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3pl-europe dhl-supply-chain All Markets > Third-Party Logistics, Europe

DHL Supply Chain

3.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on DHL Supply Chain but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): DHL Supply Chain Transportation-Related Services, DHL Supply Chain Warehouse Services

    1st step on road map.

    Overall Comment

    Good, but not showing world class performance.

    What one piece of advice would you give other prospective customers?

    Understand your own business in details before using 3PL.

    If you could start over, what would your organization do differently?

    Be better prepared internally.

    Service & support - overall comment

    Very customer oriented


  • 4 out of 5.0, Reviewed

    Product(s): DHL Supply Chain Advanced Supply Chain Services, DHL Supply Chain International Logistics Services, DHL Supply Chain Warehouse Services

    Password is complex.

    Overall Comment

    Good information, on time,good service.

    What one piece of advice would you give other prospective customers?

    First 1 Ontime Delivery

    If you could start over, what would your organization do differently?

    reorganized SC teams.

    Service & support - overall comment

    REPACKAGE ,DELIVERY


  • 3 out of 5.0, Reviewed

    Product(s): DHL Supply Chain International Logistics Services, DHL Supply Chain Warehouse Services

    Collaboration is the key.

    Overall Comment

    Good collaboration.

    If you could start over, what would your organization do differently?

    Better strategic planning.

    Service & support - overall comment

    Great respons in service and suport


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of provider/services evaluation and contract negotiation

(3)
3.7

Ability to understand your organization's needs

(3)
4.3

Rate your provider's desire and flexibility to craft joint-value agreements or accept gain/pain share arrangements

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Rate your overall experience with your provider as it pertains to their startup, on-boarding, and the implementation experience (even if just for new rollout or business changes)

(3)
4.0

Rate your provider's technology capabilities for integration

(3)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Rate your provider’s overall performance to SLAs (KPIs)

(3)
3.7

Rate your provider’s ability to provide on-going continuous improvement as a regular part of operations

(3)
3.7

Timely and complete response to your organization's questions

(3)
4.0

Rate your provider as to whether they readily deliver the agreed-on solutions and service levels that were promised in sales for the price sold

(3)
4.0

Rate your provider’s capability to change direction and adapt to your evolving business needs

(3)
4.3

Rate your provider's ability to make necessary changes / customizations required by your business

(3)
4.3

Rate your provider as a leader or laggard in delivering innovative services or solutions? (Have they brought new solutions to the market that you can take advantage of in the last 18 months?)

(3)
4.3

Freight Forwarding Services

(3)
5.0

Logistics Value-added Services

(3)
4.7

Contract Logistics/Warehousing Services

(3)
4.3

Transportation-Related Services

(3)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of provider capabilities

(3)
4.3

Ability to be a True Global Logistics Partner

(3)
4.3

Control Tower Capabilities

(2)
4.5

Rate the strength of your provider's industry specialized competence and solutions

(3)
4.0

Rate your provider's IT governance and technology solution strength

(2)
4.0

Rate your provider's internal integration across services offered to you as a customer (e.g. warehouse with transport with forwarding)? Is it a seamless experience?

(3)
4.3

Rate your provider’s internal operational management capability (employment policies, internal metrics, good to their suppliers, leading practices in work policies, talent development, etc.)

(3)
4.0
1 2 3 4 5
Section
1

Additional Context

Ability to understand your organization's needs

(3)
4.3

What other vendors were considered?

Kuehne + Nagel

DHL Supply Chain

DSV

Panalpina


What is the nature of your involvement with the relationship with this 3PL?

Logistics Professional / Analyst

Supply Chain Leadership


In what other regions (outside Europe) do you use this provider's services?

Indian Sub-Continent

Middle East

None

North America

South America

South East Asia


When did you start working with this provider?

2010 or earlier


What warehouse services are you using from this provider?

Contract Warehousing and Fulfillment (Dedicated)

Value-Added Warehousing Services (ticketing, labeling, packing, configuring, etc.)

Public Multi-Client Warehousing


Section
1

Lessons Learned

How well did the provider and their services deliver value for the money spent?

(3)
3.7

Would you recommend this provider and their services to others?

Yes