5 out of 5.0, Reviewed Sep 28, 2016
The CXO team always goes above and beyond for their customers. We have only had a good experience in working with the team. They produce a great product in a very short time frame. The tool itself is very user-friendly and users with a variety of different backgrounds are able to learn and use the tool in a very short time frame.
Go in with a plan of how you would use this product, who would use, who will build/maintain it. Starting with that will make the implementation, adoption, and growth of the tool will be that much easier.
It is a very quick install and builds out. With the implementation, so many of the reports we
Sometimes it can be tough getting timely help with an issue since most folks on the team are in a different time zone but, honestly, they have worked hard to address this by working late hours when necessary and adding team members closer to our time zone.
Nothing at this time.
Perhaps set up more connections to other data sources in the original implementation? Also, we implemented on one version and learned the report design on an older version and the newer version was released not too long after our implementation. That made it a bit tough for our report designers to learn to use the new user interface while still trying to understand how to operate in the product. So maybe we could have delayed the implementation a bit so we implemented the new version and trained the report designers on that version. However, they are caught up now so it was only a concern for a period of time. There was not more that could be improved as it was a fast and easy process.
CXO is a great tool with an easy implementation. We are adopting it quickly and it is becoming a part of our daily operations as a Finance organization. The capabilities and reports are easy to build and maintain and provide a large amount of templates for creating
The CXO team is always available to help and have always provided a timely, solution to our problems.
CXO has their processes, installations and integrations streamlined and makes the implementations quick and painless.