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Appian

4.6 out of 5.0 (5 ratings)

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We have aggregated ratings data on Appian but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Appian BPM Suite

    Combining Process with User Experience

    Overall Comment

    While slow in adoption and technical issues with earlier versions of tool, Appian has continued to postively evolve. Mobility has been a success.

    What one piece of advice would you give other prospective customers?

    Consider cost of tool, user experience and processes you need to orchestrate

    What do you like most about the product or service?

    Flexible application platform focused on orcherstrating process with a common user experience

    What do you dislike most about the product?

    the glitches. the initial cost is has taken to develop on the platform

    What one thing do you wish the vendor did differently?

    Improved their value in supporting collaboration between IT and the business

    If you could start over, what would your organization do differently?

    It is hard to be a Monday quarterback - the organization would have waited on the technology, but then may not had the successes it had.


  • 4 out of 5.0, Reviewed

    Product(s): Appian BPM Suite

    Modifying our BPM approach was well received with this product.

    Overall Comment

    Very good rollout and support. We are now expanding to using the product as our Development Platform.

    What do you like most about the product or service?

    Look at Appian.

    If you could start over, what would your organization do differently?

    Look beyond the current business need and develop a maturing application rollout roadmap.


  • 5 out of 5.0, Reviewed

    Product(s): Appian BPM Suite

    The product performed to spec. The vendor provided the resources and kept all commitments.

    Overall Comment

    We selected the product from a large field narrowed to the best few for a full bake-off. The speed of implementation and and the completeness of the solution proved to meet our needs. The vendor provided the right resources and was able to meet their commitments in implementation support.

    What one piece of advice would you give other prospective customers?

    Build a strong core process that brings significant business value from the beginning, then add more process automation over time to build a strong end-to-end solution. Deploy at planned intervals and prepare the users for upcoming releases in advance.

    What do you like most about the product or service?

    Speed and completeness of implementation and ease of modification to meet evolving business needs.

    What do you dislike most about the product?

    The UI could be both more intuitive and a little flashier to draw users in and guide them through new processes.

    What one thing do you wish the vendor did differently?

    I wish they had more process and data governance facilities built into their suite, then helped us implement the governance discipline along with the new automated capabilities.

    If you could start over, what would your organization do differently?

    We would have had a smoother implementation if we had ensured we went into the implementation better prepared, with the our house more in order.


  • 5 out of 5.0, Reviewed

    Product(s): Appian BPM Suite

    Great platform, pay attention to learning curve for development.

    Overall Comment

    from begining to end, Appian has been a great partner. They have guided us (through professional services) and drive our strategy and improvement. They have also helped us to grow our internal team for future sustainability.

    What one piece of advice would you give other prospective customers?

    Be well guided by Appian or other partners, and focus on the initial strategy after knowing well the platform. Give priority to the training of internal teams through collaboration with partners. The professional level takes time.

    What do you like most about the product or service?

    The platform is incredible and allows a really fast pace of development. Also easy to engage stakeholders through fast prototyping.

    What do you dislike most about the product?

    Time required for high expertise in the development of the platform.

    What one thing do you wish the vendor did differently?

    Provide the initial package of "take off" from internal team, as part of the deployment of the platform.

    If you could start over, what would your organization do differently?

    Move paper processes to digital. Continuous improvement of global and business local processes. One single point of access to information.


  • 4 out of 5.0, Reviewed

    Product(s): Appian BPM Suite

    Appian: Cloud-based BPMS solution that's flexible, impactful, agile, & cost effective.

    Overall Comment

    Appian is a highly configurable cloud-based application, hosted on AWS, that is cost-effective, easy to deploy and meets business needs. Top to bottom, the entire organization is customer focused and easy to build the partnership. technical teams are high skilled in modern application and cloud architecture development. AWS PaaS services have been utilized effectively. Project deployments were predictable and outcomes were as expected meeting business needs and timelines. Easy to work with management, technical, development, security and professional services teams. Collaboration with the team at all level was high effective. The vendor and partners bring in industry knowledge and use cases. Training and development were available at multiple levels of expertise.

    What one piece of advice would you give other prospective customers?

    Flexible user-friendly, highly configurable non-code based deployment that will meet most of your business needs. The Cloud-based architecture (hosted on AWS) leverages many of the AWS native service offerings. Invest in a cloud architect to ensure that your organizational policies are reflected in the cloud environment. Manage team is friendly and thrives to built strategic partnership. The talented development team is always customer focus. Appian professional services offer training and development. Power users could deploy BPMS use cases without development (no coding based). Strategic partnership with major consulting and development shops exists. However, limited availability of professional services resources outside Appian and their preferred consulting/development partners. Develop internal team Appian expertise if you're planning to offer BPMS as a large scale service offering within the organization. On premise, deployment model is offered as well along with cloud offering. However, highly recommend cloud solution to avoid lifecycle management challenges and complexities. Adopt agile deployment methodology for speed to market. The solution is easily configurable and development cycle is typically short. If you have specific regulatory requirements, the team is open to working with you to explore fit and help close gaps (i.e. GXP etc)

    What do you like most about the product or service?

    User-Friendly. High configurable. Meet most business needs and use cases. Cost effective. Cloud hosted. Modern Application architecture. Available training and development. Effective hyper care and support teams.

    What do you dislike most about the product?

    A rather plain UI. However, modern UI is scheduled for GA during 2Q 2017 and much more flashy.

    If you could start over, what would your organization do differently?

    No.

    Service & support - overall comment

    Cloud support is well established. Application support (based on configured application deployed) needs to be developed.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.4

Ability to understand your organization's needs

(5)
4.4

Timely and complete response to product questions

(5)
4.8

Pricing and contract flexibility (pricing and terms)

(5)
4.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.4

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
4.0

Ease of integration using standard APIs and tools

(5)
4.4

Quality and availability of end-user training

(5)
4.6

Ease of deployment

(5)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.6

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Timeliness of vendor's response

(5)
4.8

Quality of technical support

(5)
4.6

Quality of peer user community

(5)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.4

Interaction Management

(5)
4.4

High-Productivity App Authoring

(5)
4.4

Monitoring and Business Alignment

(5)
4.4

Rule and Decision Management

(5)
4.6

Analytics

(5)
4.4

Interoperability

(5)
4.4

Intelligent Mobility

(5)
4.6

Process Discovery and Optimization

(5)
4.4

Context and Behavior History

(5)
4.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Functional Assessment

Business Analyst

Development/Integration

Technical assessment

Vendor Management

Vendor/Product Selection

Analytics Team Leader

Application Lead

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Drive innovation

Enhance decision making

Reduce time to market

Cost management

Improve compliance & risk management

Improve customer relations/service


What other vendors were considered?

IBM

Pegasystems

Software AG

Oracle

AgilePoint

Alfresco

Appian

BizFlow

Bonitasoft

BP Logix

DST Systems

K2

TIBCO Software


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Overall cost

Strong customer focus

Breadth of services

Financial/organizational viability

Strong consulting partnership

Strong services expertise

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa