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advanced-distribution-management-systems schneider-electric All Markets > Advanced Distribution Management Systems

Schneider Electric

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): ADMS

    Extremely complex system, not completely thought out in regards to security.

    Overall Comment

    Environment utilizes AD LDS as application security level. Items required from the vendor, regarding security, were incomplete. Verify what vendor is contractually obligated to provide. The vendor support parties are well versed in their product but the time difference is of concern.

    What one piece of advice would you give other prospective customers?

    Know what the deliverables are and have them in writing. Take time to design the systems and the system capabilities. Be aware that the application security / role management requires AD LDS to be present on all workstations. Understand the roles of your company and the vendor for support.

    What do you like most about the product or service?

    Application presentation and the personnel are knowledgeable about their areas of focus.

    What do you dislike most about the product?

    Security and lack of change management.

    What one thing do you wish the vendor did differently?

    Security design and emphasis on security.

    If you could start over, what would your organization do differently?

    More time architecting solution and more time developing a list of providables from client.

    Service & support - overall comment

    Other than the time difference, support has been knowledgeable on their product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Was the support package worth it?

I'm unsure


Quality of technical support

(1)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

End User Support Manager

Functional Assessment

Implementation, Maintenance or other IT support

System Administrator

Technical Assessment

Other...


Why did you purchase the software or service?

Improve business process agility

Improve business process outcomes

Improve customer relations/service


What were the key factors that drove your decision?

Product functionality and performance

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America