Jan 17, 2017
IBM has many knowledgeable data scientists on their pre-sales team, but you have to push them in order to get that level of service once you've purchased the product.
Dec 20, 2016
Full support and assistance in showing product features that would accomplish our required tasks.
Dec 13, 2016
The software itself is very robust and reliable. The sales/technical support can be challenging to reach (they seem to go out of their way to NOT provide contact information), but they are knowledgeable and helpful ONCE contacted. Worse, our internal software purchasing department is EXTREMELY difficult to reach and obtain help from (which is NOT IBM's fault).
Dec 7, 2016
The software is 'easy' to pick up and use, if you have existing familiarity working with data. Useful and specific documentation on a wide variety of topics is available from IBM - from software configuration through algorithm functions. The methods available to an individual analyst are somewhat limited compared to other open-source options. The ability to 'paste' the steps of a point-and-click operation to syntax is useful for generating syntax files to run at later dates, however, the proprietary syntax language is less than a joy to work with. Difficult to use results generated via syntax as input within an analysis pipeline (OMS system). Complex data preparations and analysis are difficult to accomplish, and taxing on system resources. Graphing options are limited without adapting the 'grammar of graphics' into your syntax. Beware of the proprietary format required of T-SQL queries!
Nov 22, 2016
Overall it was pretty satisfying installation and rollout. Few bumps in road but IBM helped us to get over them effectively.
Oct 16, 2016
Vendor was extremely helpful. Procurement was largely based on client demand. That demand came of experience in the education field and was really not based on any business requirements definition. Ultimatly the capability is useful, but likely not exploiited to the extent that it could be utilized within the organization. Solid tool, clients love it, IT supports it. Not ground breaking for us.
Oct 13, 2016
Need to monitor and collaborate with vendors and third parties to come up with sustainable solution
Sep 5, 2016
IBM SPSS Modeler is very mature Predictive Analytics product that is very reliable and flexible with excellent support tools for development, testing and implementation into production.SPSS
Mar 16, 2016
There were some unexplained error messages generated that were not resolved efficiently.
Mar 15, 2016
SPSS is a well accepted product liked by analysts who are averse to using SAS.