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ManagedSecurityServicesWorldwide optiv-security All Markets > Managed Security Services, Worldwide

Optiv Security

3.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on Optiv Security but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): Optiv Managed Security Services

    Services gap

    Overall Comment

    Did not receive services we anticipated. Services received had marginal value.

    What one thing do you wish the vendor did differently?

    Focus during their merger should have been adding customer value. Engage the SIEM vendor to develop meaningful high value rather than customer having to go around them.

    If you could start over, what would your organization do differently?

    Engage directly with SIEM vendor and carefully determine MSSP scope, value tied to SLA.


  • 2 out of 5.0, Reviewed

    Product(s): Optiv Managed Security Services

    Optiv needs to get their internal integration together quickly!!

    Overall Comment

    The tool itself is good. However, we had many challenges with the different levels of their staffing model. While the sales person was extremely helpful, the frustratiion given where Optiv currently sits with its acquisition makes the service levels very difficult to manage. They also dont talk to each other and we have ahd to provide data multiple times and create similar tickets routinely. In addition, we were supposedly live for a month but for someone reason they werent collecting log or connected to us properly. Only when I asked after 3 weeks why no logs did they figure it out.

    What one piece of advice would you give other prospective customers?

    Wait if considering optiv......at some point they will probably get it together but they arent there yet

    What do you like most about the product or service?

    sales guy is empathetic to problems.....but cant make changes in his position

    What do you dislike most about the product?

    their ticketing systmem

    What one thing do you wish the vendor did differently?

    proactive and use other customers data/requirement as a starting point for low maturity or new to market orgs like ours....we had to ask for so many things...you would think they had similar requests that could have been uickly adopted

    If you could start over, what would your organization do differently?

    probably go a different route with a vendor not in middle of a large acquisition. Their roadmap and strategy for new customers was obvilyusly not developed properly.


  • 5 out of 5.0, Reviewed

    Product(s): Other...

    A security partner with a strategic focus.

    Overall Comment

    Excellent Support and vision. The company values the role of a long term strategic partnership rather than going after just the next sale

    What one piece of advice would you give other prospective customers?

    Plan ahead and avoid single product vendors

    What do you like most about the product or service?

    The Support is oustanding

    What one thing do you wish the vendor did differently?

    Engage with the technical staff at a deeper level

    If you could start over, what would your organization do differently?

    partner with an organization like Optiv in the development of your strategic plan forcybersecurity.

    Service & support - overall comment

    Solid post go live support


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.0
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.3

How long did the implementation take?


Section
1

Service & Support

Overall rating of service and support

(3)
3.0

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?


Quality of technical support

(3)
3.0

Quality of peer user community

(2)
3.5

Quality and availability of end-user training

(3)
2.7

Timeliness of vendor's response

(3)
3.7
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
3.3

Customization

(3)
2.3

Ease of Use

(3)
2.7
Section
1

Additional Context

In which region(s) did your deployment take place?

North America


What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Functional Assessment

Technical assessment

Vendor Management


What were the 3 most important factors in your organization’s decision to outsource the monitoring and management of security technology?


What were the 3 most important reasons for selecting your MSS vendor? Please select up to three reasons from the list below


Why did you purchase the service?


What other vendors were considered?

SecureWorks

AT&T

IBM

Optiv Security

Symantec

Trustwave

Verizon

Other...


What were the key factors that drove your decision to select this vendor over others?


How satisfied is your organization with the value the product provides for the money spent?

(3)
3.0
1 2 3 4 5