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Dell (RSA)

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): RSA Archer GRC Platform

    Implementation was challenging, but we were able to meet our goals.

    Overall Comment

    Although the product is configurable and we tried to take out of the box solutions, we still have some challenges with implementation. The sales team did transition the knowledge of our requirements to the implementation team. The implementation did know have knowledge of many things of one that included if we had product demos. Archer does not do a good job of scoping the work to be done and aligning the customer expectation/requirements. In the end, it worked out, but not without some discussion. Where we had great success is that we had existing process and example of work that needed to be migrated from SharePoint or spreadsheets. We are now issuing an RFP for the second phase in 2017. Archer is getting out of the implementation business and we have found 3 TPP that can perform the work. Advanced Report generation and chart creation are challenging as there are some limitations which result in extracting to CSV/Excel.

    What one piece of advice would you give other prospective customers?

    Make sure to have a documented process which will facilitate a better implementation, less cost, and a win/win for everyone involved. Allow time for dashboard and reporting. There are limitation and difference in how Archer generates a report based on how the data is stored. When you hear the term multi-dimension data, back up and understand how it relates to reporting and dashboards.

    What do you like most about the product or service?

    Integrated risk management. The vendor, risk, SOX, findings, operational, and other are all integrated. This allows one to view risk at a high level and then drill down,

    What do you dislike most about the product?

    The portal can be slow at times. The still use Silverlight and are slow to change to the newer technology. too many clicks to get thru the system And there is no back-out of data if loaded incorrectly. that is a must. It's real time so you have to be careful when things interrelate with other modules.

    What one thing do you wish the vendor did differently?

    not complain that something was not in scope - dispense with you can only build out 3 things, when in fact, you used out of the box functionality and just had to be turned on and minimum configuration.

    If you could start over, what would your organization do differently?

    force the Sales and Integration team to work together to ensure that we had a knowledge transfer better understand how Archer built their SOW. Reduce the amount of hours (approximately 25%) for Project Management that was not robust or accurate in performing the role.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Vendor Assessment

(1)
5.0

Control assessment and monitoring

(1)
5.0

Vendor profile and contract management

(1)
5.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America