2 out of 5.0, Reviewed Dec 1, 2016
Did not receive services we anticipated. Services received had marginal value.
Focus during their merger should have been adding customer value. Engage the SIEM vendor to develop meaningful high value rather than customer having to go around them.
Engage directly with SIEM vendor and carefully determine MSSP scope, value tied to SLA.
2 out of 5.0, Reviewed Nov 30, 2016
The tool itself is good. However, we had many challenges with the different levels of their staffing model. While the sales person was extremely helpful, the frustratiion given where Optiv currently sits with its acquisition makes the service levels very difficult to manage. They also dont talk to each other and we have ahd to provide data multiple times and create similar tickets routinely. In addition, we were supposedly live for a month but for someone reason they werent collecting log or connected to us properly. Only when I asked after 3 weeks why no logs did they figure it out.
Wait if considering optiv......at some point they will probably get it together but they arent there yet
sales guy is empathetic to problems.....but cant make changes in his position
their ticketing systmem
proactive and use other customers data/requirement as a starting point for low maturity or new to market orgs like ours....we had to ask for so many things...you would think they had similar requests that could have been uickly adopted
probably go a different route with a vendor not in middle of a large acquisition. Their roadmap and strategy for new customers was obvilyusly not developed properly.
5 out of 5.0, Reviewed Oct 16, 2016
Excellent Support and vision. The company values the role of a long term strategic partnership rather than going after just the next sale
Plan ahead and avoid single product vendors
The Support is oustanding
Engage with the technical staff at a deeper level
partner with an organization like Optiv in the development of your strategic plan forcybersecurity.
Solid post go live support