4 out of 5 (6 Ratings)
Apr 26, 2017
Implementation experience was thorough and timely. Vendor resources were available and committed. Post implementation experience has been less fruitful. Vendor lost interest, based on the decrease in available resources, and had to be prodded a few times. Some technical issues (currently a new endpoint agent is needed but not quite available), but overall the system works well.
Dec 14, 2016
Every experience we have had with this vendor has been a positive one, from initial purchase to deployment. They were available for every step of the inital deployment phase to help with all questions we had, and worked closely with us to develop custom code to assist our Cloud DLP implementation. Everytime we come to them with a question they seem genuinely concerned with how to best solve it that will most benefit our organization.
Dec 12, 2016
DigitalGuardian is by definition a powerful and complex kernel-level application with a complex database, so maintenance and support issues are to be expected. Resolving them requires working closely with the vendor and internal staff in order to reproduce issues, especially intermittent ones. The vendor has increased staffing in important areas such as Quality Assurance, which should allow them to be more proactive in preventing issues, but internal customer resources are also required for both infrastructure and rule support. The DigitalGuardian product has allowed us to implement numerous controls for data egress and other user activities. It has provided extensive support for our internal forensics program, helping to reduce risk to the organization. One of the challenges we face is growing complexity of controls and the implemention of new functionality and/or platforms over time, with an increasing need for regression testing. The vendor also needs to balance their resources to not only continue adding new functionality, modules, and platforms, but to also continue to improve the existing functionality, usability, and ease of support of the base product. I highly recommend this product for DLP purposes, with the caveat that small shops should consider a Managed Service Provider offering, while larger organizations requiring more customized controls should be aware of the need for ongoing maintenance and support. This is by no means a "set it and forget it" application.
Dec 9, 2016
The endpoint agent is light weight and acheives the purpose of data identification. The performance and anaytics engine has a lot of room for improvement. The adminsitrative console UI is still in 90s and can be improved.
Dec 7, 2016
Their Professional Services was there ever step of the way guiding us through the whole process. We have done multiple upgrades over the life cycle of this product and it has gotten easier each time we had to do it.
Nov 29, 2016
DG Implementation has worked very closesly with us on a weekly basis from purchasing all the way to post-implementation. We are two quarters strong in weekly meetings, and we find this approach to be very helpful when rolling out a deeply imbeded endpoint technology. We had some mis-steps in understanding the versions and what endpoints would be covered. For example, while advertising that Windows 10 was supported, it was not specificed that anniversary edition was covered in the deployment release we were reveiwing. We did not find out this information until post-deployment, so this cost us additional time internally to remedy. Overall, if you can accurately describe your endpoints and what files are considered by the firm to be secured, their implementation team works their magic and tells you all policies are ready to test. This portion was easy to confirm, and as the MSP, we felt empowered to also use the console alongside the DG team. We have run into a few product issues related to our deployment, mostly surrounding the blocking of USB and Operating system versions and third party devices. If your firm likes to upgrade Mac OS when it comes out, expect the DG Agent to not work in the latest version. Also, be sure to have a deployment strategy that is scalable and takes the sensitivity the agent has with operating system updates. You will need to revoke admin rights from your user population on all endpoints and minimze risks like this beforehand. In addition, we are using USB blocking which can interfere with non-data holding USB devices, such as Clickshare, which is currently under investigation. The product itself is deeply embedded and you will need to have a strong test plan of your envrionment's scenarios.