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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Contract Logistics Solutions

    Overall very positive yet could focus more on individual customer requirements

    Overall Comment

    Overall good engagement and partnership, long-term partnership approach. Areas for improvement would be personalization and sense of urgency when we the customer needed a reaction that they did not align to.

    What one piece of advice would you give other prospective customers?

    Ensure you are very specific with your requirements and document all agreements made by the Alloga team.

    If you could start over, what would your organization do differently?

    Get the admin out of the way earlier in the project i.e. contract negotiation, KPI's etc.

    Service & support - overall comment

    NA


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of provider/services evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
4.0

Rate your provider's desire and flexibility to craft joint-value agreements or accept gain/pain share arrangements

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Rate your overall experience with your provider as it pertains to their startup, on-boarding, and the implementation experience (even if just for new rollout or business changes)

(1)
4.0

Rate your provider's technology capabilities for integration

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Rate your provider’s overall performance to SLAs (KPIs)

(1)
4.0

Rate your provider’s ability to provide on-going continuous improvement as a regular part of operations

(1)
3.0

Timely and complete response to your organization's questions

(1)
4.0

Rate your provider as to whether they readily deliver the agreed-on solutions and service levels that were promised in sales for the price sold

(1)
4.0

Rate your provider’s capability to change direction and adapt to your evolving business needs

(1)
3.0

Rate your provider's ability to make necessary changes / customizations required by your business

(1)
4.0

Rate your provider as a leader or laggard in delivering innovative services or solutions? (Have they brought new solutions to the market that you can take advantage of in the last 18 months?)

(1)
2.0

Freight Forwarding Services

(1)
2.0

Logistics Value-added Services

(1)
3.0

Contract Logistics/Warehousing Services

(1)
2.0

Transportation-Related Services

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of provider capabilities

(1)
4.0

Ability to be a True Global Logistics Partner

(1)
2.0

Control Tower Capabilities

(1)
3.0

Rate the strength of your provider's industry specialized competence and solutions

(1)
4.0

Rate your provider's IT governance and technology solution strength

(1)
3.0

Rate your provider's internal integration across services offered to you as a customer (e.g. warehouse with transport with forwarding)? Is it a seamless experience?

(1)
4.0

Rate your provider’s internal operational management capability (employment policies, internal metrics, good to their suppliers, leading practices in work policies, talent development, etc.)

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

Ability to understand your organization's needs

(1)
4.0

What other vendors were considered?

Rhenus

Other...


What is the nature of your involvement with the relationship with this 3PL?

Supply Chain Leadership


In what other regions (outside Europe) do you use this provider's services?

None


When did you start working with this provider?

2014


What warehouse services are you using from this provider?

Public Multi-Client Warehousing

Returns Management


Section
1

Lessons Learned

How well did the provider and their services deliver value for the money spent?

(1)
5.0

Would you recommend this provider and their services to others?

Yes