4.2 out of 5 (31 Ratings)
Apr 18, 2017
Overall, the product is excellant and saved us by not having to build our own SOC (and staff it). Some minor hiccups during deployment but that is due to salesguys not having the technical expertise.
Apr 12, 2017
Excellent implemenation plan and training. Follow-up experience has been great as well. Management of security issues on website was very easy and minimal false alarms.
Mar 14, 2017
Taking "out of the box" parameters was the path of least resistance. Any deviation is a bit of a struggle. Our client acquired this service along with dozens more from the same vendor. Interoperability - or use - by other teams within the same managed services organization was apparently never done prior.
Feb 24, 2017
While the implementation was reasonable the actual monitoring value was not up to our expectations.
Jan 24, 2017
Overall while working with the vendor during the RFP process and selection was very good. There was a few issues with obtaining references in a timely manner. I beleive this to be due to internal processes!
Jan 19, 2017
Implimentation was very smooth.
Jan 17, 2017
The implementation was very successful. Getting all of our logs into their system took longer than expected. They provided some excellent cybersecurity metrics and really try to impove and streamline our processes and procedures. Very good in th threat management and vulnerability management space
Dec 7, 2016
Good experience: Vendor has mature onboarding process and assigned team members for support.
Dec 6, 2016
Dell SecureWorks (DSW) is a global player in the SOC space with ample resources and experience. The experience my particular organiation had with onboarding and using DSW SOC was mixed; variation was based primarily on the level of maturity that my company's internal security knowledge and posture, the availability of non-english language support (not always available from DSW), and the quality of documentation available from DSW. Some common workflows were simple to understand and implement, while others were not well documented, resulting in extended implementation times. In cases where internal company resources were challenged to understand the deployment methodologies, there were higher-levels of delay and confusion due to DSW challenges with adequately communicating complexity and simplifying deployment workflows.
Nov 29, 2016
Good vendor to work with.