3.9 out of 5 (7 Ratings)
May 16, 2017
What worked well was that the product packages that ABB delivered out-of-the-box and didn't require many customizations. The thing that caused us many issues were the custom changes specific to our needs and took a long time to deliver. ABB has the good expertise for their critical applications which helped resolve some of the important issues. The documentation for their custom solutions also lacked proper documentation. Considering the cost of ABB services and products, we were expecting a better experience than what we received.
Dec 9, 2016
Good implementation time
Dec 6, 2016
We selected the best vendor we could at the start of the project. The project execution was challenging, System has remained stable since go-live. Delivery was delayed by product issues, unforseen challenges in the interpretaion of business requirments and scope.
Dec 6, 2016
first utility to purchase new plateform/fully interated system was an issue. willingness of ABB to work through issues with us was a huge plus
Nov 24, 2016
Vender implementation support is key for the success. ABB demostrated a good level of commitment together with the implemantation partner.
Nov 21, 2016
Positive: Good, powerfull and reliable products. Strong and Confident Organization worldwide. Negative: inertia sometimes longer than desirable and high prices for anything not standard in their products
Nov 17, 2016
A good integrated database and display editor. Easy to develop applications that extract data from database. Reliable system with few nasty problems. Support for security patches is not a standard service. Could improve on customer service, especially the time needed to provide corrections to problems.