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BusinessProcessManagementPlatforms pegasystems All Markets > Business Process Management Platforms

Pegasystems

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Pega 7 Platform

    Pegasystems does the job with extremely high volumes but don't forget best practices.

    Overall Comment

    Product is scalable but still requires attention to genral and product best practices such as continous benchmarking, performance tuning, etc. However, Pegasystems has been performing with extremely high volumes in the public sector. Train staff early and look at experienced resources for the initial phase of the implementation. Use the product out of the box, avoid custom tailoring -- you don't really need to but cultural preconceived notions hampers that thinking.

    What one piece of advice would you give other prospective customers?

    See lessons learned.

    What do you like most about the product or service?

    For clients wishing a non-technically oriented BPM that can scale to support high volumes, Pegasystems scores high. Pegasystems also deploys as a standard Java implementation that is recognizable by Dev Ops staff. Support for bothg Agile and Waterfall SDLC. Excellent integration of tools for a "single pane" experience compared to other alternatives.

    What do you dislike most about the product?

    Systems administration and monitoring could have been better but this has greatly improved over the past few years. Security Administration needs more updates.

    What one thing do you wish the vendor did differently?

    Improve standard training (which they have continuously improved over the past few years).

    If you could start over, what would your organization do differently?

    Take a closer look at team member onboarding and initial training. Establish project specific standards that supplement general standards.

    Service & support - overall comment

    Pegasystems was keen on partnering with us.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Interaction Management

(1)
4.0

High-Productivity App Authoring

(1)
5.0

Monitoring and Business Alignment

(1)
4.0

Rule and Decision Management

(1)
5.0

Analytics

(1)
4.0

Interoperability

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Technical assessment

Vendor Management

Vendor/Product Selection

Other...


Why did you purchase the software or service? Multiple responses allowed.

Drive innovation

Improve business process agility

Improve business process outcomes

Improve customer relations/service


What other vendors were considered?

Appian

IBM

Oracle


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Financial/organizational viability

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America