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3.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): SAP Business Planning and Consolidation (SAP BPC)

    Implementation long but successful, vendor product support is lacking

    Overall Comment

    The product itself has great functionality and overall is easy to use. The vendor support is not very responsive or helpful. Implementation time was longer that I would have expected.

    What one piece of advice would you give other prospective customers?

    Picking the right implementation partner is critical to success

    What do you like most about the product or service?

    Easy to use and requires little training

    What do you dislike most about the product?

    The support and response time from the vendor

    What one thing do you wish the vendor did differently?

    First implementation partner was not competent and we had to switch. I wish we could get better info on who are the most experienced partners

    If you could start over, what would your organization do differently?

    I think I would still go down the same path

    Service & support - overall comment

    Support is lacking and vendor response time is poor


  • 4 out of 5.0, Reviewed

    Product(s): SAP Business Planning and Consolidation (SAP BPC)

    Preferred 3rd Party support for BPC

    Overall Comment

    SAP support was expensive and without a lot of deep experience, so we worked primarily with 3rd Party support

    What one piece of advice would you give other prospective customers?

    Don't customize too much

    If you could start over, what would your organization do differently?

    Partner more closely with SAP

    Service & support - overall comment

    Didn't use much SAP support


  • 3 out of 5.0, Reviewed

    Product(s): SAP Business Planning and Consolidation (BPC)

    SAP BPC running on Microsoft Azure

    Overall Comment

    We're deploying BPC 10.x on an Azure environment using Windows. The solution meets the business needs, but there seem to be frequent updates and issues with the Excel reporting plugins, and our vendor partners report the 32 bit versions are more stable, lagging behind our desktop environments (we're now running Excel on RDS where we're supporting 32 bit Excel). Overall it's a workmanlike product and the business likes the reporting environment in Excel more than other SAP reporting technologies (like Business Objects webi).

    What one piece of advice would you give other prospective customers?

    The reporting plugins have undergone frequent patches, stay current on support packs.

    What do you like most about the product or service?

    Strong interoperability with Excel and SAP BW.

    What do you dislike most about the product?

    Stability.

    What one thing do you wish the vendor did differently?

    Long term I've heard the vendor is moving away from this platform (Windows and SQL), so we'll probably be back to market after 5 years.

    If you could start over, what would your organization do differently?

    Our BW environment is not cutting edge, so it's made sense to run BPC on the Microsoft environment. However, there was a big learning curve on Azure with our infrastructure group; it would have been more conservative to install on a traditional private cloud.

    Service & support - overall comment

    We're moving away from SAP maintenance so this factor is becoming N/A.

    Integration & Deployment - Overall comment

    We worked with a long term SAP BPC integrator and have been guided towards best practices, performance improvements, and maximizing the investment.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(3)
3.3

Timely and complete response to product questions

(3)
3.3

Pricing and contract flexibility (pricing and terms)

(3)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.7

How long did your deployment take?

6 - 9 months (<9)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(3)
2.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
2.5

Did you purchase a support package from the vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
2.0

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0

Financial Close & Reporting

(2)
4.0

Management reporting, costing and forecasting

(2)
4.0

Disclosure Management

(1)
3.0

Reconciliations / Close management

(1)
4.0

Intercompany transactions management

(2)
2.5
1 2 3 4 5
Section
1

Additional Context

Why did you purchase the software or service? Multiple responses allowed.

Improve business process agility

Create internal/operational efficiencies

Enhance decision making


What other vendors were considered?

SAP

BlackLine

Oracle


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product functionality and performance

Financial/organizational viability

Product roadmap and future vision


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America