4 out of 5.0, Reviewed Oct 24, 2016
There were a couple of issues that were experienced that were not disclosed by the vendor. Certain firmware versions of Dell machines were susceptible to BSOD when the product was installed.
Test the software more completely before enterprise-wide depolyment
4 out of 5.0, Reviewed Sep 20, 2016
While this vendor was selected based on their stability in the market, they have changed their focus over the past year and added value in some areas and detracted in others. The contract was done through a 3rd party, would recommend working directly with the vendor in the future.
Clearly, define your objectives and work through the contract process meticulously.
Like that this product is persistent and is network neutral.
Work directly wit the vendor for a moe cost effective contract. Would create a product owner and team as there is a lot of information and data that needs to be analysed to be turned into value.
Account managers have been very involved in the process however we have had some discrepancies in entitlements.
3 out of 5.0, Reviewed Sep 20, 2016
They are shoring up customer relationship management now, a bit late, but better than never. The actual vendor relationship was with the reseller. It was supposed to be implemented via our third party IT operations provider. Someone somehow missed connections and the product was not implemented to the fullest capacity, which is unfortunate. We became aware of the situation only recently, 3 years after the initial purchase. So the desktop reseller, 3rd party operations provider, Absolute, or a combination of parties dropped the ball. This looks like good software and much needed. It's too bad we paid for it for 3 years before we realized the value we already had procured.
with a highly distributed vendor ownership model (desktop reseller, software publisher, third party IT outsourced provider, inactive or uninformed enterprise architect et al) it is very easy to lose track of what you already have purchased. Don't just run out and buy more stuff, you may already have what you need.
Looks like a great product for managing desktop endpoints, software installations, and integration with SCCM configuration manager.
don't know enough yet to comment
I wish Absolute had noticed the low functionality adoption sooner and brought it to our attention. that would have given us the opportunity to take advantage of the value they offer.
know why we acquired it, assign an owner to see to it that it is implemented to the fullest capacity - I guess we needed an internal "owner" or champion of this. Absolute only became aware of the low adoption when it became time to discuss renewals/refresh cycle.
I'm not in the support end so can't comment
I think I addressed this earlier; would have been nice if someone had noticed we didn't really deploy much functionality.