Dec 11, 2016
Pega vendor was responsive when issues discovered with their product but it seemed to take too long to resolve issues.
Dec 8, 2016
Off to a good start with the product. Getting good support from PegaSystems on developing initial End 2 End Value Streams.
Dec 7, 2016
Vendor easy to work with. authorised Implementaiton partners have conflicting views on implementation and product functionality. Training and certification seems to provide information to validate engineers but not 100% valuable.
Oct 17, 2016
Product is scalable but still requires attention to genral and product best practices such as continous benchmarking, performance tuning, etc. However, Pegasystems has been performing with extremely high volumes in the public sector. Train staff early and look at experienced resources for the initial phase of the implementation. Use the product out of the box, avoid custom tailoring -- you don't really need to but cultural preconceived notions hampers that thinking.