5 out of 5.0, Reviewed Jul 24, 2016
The product is very easy to use and is widely used in our business, it provides instant reporting and timely analysis which was missing in the business.
Plan thoroughly the way you want to roll out to the business, ensuring that there are super users across the business who can create reporting.
It provides instant results, it's fast and reliable.
Nothing comes to mind.
Provide regular updates to standard templates.
Adopt a more structured way of allocating licences and creating reporting.
4 out of 5.0, Reviewed Jul 19, 2016
Implementation and training was very straight forward and easy. We had some performance (speed) issues which their technical team quickly worked out. It has been a great tool for our company.
If you have someone who is savvy with report writing, get the Designer license. It allows you to create your own table joins and report off of them.
Customer service is awesome.
The startup process is slow.
The startup steps could be improved.
If we were purchasing it today I would go with the cloud solution. Right now we are dependent on our IT to perform upgrades and they are behind.