5 out of 5.0, Reviewed Sep 4, 2016
They excel in supporting our issues/answering questions and keeping our integrations in tip top shape. Whenever we are in need of training, their team responds quickly and the sessions go off without a hitch and leave our team with a good understanding of how their product works and how we should be using it. They are transparent with their product roadmap and listen well to our feature requests and seeing about prioritizing them as to better fit our needs, as well as theirs.
Focus on training the purchasers of the product, as performance monitoring is so critical and yet every product does it differently. If the purchaser can be assured on how your product is to work, it will allow them to maximize their processes and thus retain you as an integration.
The way that the traces are presented and how easy it is to dig into the different segments affecting performance. Along those lines, tracing a request through multiple applications is a huge win for our organization as we are run on microservices.
Lack of tooling around system processes (MySQL, Postgres, etc). If there were insights into how our backend stores/processes were performing, we could move off other providers and consolidate all of our performance dashboards into a single tool.
Maintenance of the applications within the product is a little difficult to use when scaling up to hundreds of traced applications. Cleaning up that UI/UX would make it far easier to add new applications that we are standing up.
Figure out how to segment the traffic better, it is key for our business to maintain better SLA's to our higher paying customers and since they are segmented in our application, it would make sense to place them in the same buckets in AppNeta's system.
Would give a 5/5 if there was database/backend services monitoring available
They're support team is quick to respond and escalate to the right team to help with issues. They are knowledgeable about how the software works and familiar with our setup. I would rate them higher if I could because without our support reps, the integration would have been painful.