3.9 out of 5 (10 Ratings)
Apr 18, 2017
no major issues
Apr 11, 2017
Professional Services assistance was not consistent from Appication to Appication
Apr 11, 2017
Worked well - knowledgable pro services resources. Not so well - the billing of said services was inconsistently accurate. Overall happy with the prodcut and what we can achieve with it.
Apr 6, 2017
implementation of software was done with only minor issues, the actual configuration to customize for the company is more heavy than anticipated. Very similar to an ERP system like SAP. Need resources to support
Feb 17, 2017
It had a lot of great features to enhance the program.
Jan 30, 2017
Dell was easy to work with and flexible in creating a use-case based model and pricing for our function. It allowed us to optimize the functionality needed for our application without paying for a more significant (but unneeded) set of capabilities.
Jan 25, 2017
Many add on modules currently supports Application Life Cycle, Exception to Technical Standards, Vendor Management, Compliance/legal, SOX, FFIEC, Control Testing/Control Procedures etc.
Jan 19, 2017
The implementation went smoothly. Additional reviews/records are easy to roll out.
Dec 13, 2016
Its not an ideal solution for vendor risk assessment. Lacks reporting and matrix capabilities. It does integrate with other GRC tools and over all Info Sec work intake so we have to use it. Cannot import questionnaire from Excel or any other office tool. Exporting is also very limited.
Sep 21, 2016
Although the product is configurable and we tried to take out of the box solutions, we still have some challenges with implementation. The sales team did transition the knowledge of our requirements to the implementation team. The implementation did know have knowledge of many things of one that included if we had product demos. Archer does not do a good job of scoping the work to be done and aligning the customer expectation/requirements. In the end, it worked out, but not without some discussion. Where we had great success is that we had existing process and example of work that needed to be migrated from SharePoint or spreadsheets. We are now issuing an RFP for the second phase in 2017. Archer is getting out of the implementation business and we have found 3 TPP that can perform the work. Advanced Report generation and chart creation are challenging as there are some limitations which result in extracting to CSV/Excel.