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3.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): SAP Business Planning and Consolidation (SAP BPC)

    Implementation long but successful, vendor product support is lacking

    Overall Comment

    The product itself has great functionality and overall is easy to use. The vendor support is not very responsive or helpful. Implementation time was longer that I would have expected.

    What one piece of advice would you give other prospective customers?

    Picking the right implementation partner is critical to success

    What do you like most about the product or service?

    Easy to use and requires little training

    What do you dislike most about the product?

    The support and response time from the vendor

    What one thing do you wish the vendor did differently?

    First implementation partner was not competent and we had to switch. I wish we could get better info on who are the most experienced partners

    If you could start over, what would your organization do differently?

    I think I would still go down the same path

    Service & support - overall comment

    Support is lacking and vendor response time is poor


  • 4 out of 5.0, Reviewed

    Product(s): SAP Business Planning and Consolidation (SAP BPC)

    Preferred 3rd Party support for BPC

    Overall Comment

    SAP support was expensive and without a lot of deep experience, so we worked primarily with 3rd Party support

    What one piece of advice would you give other prospective customers?

    Don't customize too much

    If you could start over, what would your organization do differently?

    Partner more closely with SAP

    Service & support - overall comment

    Didn't use much SAP support


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(2)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.5

How long did your deployment take?

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(2)
2.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
2.0

Did you purchase a support package from vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
2.0

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Financial Close & Reporting

(2)
4.0

Management reporting, costing and forecasting

(2)
4.0

Disclosure Management

(1)
3.0

Reconciliations / Close management

(1)
4.0

Intercompany transactions management

(2)
2.5
1 2 3 4 5
Section
1

Additional Context

Why did you purchase the software or service?

Improve business process agility

Create internal/operational efficiencies

Enhance decision making


What other vendors were considered? Multiple responses allowed.

SAP

BlackLine

Oracle


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Financial/organizational viability

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

Latin America

North America