3 out of 5.0, Reviewed Sep 8, 2016
The product itself has great functionality and overall is easy to use. The vendor support is not very responsive or helpful. Implementation time was longer that I would have expected.
Picking the right implementation partner is critical to success
Easy to use and requires little training
The support and response time from the vendor
First implementation partner was not competent and we had to switch. I wish we could get better info on who are the most experienced partners
I think I would still go down the same path
Support is lacking and vendor response time is poor
4 out of 5.0, Reviewed Aug 25, 2016
SAP support was expensive and without a lot of deep experience, so we worked primarily with 3rd Party support
Don't customize too much
Partner more closely with SAP
Didn't use much SAP support
3 out of 5.0, Reviewed May 3, 2016
We're deploying BPC 10.x on an Azure environment using Windows. The solution meets the business needs, but there seem to be frequent updates and issues with the Excel reporting plugins, and our vendor partners report the 32 bit versions are more stable, lagging behind our desktop environments (we're now running Excel on RDS where we're supporting 32 bit Excel). Overall it's a workmanlike product and the business likes the reporting environment in Excel more than other SAP reporting technologies (like Business Objects webi).
The reporting plugins have undergone frequent patches, stay current on support packs.
Strong interoperability with Excel and SAP BW.
Long term I've heard the vendor is moving away from this platform (Windows and SQL), so we'll probably be back to market after 5 years.
Our BW environment is not cutting edge, so it's made sense to run BPC on the Microsoft environment. However, there was a big learning curve on Azure with our infrastructure group; it would have been more conservative to install on a traditional private cloud.
We're moving away from SAP maintenance so this factor is becoming N/A.
We worked with a long term SAP BPC integrator and have been guided towards best practices, performance improvements, and maximizing the investment.