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IT-vendor-risk-management sap All Markets > IT Vendor Risk Management

SAP

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): GRC Solutions

    Implementation went well, design and reporting are robust. Challenge was business engagement.

    Overall Comment

    RAR was well designed and implemented, other suites proved difficult to sell back to business partners as well ROI to them.

    What one piece of advice would you give other prospective customers?

    Understand and define your company's scope and needs - prior to pursuing all components.

    What do you like most about the product or service?

    Ease of use, data delivered and productive analysis/results.

    What do you dislike most about the product?

    Some delivered flexibility of reporting and mass reviews are limited to a degree.

    What one thing do you wish the vendor did differently?

    Nothing really, our defined deliverable was met.

    If you could start over, what would your organization do differently?

    Purchase full suite and related components.

    Integration & Deployment - Overall comment

    Timelines and deliverables were met.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Vendor Assessment

(1)
3.0

Control assessment and monitoring

(1)
5.0

Vendor profile and contract management

(1)
3.0

Remediation management

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America