5 out of 5.0, Reviewed Oct 17, 2016
Product is scalable but still requires attention to genral and product best practices such as continous benchmarking, performance tuning, etc. However, Pegasystems has been performing with extremely high volumes in the public sector. Train staff early and look at experienced resources for the initial phase of the implementation. Use the product out of the box, avoid custom tailoring -- you don't really need to but cultural preconceived notions hampers that thinking.
See lessons learned.
For clients wishing a non-technically oriented BPM that can scale to support high volumes, Pegasystems scores high. Pegasystems also deploys as a standard Java implementation that is recognizable by Dev Ops staff. Support for bothg Agile and Waterfall SDLC. Excellent integration of tools for a "single pane" experience compared to other alternatives.
Systems administration and monitoring could have been better but this has greatly improved over the past few years. Security Administration needs more updates.
Improve standard training (which they have continuously improved over the past few years).
Take a closer look at team member onboarding and initial training. Establish project specific standards that supplement general standards.
Pegasystems was keen on partnering with us.