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4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on AT&T but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): DDoS Defense

    Implementation was riddled with mistakes

    Overall Comment

    Had a rough start due to a mistake by the vendor. Since then the system has stabilized has been able to identify several bad actors.

    What one piece of advice would you give other prospective customers?

    Test thoroughly

    What do you like most about the product or service?

    Added layer of security and monitoring

    What do you dislike most about the product?

    The rough start

    What one thing do you wish the vendor did differently?

    Test thoroughly

    If you could start over, what would your organization do differently?

    More testing before going live in production.


  • 4 out of 5.0, Reviewed

    Product(s): AT&T Network-Based Firewall

    Smooth implementation with no unexpected suprises

    Overall Comment

    Leveraged existing AT&T relationships with account management team. Overall experience and implementation met or exceeded expectations.

    What one piece of advice would you give other prospective customers?

    Ask and learn about the reporting capability. Reports are one piece of the project we experienced issues with and understood how to use the least. Also be sure to test and confirm bandwidth speeds match initial order and expectations.

    What do you like most about the product or service?

    The ease of implentation (non disruptice), and the cost was very competative.

    What do you dislike most about the product?

    The difficulty of the reporting tools.

    What one thing do you wish the vendor did differently?

    Offer more comprehensive training for the product and reporting.

    If you could start over, what would your organization do differently?

    Inquire more about training and useability for the product.

    Service & support - overall comment

    We experienced issues with the implemetnation of our bandwidth speeds. Speeds that were ordered were not matching real world speeds. Issue took several weeks to resolve.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did the implementation take?


Section
1

Service & Support

Overall rating of service and support

(2)
3.0

Did you purchase a support package from the vendor?

No


Was the support package worth it?


Quality of technical support

(2)
3.5

Quality of peer user community

(2)
3.5

Quality and availability of end-user training

(1)
2.0

Timeliness of vendor's response

(2)
3.5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Customization

(2)
3.5

Ease of Use

(2)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America


What was the nature of your involvement? Multiple responses allowed.

Business Analyst

Vendor Management

Vendor/Product Selection


What were the 3 most important factors in your organization’s decision to outsource the monitoring and management of security technology?


What were the 3 most important reasons for selecting your MSS vendor? Please select up to three reasons from the list below


Why did you purchase the service?


What other vendors were considered?

Optiv Security

Other...


What were the key factors that drove your decision to select this vendor over others?


How satisfied is your organization with the value the product provides for the money spent?

(2)
4.0
1 2 3 4 5