4.2 out of 5 (20 Ratings)

19 Verified Reviews

IBM SPSS Statistics

Amazing analytics tool but IBM needs better service support

The product is great and easy to use. However their website is not user friendly and getting tech support is always difficult when issues arise.



The software works, we run a license server and multiple installations in our labs and a few instructors.


Easy Implementation and excellent customer service

IBM is an established player in customer analytics and they have an excellent customer/technical service team in place. Overall the implementation took less than an hour and then during the course of the week, we went through some online videos and tutorials which provided ways on how the software would be useful to our needs.


Powerful statistical tool that will take R for a ride

Excellent pre-sales support. Efficiency goes down from there as overall PMR (ticketing system) is only adequate.

IBM SPSS Statistics

SPSS Statistics Standard Is Great for Survey Data Analysis

The sales/renewal experience can be cumbersome, althought the software is great for survey data analysis. In trying to renew my license last year, I lost my customer ID from the prior purchase, and IBM was unable to locate the relationship without this information. They weren't able to look within an entire organization to see what had been purchased.

IBM SPSS Modeler, IBM SPSS Statistics

Implementation was easy, but wait-and-see on additional training costs/effectiveness.

Successful stand-alone installs (3 licenses). Had to purchase training from provider for tool and other self-guided training offered by 3rd party vendors at a cost.

IBM SPSS, IBM SPSS Analytical Server/IBM SPSS Analytic Catalyst, IBM SPSS Modeler, IBM SPSS Statistics

Great Out of the Box... Slow for Full Build

Becoming more efficient at using product. Less flexibility to create custom runs.

IBM SPSS Statistics

SPSS Statistics is a Robust Tool, but Implementation Falls Flat.

SPSS Statistics, once implemented has worked as planned. The tool offere robust features for conducting analysis on our data and providing reports to our clients. The download and implementation process, however was a bit convoluted. We are a very small enterprise and thus appeared to be directed into a general support pool for implementation issues instead of a dedicated resource. E-mails would arrrive with instructions that seemed to contradict previous commmunications.

IBM SPSS Modeler

Strong, User-Friendly Interface

IBM has many knowledgeable data scientists on their pre-sales team, but you have to push them in order to get that level of service once you've purchased the product.

IBM SPSS Modeler

Modeler will do everything I require and more.

Full support and assistance in showing product features that would accomplish our required tasks.