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Software AG

4.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on Software AG but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Apama Streaming Analytics, webMethods Integration Platform

    SofttwareAG webMethods - A Superior Platform with Superior Support

    Overall Comment

    Our overall experience has been very positive. SoftwareAG has been very helpful in helping get the platform installed and configured after the sale.

    What one piece of advice would you give other prospective customers?

    Invest in time up front to gain a full understanding of the product suite capabilities before contract negotiation. Be prepared to invest in training up front post purchase and commit the time to plan the installation. Commit to bring experienced 3rd party partners/consultants in for vetting designs and assisting with configuration and setup. Consider not only functional and technical requirements of the platform itself but consider how development on this platform will fit into the organizations' practices around SDLC, automated testing and continuous integration, as well as deployment strategies currently adhered to. The webMethods development and testing tools can fit into any type of environment but certain aspects are different from tradional Java or .NET methodologies utilizing JUnit, etc.

    What do you like most about the product or service?

    Our organization selected the webMethods platform in part because we had requirements that the platform work well with Microsoft solutions such as MSMQ and SQL Server. Other vendors reviewed in the selection process advertised products that worked in a Windows infrastructure yet when reviewed, had many issues or did not function according to advertised specs. SoftwareAG products to date have worked as advertised. Furthemore, the webMethods Suite had capabilities that met our requirments but more importantly, there are many capabilities of the platform we had not considered that we discovered offered many opportunities not considered and capabilities we had not thought of leveraging with what was initially viewed as simply another ESB.

    What do you dislike most about the product?

    Given our limited history, we have not seen any issue nor have we experienced any hidden problems or issues to date. The most confounding thing about SoftwareAG is that every capability is another product with another license. Also, the licensing is complex when it comes to licensing per core - they also consider the processor type and rating. This is complicated and confusing at best. However, given the level of pre-sales and post-sales support from SoftwareAG, these concerns are relatively minor.

    What one thing do you wish the vendor did differently?

    Given our organization has only had the webMethods Suite in house for 6 months, there has not been a lot of history to reflect on. The one issue that we would have is that until SoftwareAG is engaged in the sales process, it is very difficult to get access to the details of what all the components are and how they are inter-related until access to product documentation is granted.

    If you could start over, what would your organization do differently?

    We should have spent more time understanding what all the webMethods components and related products such as Trading Networks and Terracotta were capable of and how they could be leveraged.


  • 4 out of 5.0, Reviewed

    Product(s): webMethods Integration Platform

    Implementation was successful due to excellent support from the vendor.

    Overall Comment

    Software AG has been a great company to work with. Their software is robust and stable.

    What one piece of advice would you give other prospective customers?

    Engage good consultants to assist with the implementation/upgrade.

    What do you like most about the product or service?

    The capabilities of the Integration Server, adapters, Broker, and TN components

    What do you dislike most about the product?

    Active Transfer is still not production ready.

    What one thing do you wish the vendor did differently?

    Produced a better MFT solution.

    If you could start over, what would your organization do differently?

    Nothing


  • 4 out of 5.0, Reviewed

    Product(s): webMethods BPMS

    Needs a lot of support to get the best performance

    Overall Comment

    During implementation we found that we were testing the limits of the system in terms of product performance. The vendor was very committed to solving issues, but we wish we didn't have to be the first to find them as the project had a significant overrun

    What one piece of advice would you give other prospective customers?

    Stae the non-functional requirments clearly

    What one thing do you wish the vendor did differently?

    share product limitations so client did not have to discover them

    If you could start over, what would your organization do differently?

    have the vendor conduct and confirm performance berfore starting the project;


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.3

Ability to understand your organization's needs

(3)
4.7

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.0

How long did your deployment take?

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.3

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(3)
4.3

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.3

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?


Timeliness of vendor's response

(3)
4.0

Quality of technical support

(3)
4.3

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.7

Interaction Management

(2)
4.5

High-Productivity App Authoring

(2)
4.5

Monitoring and Business Alignment

(2)
5.0

Rule and Decision Management

(3)
4.7

Analytics

(2)
5.0

Interoperability

(2)
5.0

Intelligent Mobility

(1)
5.0

Process Discovery and Optimization

(2)
5.0

Context and Behavior History

(2)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Technical assessment

Executive Sponsor

Functional Assessment

System Administrator

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Reduce time to market

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve business process outcomes

Improve compliance & risk management

Improve supplier or partner relationships

Cost management

Drive revenue growth

Enhance decision making

Improve customer relations/service


What other vendors were considered?

OpenText

Software AG

TIBCO Software

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Breadth of services

Financial/organizational viability

Pre-existing relationships


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

North America

Latin America