3 out of 5 (2 Ratings)

2 Verified Reviews

ShoreTel Enterprise Contact Center

Solid Product for smaller call centers, could use more robust reporting features

Worked Well: Deployment easy, operational task training was easy, gave us abiltity to have agents telecommute Not so well: Some limitations for managmenet of data. Requried admin privs to execute reports etc.

ShoreTel Sky Contact Center

Shortel UCaaS and CaaS Cloud Services - Not Worthy of Consideration

- Frequent outages. - Connect client poorly designed. - Not all features work as advertised including video and mobility - Required contact with the CEO to gain an appropriate level of support and service response