Loading product reviews...
4.1 out of 5.0 (8 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): IBM SPSS, IBM SPSS Analytical Server/IBM SPSS Analytic Catalyst

    Reatively easy implementation. Still exploring full capabilites.

    Overall Comment

    Overall it was pretty satisfying installation and rollout. Few bumps in road but IBM helped us to get over them effectively.

    What one piece of advice would you give other prospective customers?

    This is a good tool if you know real business use cases to solve.

    What do you like most about the product or service?

    Lots of capabilities. Once deployed pretty easy to keep it up and running and maintain.

    What do you dislike most about the product?

    Usability and workflows need improvement.

    What one thing do you wish the vendor did differently?

    Provided references to other customers with similar rollout strategy and issues they ran into.

    If you could start over, what would your organization do differently?

    Engage IBM earlier and plan rollout more methodically.


  • 5 out of 5.0, Reviewed

    Product(s): IBM SPSS Statistics

    CLIENTS LOVE IT, IT DEPLOYS IT

    Overall Comment

    Vendor was extremely helpful. Procurement was largely based on client demand. That demand came of experience in the education field and was really not based on any business requirements definition. Ultimatly the capability is useful, but likely not exploiited to the extent that it could be utilized within the organization. Solid tool, clients love it, IT supports it. Not ground breaking for us.

    What one piece of advice would you give other prospective customers?

    Make sure that the client based is willing to be explicitly and directly involved in deployment. Out of the box does not cut it.

    What do you like most about the product or service?

    easy to maintain, clients love it.

    What do you dislike most about the product?

    tough to fit into the value chain.

    What one thing do you wish the vendor did differently?

    They did it all right during install and deployment.....I wish I had more info on the future of the tool and particularly what capability I own....that I dont use.

    If you could start over, what would your organization do differently?

    In an ideal world I would do a BRD, but the weight of client demand for the tool was quite high and on a ROI perspective, it was not worth what was going to be an extensive debate.

    Service & support - overall comment

    vendor and tool producer were very engaged and supportive


  • 4 out of 5.0, Reviewed

    Product(s): IBM SPSS, IBM SPSS Analytical Server/IBM SPSS Analytic Catalyst, IBM SPSS Modeler, IBM SPSS Statistics

    Need operational sustainability to ensure the design and implementation are continuing.

    Overall Comment

    Need to monitor and collaborate with vendors and third parties to come up with sustainable solution

    What one piece of advice would you give other prospective customers?

    Assign change operational lead agent to manage operational workflow and rollouts.

    What do you like most about the product or service?

    advance analytic features.

    What do you dislike most about the product?

    Assign chagne operational lead agent to manage operational workflow and rollouts.

    What one thing do you wish the vendor did differently?

    Collaborate with other third parties with supportive strategy roadmap

    If you could start over, what would your organization do differently?

    Assign change operational lead agent to manage operational workflow and rollouts.

    Service & support - overall comment

    Vendor has strong support team to provide technical guidance.


  • 5 out of 5.0, Reviewed

    Product(s): IBM SPSS Modeler

    SPSS Modeler is a mature, easy to use and flexible predictive analytics solution.

    Overall Comment

    IBM SPSS Modeler is very mature Predictive Analytics product that is very reliable and flexible with excellent support tools for development, testing and implementation into production.SPSS

    What one piece of advice would you give other prospective customers?

    Go for it as IBM SPSS Modeler is a solid and easy to use Predictive Analytics solution.

    What do you like most about the product or service?

    Reliability and ease of use

    What do you dislike most about the product?

    Pricing and packaging of product need to be more flexible.

    What one thing do you wish the vendor did differently?

    Better integration of R and Python

    If you could start over, what would your organization do differently?

    I would have used either WebSphere or WebLogic as an application server rather than JBoss.

    Service & support - overall comment

    The workers are great, unfortunately IBM management interfers with their good work.

    Integration & Deployment - Overall comment

    Integration and deployment works well.


  • 4 out of 5.0, Reviewed

    Product(s): IBM SPSS Modeler

    Powerful, easy to use and offers multiple implementation options.

    Overall Comment

    There were some unexplained error messages generated that were not resolved efficiently.

    What one piece of advice would you give other prospective customers?

    Have a good vision of your end state.

    What do you like most about the product or service?

    very easy to use and understand.

    What do you dislike most about the product?

    documentation and help facility.

    What one thing do you wish the vendor did differently?

    better documentation and help facility.

    If you could start over, what would your organization do differently?

    Nothing.

    Integration & Deployment - Overall comment

    product was deployed as stand-alone application; not integrated

    1 of 1 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): IBM SPSS, IBM SPSS Statistics

    SPSS is an easy to use tool providing for advanced statistical analysis.

    Overall Comment

    SPSS is a well accepted product liked by analysts who are averse to using SAS.

    What one piece of advice would you give other prospective customers?

    SPSS does not secure/protect the integrity of datasets as SAS does. That is a key design flaw.

    What do you like most about the product or service?

    Easy to use, easy data management.

    What do you dislike most about the product?

    Does not have some of the advanced statistical analysis methodologies (GEE) compared to SAS.

    What one thing do you wish the vendor did differently?

    No recommendations

    If you could start over, what would your organization do differently?

    We have several PC based licenses. I would coordinate all users to develop a community of users.


  • 2 out of 5.0, Reviewed

    Product(s): IBM SPSS Modeler, IBM SPSS Statistics, Other...

    Hype more than bite: IBM is acquiring analytics capabilities faster than they can swallow them.

    Overall Comment

    Good algorithmically, but not ready for prime time. Not priced effectively for the application.

    What one piece of advice would you give other prospective customers?

    Pay attention to deployment costs. Do not only pilot or "let's try this little project together to test outcomes". When we got to deployment, we found it was unaffordable.

    What do you like most about the product or service?

    Bleeding edge technology.

    What do you dislike most about the product?

    Not ready for prime time, more hype than reality.

    What one thing do you wish the vendor did differently?

    IBM is very disjoint in their analytics offerings. Too many acquisitions have not yet integrated or the integration roadmap has not been vetted. One IBM business area competes with another. Sales teams only know their stove pipes. Very frustrating to navigate the maze of IBM analytics offerings. They are more hype than deploy ready.

    If you could start over, what would your organization do differently?

    Do a broader market survey. In this case it was personal relationships at the executive levels that pushed us to work together.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
3.5

Ability to understand your organization's needs

(6)
4.2

Timely and complete response to product questions

(7)
4.1

Pricing and contract flexibility (pricing and terms)

(7)
2.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.0

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.0

Ease of integration using standard APIs and tools

(6)
3.5

Quality and availability of end-user training

(8)
3.6

Ease of deployment

(8)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
3.8

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(8)
3.9

Quality of technical support

(8)
4.1

Quality of peer user community

(6)
3.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
4.4

Data Access and Manipulation

(6)
4.7

Data Exploration and Visualization

(7)
4.0

Predictive Analytics

(7)
4.4

Forecasting

(5)
4.4

Optimization

(6)
3.8

Simulation

(5)
3.8

Delivery, Integration & Deployment

(6)
4.2

Platform and Project Management

(5)
4.6

Performance and Scalability

(5)
4.4

User Experience

(7)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Analytics User

Executive Sponsor

Analytics Team Leader

Business Analysts

Data Steward

Rollout and Install


Why did you purchase an Advanced Analytics Platforms Solution?

Customers

Process or Operational Efficiency

Product Development/R&D

Supply Chain/Logistics

Product/Service Delivery

Risk/Compliance

Strategic or Financial Planning

Other...


What other vendors were considered?

SAS

SAP

Microsoft

Oracle

Splunk

Birst

FICO

Fuzzy Logix

IBM

RapidMiner

TIBCO Software

Other...


What were the key factors that drove your decision?

Ability to maintain and manage large number of models

Alignment with existing data infrastructure investments

Alignment with existing enterprise application investments

Product roadmap and future vision

Vendor viability

Alignment with existing data BI investments

Support for Open Source capabilities

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific