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Oracle

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Oracle Fusion Middleware

    Oracle - Leading Customers to Great Destinations.

    Overall Comment

    Most of the service was great! I don't have anything negative to report.

    Service & support - overall comment

    I'm very satisfied with the overall service and support. Customer Service is wonderful! I have never been disappointed.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Interaction Management

(1)
4.0

High-Productivity App Authoring

(1)
4.0

Monitoring and Business Alignment

(1)
4.0

Rule and Decision Management

(1)
4.0

Analytics

(1)
4.0

Interoperability

(1)
4.0

Intelligent Mobility

(1)
3.0

Process Discovery and Optimization

(1)
4.0

Context and Behavior History

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Improve business process agility

Improve compliance & risk management


What other vendors were considered?

Appian

BizFlow

IBM

Red Hat


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America