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ContactCenterasaServiceNorthAmerica nuance All Markets > Contact Center as a Service, North America

Nuance

4.0 out of 5.0 (2 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Nuance Call Streeing, Other...

    Niche product for persons with visual impairments

    Overall Comment

    Compatibility issues with Microsoft platform changes

    What one piece of advice would you give other prospective customers?

    Be sure you understand your audience well (eg, how many persons with visual impairments would benefit from Nuance Drangon Software in our company?), order enough licenses and pre-script instances so that when requested they can download immediately and get to work and not on a one-off basis.

    What do you like most about the product or service?

    This is a great product for persons with visual impairment, it works, and ensures productivity is maximised for that individual.

    What do you dislike most about the product?

    Very comprehensive product, difficult to learn at first.

    What one thing do you wish the vendor did differently?

    Help us with market statistics to understand what the potential user base might be.

    If you could start over, what would your organization do differently?

    Purchase more licenses upfront to create larger available inventory


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Timely and complete response to product questions

(2)
4.0

Ability to understand your organization's needs

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
4.0
Section
1

Integration & Deployment

How long did your deployment take?

3 - 6 months (<6)


Ease of deployment

(2)
4.0

Ease of integration using standard APIs and tools

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0

Quality and availability of end-user training

(2)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Ease of Use

(1)
4.0

Customization

(2)
3.5
Section
1

Additional Context

Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Reduce time to market


What other vendors were considered?


What were the key factors that drove your decision to select this vendor over others?


In which region(s) did your deployment take place?

Europe, Middle East and Africa

North America