Symantec (Blue Coat)

4.1 out of 5 (7 Ratings)

6 Verified Reviews

Symantec Managed Security Services

the Managed Service is excellent but it need additional features to complete the box

Fast response to queries and concerns. Technology is able to correlate different logs to alerts on threats residing in our infrastructure Technology box need to improve to adapt to complex infrastructure Strong Threat Intelligence especially related to Malware.

DeepSight Intelligence, Symantec Managed Security Services

Excellent price but...

The pricing is very competetive. 1 Year unlimited archiving of logs. Querying the logs is complicated (unusual query interface), limited and very slow.

DeepSight Intelligence, Symantec Managed Security Services

Great device support and customer service.

Vendor always strives to accomodate our non-standard requests. Great staff that always delivers the best customer support possible. Always there to provide support on customer engagements.

Symantec Managed Security Services, Other...

They are enough useful for traditional perimeter defense, but not challengeable

Good point: Continuous improvement of the security operation. We worked for three years and we could reduce the days to close the incident significantly. Bad point: Expansion of monitoring scope. We requested to monitor additional logs, such as DLP, Active directory, and other middleware and applications. However they would not expand their scope.

Symantec Managed Security Services

Support from Day One.

Highly flexible and fully supportive during the initiation phase. Maintains a very close interaction

Symantec Managed Security Services

A great product that brings together information from all of our other vendors appliances.

Fantastic implementation team that made the process quick and painless.