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BusinessProcessManagementPlatforms ibm All Markets > Business Process Management Platforms

IBM

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): IBM Business Process Manager

    Implementation is easy, upgrades are difficult

    Overall Comment

    Our implementation went well, however the updates and upgrades require a tremendous amount of work.

    What one piece of advice would you give other prospective customers?

    Staff appropriately and make sure you have on site expertise.

    What do you like most about the product or service?

    When it runs well we were able to impress our customers with a good looking tool.

    What do you dislike most about the product?

    The stability.

    If you could start over, what would your organization do differently?

    We would most likely develop our application in house rather than using a platform.

    Service & support - overall comment

    Although support has improved there seems to be very few people who know the entire product well.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
2.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
2.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
2.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0

Interaction Management

(1)
3.0

High-Productivity App Authoring

(1)
3.0

Monitoring and Business Alignment

(1)
3.0

Rule and Decision Management

(1)
3.0

Interoperability

(1)
3.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support


Why did you purchase the software or service? Multiple responses allowed.

Drive revenue growth


What other vendors were considered?

BizFlow


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Pre-existing relationships


In which region(s) did your deployment take place?

North America