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ManagedSecurityServicesWorldwide secureworks All Markets > Managed Security Services, Worldwide

SecureWorks

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Advanced Endpoint Threat Detection (AETD)

    Implementation was easy, and easy to manage going forward.

    Overall Comment

    Good vendor to work with.

    What one piece of advice would you give other prospective customers?

    Protect your endpoints at all costs.

    What do you like most about the product or service?

    Ease of management.

    What do you dislike most about the product?

    Duplicate workstation entries can appear in the console.

    What one thing do you wish the vendor did differently?

    Can't think of anything.

    If you could start over, what would your organization do differently?

    Nothing different.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did the implementation take?


Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

No


Was the support package worth it?


Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0

Timeliness of vendor's response

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Customization

(1)
3.0

Ease of Use

(1)
5.0
Section
1

Additional Context

In which region(s) did your deployment take place?

North America


What was the nature of your involvement? Multiple responses allowed.

Analytics User

Vendor Management


What were the 3 most important factors in your organization’s decision to outsource the monitoring and management of security technology?


What were the 3 most important reasons for selecting your MSS vendor? Please select up to three reasons from the list below


Why did you purchase the service?


What other vendors were considered?

Other...


What were the key factors that drove your decision to select this vendor over others?


How satisfied is your organization with the value the product provides for the money spent?

(1)
4.0
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