Aug 24, 2016
This is a relatively new space and not suprisingly the vendor and the software are relatively immature. Certain pieces of the software simply did not work and the vendor's answer to everything was that our network was not set up correctly. Only later did we find out that the software in question was only being used by one company (an airline) and they were unwilling to speak with us. We ended up going with another product of theirs called Network Director which is working but only after a very PROLONGED timeline for implementation. Truth be told, part of this was our fault. This is a technology for which we just simply had no prior expertise.