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We have aggregated ratings data on AppNeta but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): AppView

    Evaluating Global UX for Current Apps and for App Selection/Deployment decisions.

    Overall Comment

    AppNeta customer success team and support staff always provided more attention than we could manage, making sure that we were making progress.

    What one piece of advice would you give other prospective customers?

    Even if you have solid monitoring of infrastructure monitoring, you really want to look at application performance monitoring. I can highly recommend AppNeta, because of their commitment to customer success.

    What do you like most about the product or service?

    Ease of implementation.

    What do you dislike most about the product?

    Data Access requires AppNeta login.

    What one thing do you wish the vendor did differently?

    Differentiate themselves more clearly.

    If you could start over, what would your organization do differently?

    Would have liked to see more adoption across all disciplines in IT to collectively own the user experience.

    Service & support - overall comment

    The fact that customer success team checks in every other month allows us to get even "latent" needs addressed.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Business analysis    

(1)
3.0

Service monitoring

(1)
5.0

Anomaly detection

(1)
4.0

Distributed profiling

(1)
5.0

Application debugging

(1)
5.0

Workload planning

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Functional Assessment

Vendor/Product Selection


What other vendors were considered? Multiple responses allowed.

AppNeta

CA Technologies

Hewlett Packard Enterprise


Why did you purchase an Application Performance Monitoring solution?

Enhance decision making

Improve customer relations/service


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

North America