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EnterpriseDataLossPrevention absolute-software All Markets > Enterprise Data Loss Prevention

Absolute Software

3.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on Absolute Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Absolute DDS

    Great tool, but test before deployment

    Overall Comment

    There were a couple of issues that were experienced that were not disclosed by the vendor. Certain firmware versions of Dell machines were susceptible to BSOD when the product was installed.

    If you could start over, what would your organization do differently?

    Test the software more completely before enterprise-wide depolyment


  • 4 out of 5.0, Reviewed

    Product(s): Absolute DDS

    Implementation was easy, but was not as cost effective as first thought.

    Overall Comment

    While this vendor was selected based on their stability in the market, they have changed their focus over the past year and added value in some areas and detracted in others. The contract was done through a 3rd party, would recommend working directly with the vendor in the future.

    What one piece of advice would you give other prospective customers?

    Clearly, define your objectives and work through the contract process meticulously.

    What do you like most about the product or service?

    Like that this product is persistent and is network neutral.

    What do you dislike most about the product?

    High cost.

    If you could start over, what would your organization do differently?

    Work directly wit the vendor for a moe cost effective contract. Would create a product owner and team as there is a lot of information and data that needs to be analysed to be turned into value.

    Service & support - overall comment

    Account managers have been very involved in the process however we have had some discrepancies in entitlements.


  • 3 out of 5.0, Reviewed

    Product(s): Absolute DDS

    They are shoring up customer relationship management now, a bit late.

    Overall Comment

    They are shoring up customer relationship management now, a bit late, but better than never. The actual vendor relationship was with the reseller. It was supposed to be implemented via our third party IT operations provider. Someone somehow missed connections and the product was not implemented to the fullest capacity, which is unfortunate. We became aware of the situation only recently, 3 years after the initial purchase. So the desktop reseller, 3rd party operations provider, Absolute, or a combination of parties dropped the ball. This looks like good software and much needed. It's too bad we paid for it for 3 years before we realized the value we already had procured.

    What one piece of advice would you give other prospective customers?

    with a highly distributed vendor ownership model (desktop reseller, software publisher, third party IT outsourced provider, inactive or uninformed enterprise architect et al) it is very easy to lose track of what you already have purchased. Don't just run out and buy more stuff, you may already have what you need.

    What do you like most about the product or service?

    Looks like a great product for managing desktop endpoints, software installations, and integration with SCCM configuration manager.

    What do you dislike most about the product?

    don't know enough yet to comment

    What one thing do you wish the vendor did differently?

    I wish Absolute had noticed the low functionality adoption sooner and brought it to our attention. that would have given us the opportunity to take advantage of the value they offer.

    If you could start over, what would your organization do differently?

    know why we acquired it, assign an owner to see to it that it is implemented to the fullest capacity - I guess we needed an internal "owner" or champion of this. Absolute only became aware of the low adoption when it became time to discuss renewals/refresh cycle.

    Service & support - overall comment

    I'm not in the support end so can't comment

    Integration & Deployment - Overall comment

    I think I addressed this earlier; would have been nice if someone had noticed we didn't really deploy much functionality.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(3)
3.3

Timely and complete response to product questions

(3)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.5

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

I'm unsure


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0

DLP Endpoint

(1)
3.0

DLP Discovery

(1)
3.0

DLP Advanced Detection

(1)
3.0

DLP Management System

(1)
3.0

Ease of Deployment

(1)
3.0

Configuration Flexibility

(1)
4.0

Internalization Support

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

System Administrator

Vendor Management

Data Steward

Implementation, Maintenance or other IT support


Why did you purchase the software or service? Multiple responses allowed.

Improve business process outcomes

Improve compliance & risk management

Other...


What other vendors were considered?

Absolute Software

Intel Security (McAfee)

Symantec

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America