4 out of 5.0, Reviewed May 11, 2016
Environment utilizes AD LDS as application security level. Items required from the vendor, regarding security, were incomplete. Verify what vendor is contractually obligated to provide. The vendor support parties are well versed in their product but the time difference is of concern.
Know what the deliverables are and have them in writing. Take time to design the systems and the system capabilities. Be aware that the application security / role management requires AD LDS to be present on all workstations. Understand the roles of your company and the vendor for support.
Application presentation and the personnel are knowledgeable about their areas of focus.
Security and lack of change management.
Security design and emphasis on security.
More time architecting solution and more time developing a list of providables from client.
Other than the time difference, support has been knowledgeable on their product.