Loading product reviews...

3pl-europe kuehne-+-nagel All Markets > Third-Party Logistics, Europe

Kuehne + Nagel

4.5 out of 5.0 (2 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Kuehne + Nagel but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Kuehne + Nagel International Logistics Services

    I thought LLP implementation would go faster.

    Overall Comment

    Very professional approach in all they do.

    What one piece of advice would you give other prospective customers?

    Be prepared for change internally before you embark with an external LLP partner.

    If you could start over, what would your organization do differently?

    Think in terms of requirements, and not solutions

    Service & support - overall comment

    Very good service levels


  • 5 out of 5.0, Reviewed

    Product(s): Kuehne + Nagel International Logistics Services, Kuehne + Nagel Warehouse Services

    Very easy to work with them. Dedicated people for us.

    Overall Comment

    Good experience and open to work as a team.

    What one piece of advice would you give other prospective customers?

    Start with some suppliers and trace cost and service. Afterward, decrease the number of players based on the result.

    If you could start over, what would your organization do differently?

    Nothing.

    Service & support - overall comment

    we follow meetings to trace the services and action plan


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of provider/services evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.5

Rate your provider's desire and flexibility to craft joint-value agreements or accept gain/pain share arrangements

(2)
4.5

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Rate your overall experience with your provider as it pertains to their startup, on-boarding, and the implementation experience (even if just for new rollout or business changes)

(2)
3.0

Rate your provider's technology capabilities for integration

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Rate your provider’s overall performance to SLAs (KPIs)

(2)
4.0

Rate your provider’s ability to provide on-going continuous improvement as a regular part of operations

(2)
4.5

Timely and complete response to your organization's questions

(2)
4.0

Rate your provider as to whether they readily deliver the agreed-on solutions and service levels that were promised in sales for the price sold

(2)
3.5

Rate your provider’s capability to change direction and adapt to your evolving business needs

(2)
4.5

Rate your provider's ability to make necessary changes / customizations required by your business

(2)
5.0

Rate your provider as a leader or laggard in delivering innovative services or solutions? (Have they brought new solutions to the market that you can take advantage of in the last 18 months?)

(2)
3.5

Freight Forwarding Services

(2)
4.0

Logistics Value-added Services

(2)
4.5

Contract Logistics/Warehousing Services

(2)
4.0

Transportation-Related Services

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of provider capabilities

(2)
4.0

Ability to be a True Global Logistics Partner

(2)
4.0

Control Tower Capabilities

(2)
3.5

Rate the strength of your provider's industry specialized competence and solutions

(2)
4.5

Rate your provider's IT governance and technology solution strength

(2)
4.0

Rate your provider's internal integration across services offered to you as a customer (e.g. warehouse with transport with forwarding)? Is it a seamless experience?

(2)
3.5

Rate your provider’s internal operational management capability (employment policies, internal metrics, good to their suppliers, leading practices in work policies, talent development, etc.)

(2)
4.0
1 2 3 4 5
Section
1

Additional Context

Ability to understand your organization's needs

(2)
4.5

What other vendors were considered?

Ceva

Bollore Logistics

DHL Supply Chain

DSV

Geodis

Kuehne + Nagel

Panalpina


What is the nature of your involvement with the relationship with this 3PL?

Logistics Leadership

Supply Chain Leadership


In what other regions (outside Europe) do you use this provider's services?

Australia & New Zealand

Eastern Asia

Indian Sub-Continent

Middle East

None

North America

South America

South East Asia


When did you start working with this provider?

2011

2012


What warehouse services are you using from this provider?

Contract Warehousing and Fulfillment (Dedicated)

Other...


Section
1

Lessons Learned

How well did the provider and their services deliver value for the money spent?

(2)
4.5

Would you recommend this provider and their services to others?

Yes

Yes, but with qualifications