3.3 out of 5 (4 Ratings)

4 Verified Reviews

ShoreTel Enterprise Contact Center

IVR and call routing is good, but the reporting functionality needs work

The intitial implementation was timely and it was coordinated so that we had no down time in our contact center.

ShoreTel Enterprise Contact Center

Implemenation smooth but small problem linger

Implementation week was quick but some items were left undone, follow up with original ECC team was not existent we had to follow up the issue with Shoretel Support which was slow.

ShoreTel Enterprise Contact Center

Solid Product for smaller call centers, could use more robust reporting features

Worked Well: Deployment easy, operational task training was easy, gave us abiltity to have agents telecommute Not so well: Some limitations for managmenet of data. Requried admin privs to execute reports etc.

ShoreTel Sky Contact Center

Shortel UCaaS and CaaS Cloud Services - Not Worthy of Consideration

- Frequent outages. - Connect client poorly designed. - Not all features work as advertised including video and mobility - Required contact with the CEO to gain an appropriate level of support and service response