Loading product reviews...

OnlineFraudDetectionSystems threatmetrix All Markets > Online Fraud Detection Systems

ThreatMetrix

4.5 out of 5.0 (8 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on ThreatMetrix but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): ThreatMetrix

    Straightforward implementation with intuitive rules engine

    Overall Comment

    ThreatMetrix provides good data for our needs -- primarily login and payment risk scores and device fingerprinting. Their rules engine is straightforward and intuitive. Their technical account management has helped imrpove our rule sets to achieve desired results.

    What one piece of advice would you give other prospective customers?

    Constantly re-evaluate your rules. Over time, their effectiveness will fade as fraud trends evolve. This is not a set-and-forget solution.


  • 5 out of 5.0, Reviewed

    Product(s): ThreatMetrix

    Implementation was easy and vendor was very helpful in getting us launched on time

    Overall Comment

    The implementation is easy and the vendor is very responsive to any issues or questions.

    What one piece of advice would you give other prospective customers?

    Confirm SLAs with the vendor. Also, check on the stability of the product. Have a backup mechanism if profiling from threat Metrix is missing.

    What do you like most about the product or service?

    It does what it claims to do and does it well. It doesn't add any additional friction into our product - e.g. no performance impacts on our page loads. Device fingerprinting is reasonably reliable. Rules are easy to create and update.

    What do you dislike most about the product?

    everything works as expected. Portal could use some enhancements. organizational hierarchy is missing.

    What one thing do you wish the vendor did differently?

    Portal needs some additional work and more capabilities to address clients needs.

    If you could start over, what would your organization do differently?

    We were satisfied with integration.


  • 4 out of 5.0, Reviewed

    Product(s): ThreatMetrix

    A true partnership

    Overall Comment

    The support and guidance from implementation through to two years continuous service is remarkable. Its a true partnership

    What one piece of advice would you give other prospective customers?

    Consult with other ThreatMetrix customers and leverage their knowledge

    What do you like most about the product or service?

    The partnership.

    What one thing do you wish the vendor did differently?

    Get out into the market and share the cyber data.

    If you could start over, what would your organization do differently?

    Have a Technology business owner in house to support the end user.


  • 5 out of 5.0, Reviewed

    Product(s): ThreatMetrix

    Implementation was easy and the feature list keeps growing without additional cost

    Overall Comment

    It was fast and we received all the answers to the questions we had and assistance needed.

    What one piece of advice would you give other prospective customers?

    Don't go with new players just because they promise they can deliver. They often over promise and underdeliver. These guys actually delievered.

    What do you like most about the product or service?

    Everything

    What do you dislike most about the product?

    Update schedule.

    What one thing do you wish the vendor did differently?

    Faster to implement promised new changes. But the current functionality was what we were after.


  • 4 out of 5.0, Reviewed

    Product(s): ThreatMetrix

    Implementation was easy and the ongoing support make this a winner

    Overall Comment

    Threatmetrix provides a strong product which generally meets our limited needs very well, and they're willing to grow their product when and where necessary to keep us happy.

    What one piece of advice would you give other prospective customers?

    As you integrate and build out rules for your organization, ensure that you do so in a well-informed way with thoughts around how you'll handle future challenges in your business.

    What do you like most about the product or service?

    The ease of configuration changes is excellent.

    If you could start over, what would your organization do differently?

    We likely would've spent more time building out a more comprehensive ruleset within the Threatmetrix product, and would have done so with a more logical structure - once the product is running, the incentive to go back and rebuild the rule structure is just not there for us even though we occasionally identify some unnecessary complexity (again, self-inflicted from the beginning).


  • 4 out of 5.0, Reviewed

    Product(s): ThreatMetrix

    Implementation was complex- TM assistance was critical. Need further ongoing optimization.

    Overall Comment

    Great technology, proven leader in preventing Scripted BOT attacks and delivering Device ID Intelligence.

    What one piece of advice would you give other prospective customers?

    Ensure you have a plan for post integration assistance and product optimization.

    What do you like most about the product or service?

    Raw power of the service / signals.

    What one thing do you wish the vendor did differently?

    Better focus on Customer Success

    If you could start over, what would your organization do differently?

    Ensure Optimization / Professional Services was more clear and agreed upon upfront.


  • 5 out of 5.0, Reviewed

    Product(s): ThreatMetrix

    Rapid implementation of the product with immediate benefits

    Overall Comment

    The team at ThreatMetrix made the implementtion of the product with us fast and simple - they were able to quick help troubleshoot with us in real-time and got us up and running driving immediate benefit to the business

    What one piece of advice would you give other prospective customers?

    Do not turn on auto-reject before seeing what the impact is to your customers.

    What do you like most about the product or service?

    Speed - everything has been fast. Implemenation, deployment of new rules, customer support. Fantastic

    What do you dislike most about the product?

    The way the policy builder appears visually can make it confusing to see which rules are being used at which stage of the hierarchy.

    What one thing do you wish the vendor did differently?

    Moving away from a flash based portal management system - which they have now done!

    If you could start over, what would your organization do differently?

    More training to fully understand the power and depth of data available

    Service & support - overall comment

    Quick turnaround of questions, regular sessions to highlight new developments, customer summits. Excellent.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
3.8

Timely and complete response to product questions

(8)
4.4

Ability to understand your organization's needs

(8)
4.4

Pricing and contract flexibility (pricing and terms)

(8)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
4.1

Ease of deployment

(8)
4.1

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Quality and availability of end-user training

(8)
3.8

Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
4.3

Quality of technical support

(8)
4.8

Did you purchase a support package from the vendor?

Yes


Quality of peer user community

(7)
3.9

Timeliness of vendor's response

(8)
4.1

Was the support package worth it?


Section
1

Product Capabilities

Overall rating of product capabilities

(8)
4.5

Fraud Detection: False Positives

(8)
4.3

Fraud Detection: Residual fraud risk

(8)
4.0

Fraud Detection: Intolerance rate

(8)
4.3
1 2 3 4 5
Section
1

Additional Context

How satisfied is your organization with the product meeting your needs?

(8)
4.5

How satisfied is your organization with the value the product provides for the money spent?

(8)
4.4

Why did you purchase the software or service? Multiple responses allowed.

Improve compliance & risk management

Drive innovation

Enhance decision making

Drive revenue growth

Improve business process outcomes

Improve customer relations/service

Cost management

Improve business process agility

Create internal/operational efficiencies

Reduce time to market


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America


What other vendors were considered?

41st Parameter

Iovation

Kount

InAuth

Sift Science

Accertify

Forter

NuData Security

Socure

ThreatMetrix

Whitepages

BioCatch

CA Technologies

CardinalCommerce

CyberSource

Feedzai

Idology

mSIGNIA

RSA, The Security Division of EMC

Signifyd

Trustev


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Pre-existing relationships

Breadth of services

Overall cost

Strong consulting partnership

Strong services expertise

Financial/organizational viability

Strong user community


What was the nature of your involvement? Multiple responses allowed.

Vendor/Product Selection

Executive Sponsor

Functional Assessment

Vendor Management

Analytics User

Development/Integration

Business Analyst

Implementation, Maintenance or other IT support

System Administrator

Technical assessment