4 out of 5.0, Reviewed Nov 29, 2016
Overall good experience but totally dependent on the personnel assigned to support our organization. Execeptional contractors provided exceptional service - other assigned resources to various degrees performed up to expectations and others below expectations.
Be very very specific about your needs and very upfront about your situation during the RFP Process. Be very very specific as to what goes into the contract avoiding vague despriptions as much as possible.
Having a partner that performs like part of our company.
The inconsistencies between the expertise and work of various assigned resources.
More in house personnel less outsourced.
Delve deeper into specifices of SLAs. More focus on process, procedures and work instructions. More onsite vendor resources.