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BusinessProcessManagementPlatforms pmg-net-inc All Markets > Business Process Management Platforms

PMG.net, Inc.

4.8 out of 5.0 (5 ratings)

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We have aggregated ratings data on PMG.net, Inc. but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): PMG Digital Business Platform

    Implementation is easy, connectors are a big help when connecting to other applications

    Overall Comment

    PMG has always been responsive to our needs and always have a suggestion, method, or connector to help us with our process designs. Installation and upgrade of the application are quick and easy, one of the best applications I work with. Forms are a little limited in functionality.

    What one piece of advice would you give other prospective customers?

    Mastering the workflows and connectors will take a little time. Start with a few small projects to show the systems capabilities before jumping into any large or complicated projects.

    What do you like most about the product or service?

    Versatility and flexibility to accomplish any automated task. We can use PMG for a variety of tasks from VM provisioning, AD account controls, user provisioning in other applications, and automated ticket creation (inbound and outbound) in multiple ticketing systems.

    What do you dislike most about the product?

    Built informs functionality is limited.

    What one thing do you wish the vendor did differently?

    Handling of AD vs LDAP connectivity for user authentication. When adding multiple domains to expand the services availability we had no ability to mix AD and LDAP connections because of the way PMG handles each for authentication and permissions.

    If you could start over, what would your organization do differently?

    Perhaps start with a few smaller and easier workflow processes before taking on large projects like VM provisioning automation.

    Service & support - overall comment

    PMG support has always been responsive and has always had a solution for what we're trying to accomplish. Sometimes that solution is just a better way to accomplish the task in the application.


  • 4 out of 5.0, Reviewed

    Product(s): PMG Digital Business Platform

    Capable BPM and internal Service Catalog, needs additional 'pay for' functionality for MSP

    Overall Comment

    Responsive and friendly, knowledgeable

    What one piece of advice would you give other prospective customers?

    Understand where you need traditional BPM and where you need service catalog and how those needs relate to other business systems you have or are considering. There are many players in ITIL/back office automation and they have overlapping feature capabilities.

    What do you like most about the product or service?

    Very responsive to roadmap needs

    What do you dislike most about the product?

    Doesn't combine an ability to integrate a sales cycle with service catalog.

    Service & support - overall comment

    There have been a couple occasions where we've stumped support with issues we've seen


  • 5 out of 5.0, Reviewed

    Product(s): PMG Digital Business Platform

    PMG Rocks - People, Process & Technology.

    Overall Comment

    PMG's profession services were critical to the successful implementation of a shopping site for our 10,000 person field force. Our prior applications using their software were for our 6,000 person home office.

    What one piece of advice would you give other prospective customers?

    Leverage PMG's professional services. They know their product, how it has been used in many ways, offer great recommendations, and are great to work with.

    What do you like most about the product or service?

    Very configurable box, lots of functionality right out of the box, tremendous professional services

    What do you dislike most about the product?

    PMG can interface with many other systems/applications/tools/services, but not as straightforward as it should be.

    What one thing do you wish the vendor did differently?

    Have more "templates" to choose from for how to configure their very configurable user interface. It is almost too blank of a sheet of paper that you start with.

    If you could start over, what would your organization do differently?

    We should have come up with a more graphical and intuitive user design that could be used for our entire enterprise. The first PMG applications were too "old school" of a user interface and were designed just for home office use and not any field force use.

    Service & support - overall comment

    Professional services for our project has been great. Support for existing PMG applications has been very good. They seemingly know our technical environment better than we do!


  • 5 out of 5.0, Reviewed

    Product(s): PMG Digital Business Platform

    PMG is a partner not a vendor. They will help you use the tool to meet your needs. Easily.

    Overall Comment

    Outstanding relationship. We have the feel of being supported by a small company that can scale and understand the difficulties of a large company. They have an outstanding network of customers that can share experiences and successes and leverage that in the development of their product. They take feedback extremely well. We are able to work directly with the folks who are driving the product and even co-develop at times. Their support ranges from technical support to adoption support, to executive level support with ease.

    What one piece of advice would you give other prospective customers?

    Generate a list of the highest volume requests that you get first. Those should be the services that you optimize and then automate with the Service Catalog. Through attacking only three services that our service desk delivers in the first few months of implementation we were able to drive overall volume to our service desk down by more than 20%, which showed an immediate, quick, and tangible win with the product.

    What do you like most about the product or service?

    How easy it is for someone with limited technical skills to design a user experience and a service and implement it through the tool. You can get value very quickly and continuously build on that value.

    What do you dislike most about the product?

    I struggle with the connectors. We are in an environment where our developers can build connections through solid APIs and a lot of times that means we underutilize some of the Out of the Box functionality. I think PMG will advise anyone to only get a connector if you need it for a specific reason. Unfortunately, we purchased a few before we really needed them.

    What one thing do you wish the vendor did differently?

    I wish there was better documentation/Wikis available through the support site. (Thinking like how Amazon Web Services does it).

    If you could start over, what would your organization do differently?

    We scoped ourselves to focus on "Automated Services" only. Meaning a user comes in, requests a service, and gets it there. That scoping has created mental constraints in the organization that have limited the breadth of all the things we could do through the PMG Service Catalog. In hindsight, I wish we found a way to focus on Automated Services first without constraining our thinking so much.

    Service & support - overall comment

    Again, I think a robust Wiki like an Amazon Web Services has would be a huge addition to PMG offerings. At times the support documentation is lacking. But you can always get someone on a call to get more hands-on support.


  • 5 out of 5.0, Reviewed

    Product(s): PMG Digital Business Platform

    Challenging implementation fully supported by a top notch vendor/partner.

    Overall Comment

    The vendor bought into our objective and had shared ownership of the project. Their team was as focused on meeting our internal commitments as we were. They were flexible, accommodating, and willing to work through unexpected challenges. They treated us very fairly from a contractual standpoint.

    What one piece of advice would you give other prospective customers?

    View this product as a platform, not a single solution. With that mindset, build up internal competency with easier applications before tackling more challenging items.

    What do you like most about the product or service?

    The product is flexible, reliable and generally bug free. But, the highlight of the product is working with the vendor. Shared ownership, a deeply talented pool of employees, engaged leadership and a strong willingness/desire to actively partner for assured success.

    What do you dislike most about the product?

    Nothing comes to mind.

    What one thing do you wish the vendor did differently?

    We encountered challenges that led to a program slip. Perhaps earlier more direct feedback that the program changes may have been ill-advised.

    If you could start over, what would your organization do differently?

    We could have been more flexible with tailoring our up front requirements to best use the strengths of the product versus tweaking the product to fit our existing processes and practices. Any change requests during the development phase should have been focused on leveraging inherent abilities within the platform. I would also have looked at the tool as more of a platform and started the implementation with some easy "wins" of more straight-forward effort, whereas we decided to focus exclusivley on our most daunting and challenging process. Our team was fully reliant on the vendor at first, and it left us in a weak position moving forward. To ensure maximum flexibility, we should have immediately trained a few key individuals in the use and support of the product, and worked with the vendor to assure a seemless knowledge transfer process. We ultimately did take this path and it worked well, but we waited until too late in the process to be most effective.

    Product capabilities - overall comment

    EVerything we needed and then some...

    Service & support - overall comment

    Quality service and always with people who were reliable, well-trained and easy to deal with.

    Integration & Deployment - Overall comment

    Product includes some canned Connectors, and has the ability to interface to to other data sources.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.5

Ability to understand your organization's needs

(5)
4.6

Timely and complete response to product questions

(5)
5.0

Pricing and contract flexibility (pricing and terms)

(4)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.2

How long did your deployment take?

0 - 3 months (<3)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(5)
4.0

Quality and availability of end-user training

(4)
4.5

Ease of deployment

(5)
4.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.6

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(5)
4.8

Quality of technical support

(5)
4.8

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.4

Interaction Management

(5)
4.6

High-Productivity App Authoring

(3)
4.3

Monitoring and Business Alignment

(2)
4.5

Rule and Decision Management

(4)
4.5

Analytics

(4)
3.3

Interoperability

(4)
4.5

Intelligent Mobility

(3)
4.0

Process Discovery and Optimization

(4)
3.5

Context and Behavior History

(3)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Application Lead

Development/Integration

Functional Assessment

Implementation, Maintenance or other IT support

Vendor Management

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process outcomes

Improve customer relations/service

Cost management

Drive innovation

Improve business process agility

Improve compliance & risk management

Improve supplier or partner relationships

Reduce time to market


What other vendors were considered?

IBM

Oracle

PMG.net, Inc.

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Strong consulting partnership

Strong services expertise

Pre-existing relationships

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America