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ManagedSecurityServicesWorldwide wipro All Markets > Managed Security Services, Worldwide

Wipro

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Security Support Services

    OutSourced IT Services Experience

    Overall Comment

    Overall good experience but totally dependent on the personnel assigned to support our organization. Execeptional contractors provided exceptional service - other assigned resources to various degrees performed up to expectations and others below expectations.

    What one piece of advice would you give other prospective customers?

    Be very very specific about your needs and very upfront about your situation during the RFP Process. Be very very specific as to what goes into the contract avoiding vague despriptions as much as possible.

    What do you like most about the product or service?

    Having a partner that performs like part of our company.

    What do you dislike most about the product?

    The inconsistencies between the expertise and work of various assigned resources.

    What one thing do you wish the vendor did differently?

    More in house personnel less outsourced.

    If you could start over, what would your organization do differently?

    Delve deeper into specifices of SLAs. More focus on process, procedures and work instructions. More onsite vendor resources.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did the implementation take?


Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?


Quality of technical support

(1)
3.0

Quality of peer user community

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Timeliness of vendor's response

(1)
3.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Customization

(1)
4.0

Ease of Use

(1)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place?

Asia/Pacific

Europe, Middle East and Africa

Latin America

North America


What was the nature of your involvement? Multiple responses allowed.

Other...


What were the 3 most important factors in your organization’s decision to outsource the monitoring and management of security technology?


What were the 3 most important reasons for selecting your MSS vendor? Please select up to three reasons from the list below


Why did you purchase the service?


What other vendors were considered?

IBM

Verizon


What were the key factors that drove your decision to select this vendor over others?


How satisfied is your organization with the value the product provides for the money spent?

(1)
4.0
1 2 3 4 5