4.2 out of 5 (19 Ratings)
Apr 18, 2017
The software works, we run a license server and multiple installations in our labs and a few instructors.
Mar 22, 2017
IBM is an established player in customer analytics and they have an excellent customer/technical service team in place. Overall the implementation took less than an hour and then during the course of the week, we went through some online videos and tutorials which provided ways on how the software would be useful to our needs.
Feb 17, 2017
Excellent pre-sales support. Efficiency goes down from there as overall PMR (ticketing system) is only adequate.
Jan 31, 2017
The sales/renewal experience can be cumbersome, althought the software is great for survey data analysis. In trying to renew my license last year, I lost my customer ID from the prior purchase, and IBM was unable to locate the relationship without this information. They weren't able to look within an entire organization to see what had been purchased.
Jan 25, 2017
Successful stand-alone installs (3 licenses). Had to purchase training from provider for tool and other self-guided training offered by 3rd party vendors at a cost.
Jan 19, 2017
Becoming more efficient at using product. Less flexibility to create custom runs.
Jan 19, 2017
SPSS Statistics, once implemented has worked as planned. The tool offere robust features for conducting analysis on our data and providing reports to our clients. The download and implementation process, however was a bit convoluted. We are a very small enterprise and thus appeared to be directed into a general support pool for implementation issues instead of a dedicated resource. E-mails would arrrive with instructions that seemed to contradict previous commmunications.
Jan 17, 2017
IBM has many knowledgeable data scientists on their pre-sales team, but you have to push them in order to get that level of service once you've purchased the product.
Dec 20, 2016
Full support and assistance in showing product features that would accomplish our required tasks.
Dec 13, 2016
The software itself is very robust and reliable. The sales/technical support can be challenging to reach (they seem to go out of their way to NOT provide contact information), but they are knowledgeable and helpful ONCE contacted. Worse, our internal software purchasing department is EXTREMELY difficult to reach and obtain help from (which is NOT IBM's fault).