3.4 out of 5 (5 Ratings)
Oct 27, 2016
Very good people engagement, strong understanding of underlying product, challenges with CEO-level executives and service committments made that are untenable. Executives work hard to meet CEO-level commitments and placed value on our relationship. Account management very focused on the client.
Oct 26, 2016
Difficulty in replacing/upgrading EOL equipment, cut over to vendor supplied products from legacy to next gen.
Oct 19, 2016
The transition to outsourcing was very well planned and anaged, however some challenges remain due to distributed matrix of services provided and intercomunications.
Oct 18, 2016
Coming into the role as a Service Owner, I had to rely on the vendor's cyber security monitoring expertise to make the service a success. In some instances, they have proven that they have resources with good technical capability; but in other instances - those that are more "management reporting" or "executive stakeholder management" focused - the vendor lacked the capability to demonstrate and fulfil the transparency needs to assure us that we have everything under control. Essentially - whilst they seem to be performing all the right things with the right people and skillsets, they do this without necessarily "marketing" and "reporting" that. This leads to a gap / concern on whether or not the service is truly providing us the value that we expected.
Oct 17, 2016
Make sure you understand that with this provider, rigitity is expected and ability to respond is lacking. Considering the amount of spin off's the company is undertaking