3.3 out of 5 (4 Ratings)
Apr 28, 2017
The intitial implementation was timely and it was coordinated so that we had no down time in our contact center.
Mar 22, 2017
Implementation week was quick but some items were left undone, follow up with original ECC team was not existent we had to follow up the issue with Shoretel Support which was slow.
Feb 24, 2017
Worked Well: Deployment easy, operational task training was easy, gave us abiltity to have agents telecommute Not so well: Some limitations for managmenet of data. Requried admin privs to execute reports etc.
Jan 17, 2017
- Frequent outages. - Connect client poorly designed. - Not all features work as advertised including video and mobility - Required contact with the CEO to gain an appropriate level of support and service response