3 out of 5.0, Reviewed Sep 21, 2016
Although the product is configurable and we tried to take out of the box solutions, we still have some challenges with implementation. The sales team did transition the knowledge of our requirements to the implementation team. The implementation did know have knowledge of many things of one that included if we had product demos. Archer does not do a good job of scoping the work to be done and aligning the customer expectation/requirements. In the end, it worked out, but not without some discussion. Where we had great success is that we had existing process and example of work that needed to be migrated from SharePoint or spreadsheets. We are now issuing an RFP for the second phase in 2017. Archer is getting out of the implementation business and we have found 3 TPP that can perform the work. Advanced Report generation and chart creation are challenging as there are some limitations which result in extracting to CSV/Excel.
Make sure to have a documented process which will facilitate a better implementation, less cost, and a win/win for everyone involved. Allow time for dashboard and reporting. There are limitation and difference in how Archer generates a report based on how the data is stored. When you hear the term multi-dimension data, back up and understand how it relates to reporting and dashboards.
Integrated risk management. The vendor, risk, SOX, findings, operational, and other are all integrated. This allows one to view risk at a high level and then drill down,
The portal can be slow at times. The still use Silverlight and are slow to change to the newer technology. too many clicks to get thru the system And there is no back-out of data if loaded incorrectly. that is a must. It's real time so you have to be careful when things interrelate with other modules.
not complain that something was not in scope - dispense with you can only build out 3 things, when in fact, you used out of the box functionality and just had to be turned on and minimum configuration.
force the Sales and Integration team to work together to ensure that we had a knowledge transfer better understand how Archer built their SOW. Reduce the amount of hours (approximately 25%) for Project Management that was not robust or accurate in performing the role.