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We have aggregated ratings data on AppDynamics but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): AppDynamics Pro

    Great solution for performance monitoring. A bit expensive

    Overall Comment

    Great solution. It doesn't work as well with hubot, but it does what it says really well.

    What one piece of advice would you give other prospective customers?

    Test it and compare it against other vendors. It is expensive compared to the competition, which is not good for microservices

    What do you like most about the product or service?

    UI

    What do you dislike most about the product?

    The bad integration with HipChat, Slack and Hubot

    What one thing do you wish the vendor did differently?

    better pricing model

    If you could start over, what would your organization do differently?

    Work on the best pricing up front. Test the identity piece and integration with slack / hipchat first. Test the various language plugins

    Service & support - overall comment

    The support has been good, but the salespeople are a bit pushy.


  • 5 out of 5.0, Reviewed

    Product(s): AppDynamics Pro

    Feature-Rich Product with Manageable Performance Impact

    Overall Comment

    Very feature-rich monitoring. The monitoring added a slight overhead to memory and performance but it was manageable.

    What one piece of advice would you give other prospective customers?

    Please evaluate the product to your specific needs, especially end to end stack monitoring.

    What do you like most about the product or service?

    Excellent support.

    What do you dislike most about the product?

    It's overpriced.

    What one thing do you wish the vendor did differently?

    Provide better end to end stack monitoring.

    If you could start over, what would your organization do differently?

    It all worked out well. The product worked to our satisfaction.

    Integration & Deployment - Overall comment

    Integration was relatively non-intrusive and the performance impact was manageable.


  • 4 out of 5.0, Reviewed

    Product(s): AppDynamics Pro

    Discover your performance bottlenecks with AppD

    Overall Comment

    Great technology a little difficult to contract with.

    What one piece of advice would you give other prospective customers?

    Embrace the cloud controllers.

    What do you like most about the product or service?

    Quickly helps us find pre and post production bottlenecks and errors.

    What do you dislike most about the product?

    relatively new product.

    What one thing do you wish the vendor did differently?

    Contracting process.

    If you could start over, what would your organization do differently?

    Use cloud first.

    Integration & Deployment - Overall comment

    Hard to get RUM up and running.


  • 4 out of 5.0, Reviewed

    Product(s): AppDynamics Pro

    If you build it then will work, if you bought it better triple check if it will work.

    Overall Comment

    AppD team went above and beyond to make sure we were happy, though we found the solution couldn't address some vendor software we hoped to improve visibility.They were able to deliver on the benefits of our own in-house developed solutions.

    What one piece of advice would you give other prospective customers?

    If you are building software that you operate, AppD gives a wealth of application diagnostics and business dashboard capabilities out of the box. If you bought software you want to monitor, PoC it and makes sure you configure it exactly how you would want it in production and that the outputs of the PoC meet your acceptance criteria and doesn't just look good or like it will do what you expected.

    What do you like most about the product or service?

    The SaaS offering that frees our organization from the responsibility of scale of data and the auto upgrade of our environment to make sure we can take advantage of new innovations without having to slip the upgrade into our production release schedule.

    What do you dislike most about the product?

    A little too focused on the open source / AWS / Linux enterprise world leaves those of us that are heavily invested in the Microsoft world wanting more or looking to other tools.

    What one thing do you wish the vendor did differently?

    Provide best practice use cases around appropriate use, maybe a set or list of software that is AppD certified vs has limited capabilities so that we would know from our app portfolio where we could leverage AppD for deeper insights into the state of the application without investing heavily in R&D to discover if it will be worth implementing.

    If you could start over, what would your organization do differently?

    Make sure that the outputs of the tool for the vendor software we initially targetted were what we actually wanted and produced actionable data.

    Product capabilities - overall comment

    They are maturing their solution to compete with other monitoring solutions, this will create conflicts with other existing monitoring solutions, e.g. network / hardware / os, etc. if they could ingest other monitoring platforms data into their system and use it like they would from one of their own native agents we could reduce agent sprawl that seems to be occuring with everyone having their own agent.

    Integration & Deployment - Overall comment

    SaaS solution makes installing the agent fairly painless. Auto updates of the agent would make this an instant winner which I believe is on their roadmap.


  • 4 out of 5.0, Reviewed

    Product(s): AppDynamics Pro

    Good APM product for open systems.

    Overall Comment

    Infrastructure monitoring is a gap in the tool. Also WMB on z/OS mainframe.

    What one piece of advice would you give other prospective customers?

    Evaluate the product to fit your needs.

    What do you like most about the product or service?

    APM mapping/metrics.

    What do you dislike most about the product?

    Dashboarding service could be improvied.

    What one thing do you wish the vendor did differently?

    Multiple applications per item.

    If you could start over, what would your organization do differently?

    Good value. No differences would be made.

    Product capabilities - overall comment

    Works well for our purposes of APM

    Service & support - overall comment

    Service was good and support was good.

    Integration & Deployment - Overall comment

    z/OS IBM WMB is a gap.


  • 4 out of 5.0, Reviewed

    Product(s): AppDynamics Pro

    APM built to deliver via AppDynamics.

    Overall Comment

    Lots of promises and positive expectations to have them delivered for a thorough APM solution.

    What one piece of advice would you give other prospective customers?

    APM leaders have some unique USP. Review carefully according to your requirement as it mostly gives everything you want either a straight go right from the beginning or ability to build what you want.

    What do you like most about the product or service?

    Customizations.

    What one thing do you wish the vendor did differently?

    So far so good - new vendor with lots of promises and expectations.

    Service & support - overall comment

    Major deployment underway and hope to expect good service too.

    Integration & Deployment - Overall comment

    Beginning deployment and integration - initial review looks good.


  • 4 out of 5.0, Reviewed

    Product(s): AppDynamics Pro

    Powerful tool but requires dedicated resources to take full advantage of the tool.

    Overall Comment

    This is a very complex and rich-featured tool that has a large learning curve and lengthy installation lead time, but the vendor was great to work with, provided excellent on-site training.

    What one piece of advice would you give other prospective customers?

    Dedicate a team to implement, learn and train others for a significant period of time.

    What do you like most about the product or service?

    It gave us insight into the root cause of issues many times faster than before.

    What do you dislike most about the product?

    Setting up meaningful alerting has been challenging.

    What one thing do you wish the vendor did differently?

    To early to tell.

    If you could start over, what would your organization do differently?

    No.

    Integration & Deployment - Overall comment

    Integration went as advertised but did take several months to roll out into all environments.


  • 5 out of 5.0, Reviewed

    Product(s): AppDynamics Pro

    Quick time to value in gaining insight into application performance.

    Overall Comment

    In-depth knowledge in helping through integrations.

    What one piece of advice would you give other prospective customers?

    Don't just monitor your key app alone, but rather plan ahead on the whole echo system, like the web servers and DBS that support your key app. Often times the end to end visibility is key in troubleshooting your key app issue.

    What one thing do you wish the vendor did differently?

    More agentless integrations.

    If you could start over, what would your organization do differently?

    Think end to end about all the different applications involved and make sure they are all monitored from the beginning.


  • 3 out of 5.0, Reviewed

    Product(s): AppDynamics Pro

    My experience with AppDynamics.

    Overall Comment

    p.s: this is not for my current organization. But previous one which I left just about 4 months ago. Support was poor. We wanted Appdynamics to show results for SSAS, SSRS, active web services and windows services. Many questions remained unanswered. And poor documentation out there.

    What one piece of advice would you give other prospective customers?

    APpDynamics is a great service should you know how to use and how to accommodate all your infrastructure that needs monitoring. You'll need help as it's not very intuitive.

    What do you like most about the product or service?

    Visual experience of performance of services/servers.

    What do you dislike most about the product?

    Slow and not intuitive.

    What one thing do you wish the vendor did differently?

    More documentations and support.

    If you could start over, what would your organization do differently?

    I would strongly suggest to first review the product, analyze against our requirements and then "BUY".


  • 3 out of 5.0, Reviewed

    Product(s): AppDynamics Pro

    Product can deliver more and support needs improvements.

    Overall Comment

    We are not using the full benefits of the product.

    What one piece of advice would you give other prospective customers?

    Ensure that you as an executive or manager get involved during the implementation.

    What one thing do you wish the vendor did differently?

    Provide more support and guidance.

    Product capabilities - overall comment

    We believe the product can deliver more than what we are currently using.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(9)
4.1

Ability to understand your organization's needs

(11)
4.3

Timely and complete response to product questions

(12)
3.8

Pricing and contract flexibility (pricing and terms)

(10)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(13)
3.9

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(9)
3.8

Ease of integration using standard APIs and tools

(10)
3.9

Quality and availability of end-user training

(11)
4.1

Ease of deployment

(12)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(13)
3.9

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(11)
4.1

Quality of technical support

(12)
3.8

Quality of peer user community

(11)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(13)
4.3

Business analysis    

(9)
3.9

Service monitoring

(12)
4.6

Anomaly detection

(12)
4.4

Distributed profiling

(8)
3.9

Application debugging

(12)
4.2

Workload planning

(8)
3.6
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Executive Sponsor

Technical Assessment

Vendor/Product Selection

Application Lead

Functional Assessment

Maintenance and Support

Vendor Management

Rollout and Install

Other...


What other vendors were considered? Multiple responses allowed.

AppDynamics

Dynatrace

New Relic

BMC Software

CA Technologies

Dell

Hewlett Packard Enterprise

Microsoft

Riverbed

Other...


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service

Improve business process agility

Drive revenue growth

Enhance decision making

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong services expertise

Breadth of services

Overall cost

Pre-existing relationships

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa