4.5 out of 5 (11 Ratings)

11 Verified Reviews

Oracle Utilities Network Management System

Customer Support is Unmatched by Other Vendors

The support is unmatched by any other vendor - quick, reliable, and knowledgeable support teams help to keep the pressure off of our internal support teams, particularly during critical scenarios.

Oracle Utilities Network Management System

Best overall functionality and performance

A mature product that is scalable, a good support structure that is responsive, excellent professional services, large user customer base helps drive product direction.

Oracle Utilities Network Management System

Base product with minor configuration is all that is needed

Oracle responds quickly to any issue that comes up and helps resolve the problem in a timely manner. Both Oracle Professional services and Oracle Support do an outstanding job.

Oracle Utilities Network Management System

The NMS is reliable and robust

The system in very robust. We have been very pleased with the product.

Oracle Utilities Network Management System

Oracle Utilities Network Management System Review

SR requests are not always completed to satisifaction.

Oracle Utilities Network Management System

Complex implementation, but with great flexibility.

Oracle Pro Services, great to work with. Oracle SR support sometimes lack the ambition to get a problem resolved.

Oracle Utilities Network Management System

Our implementation was complex but was effective

Oracle Network Management System has served our company well over the years. I would like to see Oracle provide more configuration training to enable the customers to be more self sufficient

Oracle Utilities Network Management System

The software is functional, flexible, easy to use and Oracle consistently delivers.

The term "ADMS" is used loosly in the industry. For clarity, I am including OMS, DMS, and SCADA as part of ADMS. Oracle is a clear leader in the OMS space. It has been battle tested at our company supporting us through the 2 largest outages in our history, including one of over 600,000 customers. OMS is by far the most critical piece of ADMS, so this was a significant factor for us when choosing Oracle for DMS. Oracle's background and expertise as a major software vendor is clear when compared to other ADMS vendors. My experience has shown there are basically 2 approaches from ADMS vendors. They are either SCADA vendors who are trying to advance into the OMS/DMS space or OMS vendors trying to advance into the DMS/SCADA space. Oracle's strength as a software company is demonstrated as they have broken the paradigm and created a 3rd alternative. They focus on their strength of delivering exceptional (OMS/DMS) software and integrating (another strength) with 3rd party SCADA vendors. Not offering SCADA has been viewed by some as a weakness, but I think it is a strength given Oracle's integration capabilities. As a company, we are able to leverage existing SCADA investments without being locked into the poor quality OMS/DMS software offered by SCADA vendors who's expertise is in area other than software development and delivery. While other vendors are putting together multi-year plans to fully integrate OMS and DMS, Oracle had the foresight to develop their software this way from the beginning. Finally, most ADMS vendors require the use of their services for implementation because of proprietary technologies. With Oracle, I can choose to use their services or I am able to choose a 3rd party. Again, this demonstrates flexibility.

Oracle Utilities Network Management System

Excellent Working Relationship

Oracle is responsive to our needs as well as our wants in the product. We have a strong working relationship and know who to contact when we encounter issues.

Oracle Utilities Network Management System

Oracle - A Partner for the Future

Oracle has proved to be a valuable partner in implementing new functionality and delivers a high quality product. From professional services to product development Oracle has shown an exceptional willingness to work together to continually improve and enhance the product tools.