed quality knowledge to the community. These awards and leaderboard rankings are chosen monthly by peer upvotes on their responses to questions and discussions on certain topics. See who’s been recognized as Top Executives of the Peer Insights Community.
The Peer Insights Community is a give-to-get system. Members earn points by participating in Surveys, Q&As and Quick Polls. Your points can be used to post questions (for 100 points) or Quick Polls (for 300 points), and they can also be redeemed for a variety of Peer Insights Community Gift Cards.
Posts made by unverified users are submitted for review before they go live on the platform; this includes Q&As, Quick Polls and comments. Once you have been verified, your posts will go live immediately.
Questions and Quick Polls are posted anonymously.
Quick Poll results will be revealed once you have answered that poll. You can then download a Social Card to share the data online or in presentations.
Place your mouse over any section on the right-hand column in your Peer Insights Community Feed and scroll down until you see a section titled Trending .
Click on the right-hand column in your Peer Insights Community Feed and scroll down until you see a section titled Invite your peers .
We verify users to ensure that every user knows who they are engaging with at all times, and knows where the information gathered is coming from. Verification helps to maintain community quality and the production of high-quality knowledge sharing that members can trust.
Verified members are identified by the blue checkmark next to their name. In any poll, users can click on the participant count and see which verified technology leaders have responded.
To verify your account, please email peerinsights@gartner.com with the subject line, “Verify” from your work email address. Someone from our community team will follow up with additional steps to complete your verification.
Certain changes made to your profile (such as your email address) can cause your verification status to revert. In such cases, please contact peerinsights@gartner.com to be re-verified.
To delete your account, please contact peerinsights@gartner.com .
Members can earn two types of Points: Contribution Points and Gift Card Points. You may earn Contribution Points through contributions to the community including, but not limited to, participation in discussions, polls, and surveys in the community. You may redeem Contribution Points to post polls or questions, unlock content and more.
Members can earn two types of Points: Contribution Points and Gift Card Points. You may earn Gift Card Points through contributions to the community including, but not limited to, participation in polls and surveys. You may redeem Gift Card Points for gift cards for participating merchants in your country such as Amazon, AppStore, Uber, and more. Note that not all merchants are available in all geographies.
Upon registration, Members are allocated 300 Contribution Points. Members can earn additional Contribution Points by participating in surveys, answering polls and answering questions.
Members can earn Gift Card Points by participating in surveys, answering polls and answering questions. The amount of Gift Card Points that can be earned will be indicated in the description of each activity.
Members can redeem their Contribution Points by engaging with the Peer Community. They can use their Points to ask a question, contribute a survey or discussion and/or create a poll.
Verified members can redeem their Gift Card Points on the mobile app for iPhone or Android . Gift Card Points may not be redeemed by members who are not verified. They are also not redeemable through the website. One hundred Gift Card Points are equivalent to one USD of Gift Card Value.
Once you're in the mobile app:
A maximum of $30 worth of Gift Card Points may be redeemed within any 24 hour period.
Members who are not verified within 30 days of registration will lose all their Gift Card Points but maintain their Contribution Points. Members who have not redeemed a Gift Card on the platform within the last 90 days will lose their Gift Card Points but maintain their Contribution Points.
Upon redemption, you will receive an email with a link and instructions on how to redeem your Gift Card. The Gift card is subject to expiration based on the terms and conditions of the third party rewards provider.
No, Contribution Points never expire.
If you have redeemed your Gift Card points reward but did not receive the reward link in your email, please contact peerinsights@gartner.com for assistance.
We provide email support Monday-Friday and do our best to respond to each request within 48 business hours.
If you have redeemed your points for a gift card reward, but did not receive the reward link in your email, please contact peerinsights@gartner.com .
For questions or feedback, please reach out to peerinsights@gartner.com and we will get in touch with you.
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