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ManagedSecurityServicesWorldwide hp-enterprise-services All Markets > Managed Security Services, Worldwide

HP Enterprise Services

2.0 out of 5.0 (1 ratings)

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  • 2 out of 5.0, Reviewed

    Product(s): HPE Managed Security Services, Other...

    Understand what you are procuring now vs. future

    Overall Comment

    Make sure you understand that with this provider, rigitity is expected and ability to respond is lacking. Considering the amount of spin off's the company is undertaking

    Service & support - overall comment

    Service Centers are still falling into yellow status as expected outcomes are not being met.


Ratings Overview

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Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
2.0
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
2.0

How long did the implementation take?


Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

I'm unsure


Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Timeliness of vendor's response

(1)
3.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

Latin America

North America


What was the nature of your involvement? Multiple responses allowed.

Vendor Management

Vendor/Product Selection

Other...


What were the 3 most important factors in your organization’s decision to outsource the monitoring and management of security technology?


What were the 3 most important reasons for selecting your MSS vendor? Please select up to three reasons from the list below


Why did you purchase the service?


What other vendors were considered?

HP Enterprise Services


What were the key factors that drove your decision to select this vendor over others?


How satisfied is your organization with the value the product provides for the money spent?

(1)
2.0
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