Dec 7, 2016
Overall, we are pleased with our decision.
Dec 1, 2016
Did not receive services we anticipated. Services received had marginal value.
Nov 30, 2016
The tool itself is good. However, we had many challenges with the different levels of their staffing model. While the sales person was extremely helpful, the frustratiion given where Optiv currently sits with its acquisition makes the service levels very difficult to manage. They also dont talk to each other and we have ahd to provide data multiple times and create similar tickets routinely. In addition, we were supposedly live for a month but for someone reason they werent collecting log or connected to us properly. Only when I asked after 3 weeks why no logs did they figure it out.
Oct 16, 2016
Excellent Support and vision. The company values the role of a long term strategic partnership rather than going after just the next sale