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EnterpriseDataLossPrevention forcepoint All Markets > Enterprise Data Loss Prevention

Forcepoint

4.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on Forcepoint but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): TRITON AP-DATA,TRITON AP-ENDPOINT

    Enterprise DLP needs to be complemented by other DLP capabilities (Integrated DLP, CASB).

    Overall Comment

    Professional Services through a third-party (ESPO).

    What one piece of advice would you give other prospective customers?

    Mature Enterprise Data Classification policies and governance before launching technology introduction.

    What do you like most about the product or service?

    Integrates well with the other Forcepoint Suite of products

    What do you dislike most about the product?

    Email DLP for Exchange Online requires traffic to be redirected to on-premises appliance. An integrated DLP for this solution may be better suited to avoid an additional "hop"

    What one thing do you wish the vendor did differently?

    Better integration with CASB and O365 services (cloud)

    If you could start over, what would your organization do differently?

    Approach DLP more strategically (Integrated DLP, CASB, Rights Management, etc.)

    Service & support - overall comment

    Recommend understanding procured services to maximize usage. Vendor didn't proactively partner with organization to ensure we were utilizing all services already procured.


  • 4 out of 5.0, Reviewed

    Product(s): TRITON AP-DATA,TRITON AP-ENDPOINT

    Implementation was medium difficulty. Choose your implementer carefully.

    Overall Comment

    Great product. As I expect with all vendors in this space, there are challenges interfacing the end user with the appliance. the "man in the middle" approach to decyrpting traffic can be challenging.

    What one piece of advice would you give other prospective customers?

    NA

    What do you like most about the product or service?

    good product. New releases will see new features. I look forward to more visibility into cloud services, etc.

    What do you dislike most about the product?

    the gui is sometimes clunky.

    What one thing do you wish the vendor did differently?

    proided more in depth implementation examples.

    If you could start over, what would your organization do differently?

    pick a diferent implementation provider

    Service & support - overall comment

    Support can be slow at times. I assume this can be attributed to the company turnover and M&A activity of late.

    Integration & Deployment - Overall comment

    Integration was good after the implementor identify their problems during install.


  • 4 out of 5.0, Reviewed

    Product(s): TRITON AP-DATA,TRITON AP-ENDPOINT

    ForcePoint Satisfied Customer.

    Overall Comment

    Overall I found, and continue to find, ForcePoint to be a good partner. There are some product enhancements that we have asked for and have yet to see, but during setup and implementation we found them to be very responsive and willing to put forth the extra effort. The product does require a bit of a learning curve.

    What one piece of advice would you give other prospective customers?

    Be patient with DLP. Getting infrastructure setup is the easy part. Routing traffic is the easy part. Defining and customizing your DLP ruleset will be the most challenging. This is true with all DLP solutions, not just ForcePoint. Make sure you communicate with your user base as well.

    What do you like most about the product or service?

    The OOB rulesets meet most of our needs.

    What do you dislike most about the product?

    The endpoint popup message is not very customizable. We would like to brand it and put some custom wording on it, as well as taylor it to the type of DLP incident the user is doing/experiencing. That functionality is not obvious today, we have a feature request in for it. Also, the product does not appear to support 'always on' SQL instances, also, a feature request.

    What one thing do you wish the vendor did differently?

    There are some custom scripts that you cannot modify in the DLP policy and ruleset. This creates complications when building rulesets because you cannot simply add a trigger to an existing rule, you have to create a customer rule. Most of the time it's not a big deal, but there are instances where creating a custom rule is a bit heavy. The functionality to import/discover your data is a bit lacking. We ahve feature requests in for both of these items.

    If you could start over, what would your organization do differently?

    Been more opened minded. We had a previous relationship with Websense, and that biased our experience a bit. But after going through product review we determined that maintaining our relationship with them was the best course of action for our corporation.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(3)
3.7

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(2)
3.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.7

Did you purchase a support package from vendor?

Yes


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(3)
4.3

Quality of technical support

(3)
3.3

Quality of peer user community

(2)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0

DLP Endpoint

(3)
4.0

DLP Discovery

(3)
3.7

DLP Network

(3)
4.0

DLP Advanced Detection

(2)
3.5

DLP Management System

(3)
3.7

DLP Vendor Integrations

(2)
3.5

Ease of Deployment

(3)
3.7

Configuration Flexibility

(3)
3.7

Internalization Support

(2)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Development/Integration

End User Support Manager

Implementation, Maintenance or other IT support

System Administrator

Technical assessment

Vendor Management


Why did you purchase the software or service?

Improve compliance and risk management

Improve compliance & risk management


What other vendors were considered? Multiple responses allowed.

Symantec

Digital Guardian

Intel Security (McAfee)


What were the key factors that drove your decision?

Pre-existing relationships

Overall cost

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America