4.3 out of 5 (13 Ratings)
Apr 6, 2017
This vendor has been wonderful. All the various people who interact with us in various capacities are very much engaged, attentive and friendly. They have very capable technical experts and frequently organize events for expanding knowledge, networking and gaining insights from other customers
Mar 28, 2017
Overall our experience with BMC has been great. It seems with the support it can be on a hit and miss basis. Sometimes you get someone from the first tier that is great and other times it can be the opposite. Once you get past the first tier of support everyone is amazing and they will find an answer to your problem as long as you are willing to work with them.
Jan 17, 2017
Actaully purchased the appliance from Coradiant which was aquired by BMC. BMC has supported the product very well
Dec 7, 2016
very easy to work with and get installed
Dec 6, 2016
Exceptionally poor support often shipped overseas and stuck in support circles resulting in a large amount of wasted time. We purchased and used premier support for a number of years and saw no value in it, dropping to standard support did not result in a different experience. Projects involving BMC tools have consistently failed or fallen very short of expected results. Rude and pushy sales staff.
Aug 30, 2016
The end-user experience monitoring is great. It showed to us more clearly what the application performance is from the user point of view. The applications diagnostic is also very good because it helps us communicate to the applications support issues with a factual basis.
Aug 30, 2016
What works well: 1. Able to deep drive the root cause such as code level, SQL statement etc. 2. Able to discover application topology. 3. Able to integrate with Truesight Operation Manager. 4. Able to find slow and error transactions. What needs to improve: 1. It is not compatible with old (out of support version) of Java and OS. Want to see APM more backward compatible with various version of Java and OS.
Aug 23, 2016
The solution has worked very well. Even version upgrades have been seamless.
Aug 23, 2016
The best part of Truesight EUEM is that you don't have to inject anything into the JVM so there is no need for sampling. Having ALL of the performance data is incredibly valuable.
Dec 18, 2015
The completeness of the product. The out of the box integrations to existing other products and the quick access to the skilled resources. All environments been up and running in approx. 3 month.