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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Cyber Network Security Services

    CSC / ETS Security Services

    Overall Comment

    Been partering with CSC MSS for a few years. Overall excllent experience and commitment to customer relationship and satisfaction.

    Service & support - overall comment

    Security is an ever changing game. Need to work on getting even stronger support lines into existing ETS Infrastructure.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did the implementation take?


Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

I'm unsure


Quality of technical support

(1)
3.0

Quality of peer user community

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Timeliness of vendor's response

(1)
3.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Customization

(1)
4.0

Ease of Use

(1)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place?

North America


What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor


What were the 3 most important factors in your organization’s decision to outsource the monitoring and management of security technology?


What were the 3 most important reasons for selecting your MSS vendor? Please select up to three reasons from the list below


Why did you purchase the service?


What other vendors were considered?

Accenture

AT&T


What were the key factors that drove your decision to select this vendor over others?


How satisfied is your organization with the value the product provides for the money spent?

(1)
3.0
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