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  • 5 out of 5.0, Reviewed

    Product(s): TraceView

    Painless integration, great support with a depth of real knowledge about the space.

    Overall Comment

    They excel in supporting our issues/answering questions and keeping our integrations in tip top shape. Whenever we are in need of training, their team responds quickly and the sessions go off without a hitch and leave our team with a good understanding of how their product works and how we should be using it. They are transparent with their product roadmap and listen well to our feature requests and seeing about prioritizing them as to better fit our needs, as well as theirs.

    What one piece of advice would you give other prospective customers?

    Focus on training the purchasers of the product, as performance monitoring is so critical and yet every product does it differently. If the purchaser can be assured on how your product is to work, it will allow them to maximize their processes and thus retain you as an integration.

    What do you like most about the product or service?

    The way that the traces are presented and how easy it is to dig into the different segments affecting performance. Along those lines, tracing a request through multiple applications is a huge win for our organization as we are run on microservices.

    What do you dislike most about the product?

    Lack of tooling around system processes (MySQL, Postgres, etc). If there were insights into how our backend stores/processes were performing, we could move off other providers and consolidate all of our performance dashboards into a single tool.

    What one thing do you wish the vendor did differently?

    Maintenance of the applications within the product is a little difficult to use when scaling up to hundreds of traced applications. Cleaning up that UI/UX would make it far easier to add new applications that we are standing up.

    If you could start over, what would your organization do differently?

    Figure out how to segment the traffic better, it is key for our business to maintain better SLA's to our higher paying customers and since they are segmented in our application, it would make sense to place them in the same buckets in AppNeta's system.

    Product capabilities - overall comment

    Would give a 5/5 if there was database/backend services monitoring available

    Service & support - overall comment

    They're support team is quick to respond and escalate to the right team to help with issues. They are knowledgeable about how the software works and familiar with our setup. I would rate them higher if I could because without our support reps, the integration would have been painful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Quality and availability of end-user training

(2)
4.5

Ease of deployment

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
5.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
5.0

Quality of technical support

(2)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Business analysis    

(1)
3.0

Service monitoring

(2)
5.0

Anomaly detection

(2)
5.0

Distributed profiling

(2)
4.5

Application debugging

(2)
4.0

Workload planning

(2)
4.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?


What other vendors were considered?

New Relic

AppDynamics

AppNeta

Other...


Why did you purchase an Application Performance Monitoring solution?

Reduce time to market

Create internal/operational efficiencies

Drive innovation

Drive revenue growth

Enhance decision making

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Breadth of services

Product roadmap and future vision

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America