5 out of 5.0, Reviewed Aug 30, 2016
The end-user experience monitoring is great. It showed to us more clearly what the application performance is from the user point of view. The applications diagnostic is also very good because it helps us communicate to the applications support issues with a factual basis.
Focus on end-user experience monitoring. Many unknown problems can be identified from it.
It delivered on its promises. The capabilities we needed were addressed.
Lack of best practice training on product usage and processes.
Trained us on process flows and best practices on how to use the product. The vendor was technically proficient and if they have given us more training on processes then the usage of the products would have more positive impact.
Encourage more users to get trained to increase the tool usage.
Support is readily available. I wish they would be more proactive in product upgrades.
5 out of 5.0, Reviewed Aug 30, 2016
What works well: 1. Able to deep drive the root cause such as code level, SQL statement etc. 2. Able to discover application topology. 3. Able to integrate with Truesight Operation Manager. 4. Able to find slow and error transactions. What needs to improve: 1. It is not compatible with old (out of support version) of Java and OS. Want to see APM more backward compatible with various version of Java and OS.
This tool can help to identify root cause and single screen.
Able to deep drive the root cause of problems.
Implementation partner is not strong.
1. Need vendor to include the support for mobile application.
No, we will do the same.
We get the support directly from BMC Thailand and regularly on site to help us how to deploy. We got the training how to use and troubleshoot from BMC.
5 out of 5.0, Reviewed Aug 23, 2016
The solution has worked very well. Even version upgrades have been seamless.
Work closely with support. Being on the same page will make progress much faster. The potential solutions with this tool are basically endless depending on how granular you want.
The endless potential. I have so many ideas that I want to do with the solution, but not enough time to do them all.
There are quite a few components to keep track of and scale for
Encourage some of their support staff to train on new versions sooner. I was one of the first customers to upgrade to the newest version - known risk on my part so I don't fault them. It just would have made troubleshooting a little faster, I still had a very positive experience and still got the solution through support in less than a week. No complaints.
More prep-work to address security and firewall to allow for a faster go-live. Better standardisation across the board
Support has communicated well, even initiated phone calls to reach the solution faster when email was not a satisfactory means of communication
5 out of 5.0, Reviewed Aug 23, 2016
The best part of Truesight EUEM is that you don't have to inject anything into the JVM so there is no need for sampling. Having ALL of the performance data is incredibly valuable.
Look into exporting the data into an SQL database. What you can do with the data is nearly limitless at that point.
No change to the production running environment is needed. Most tools need to be injected into the JVM which can destroy performance.
They are moving to a new licensing strategy that does not work for us.
The licensing model seems to change every 3 years or so. I wish they would stop doing this.
We have been using this software for nearly a decade now. We've learned a lot along the way and would simply implement many of the small changes we made along the way in the very beginning.
BMC support has always been great.
5 out of 5.0, Reviewed Dec 18, 2015
The completeness of the product. The out of the box integrations to existing other products and the quick access to the skilled resources. All environments been up and running in approx. 3 month.
Just start when you have the resources you want. Listen to the customer network and follow there expertise regarding consultancy. Take the best voted ones. Maybe start earlier than others to get access to those resources. It is not always best to let others try first.
Everything is possible! While other solutions are very capsulated and in their own island this solution is open and can be consolidated to create a signle point of truth. Our existing third party tools got integrated, existing consolidated Dashboard and Reporting solution could easily be adjusted and connected.
The license model.
Hide the sales people while you are implementing.
Nothing, maybe running it project like from the beginning.
Added premier support which made support complete.
The responsiveness from the vendor. A premier support contract had been signed during the deployment which increased speed even more.
2 of 2 peer(s) found this review helpful.
5 out of 5.0, Reviewed Dec 11, 2015
The solution is easy to deploy, provides out of the box functionality, and completely integrates with our other BMC solutions. HealthMEDX had real world data from day one with this solution.
Test in your production environmet before you do anything. Our team tested numerious solutions in a test lab and they all looked good. BMC was the only solution that actually ran in production without making our problems worse. i.e. these solutions require precious overhead that you may not have considered in your testing model.
It works; it really, honestly works! I enjoy being able to take objective real-time data to business owners and customers and cut to the heart of an issue or problem without hurting anyone b/c opinion and subjectivity is clouding the landscape.
Inital Overhead in version one was high; BMC was an excellent partner in helping address this though.
Bring in a comparabile customer, and success story, early in the process so we could have confidence that someone else had solved this problem.
I would get other (business groups) involved in the decision making process and implementation. This is a common issue, but there are numerous areas of operational improvement provided by this solution that reach into other parts of the business and it is sometimes hard to get their buy in since they were not on the original project.
I would recommedn this to my peers.
I bought multi-year support and we gave it a test run during the purchase and evaluation phase.
Very good (maybe great) experience out of the box. Deployment and customization is ongoing with a solutoin like this. You never have a complete project, it's always good enough for the current issue(s) you have. This tools helps create a change cycle that results in ongoing change to what you are looking at in your environment.
1 of 1 peer(s) found this review helpful.
4 out of 5.0, Reviewed Dec 8, 2015
While the relationship with the vendor is highly valued, the overall stability and resource requirements of the product leave something to be desired.
Be extremely clear with regards to your requirements and exactly how they would be achieved with the product.
The strongest feature of the product is it's ability to ingest data from multiple sources.
Lack of documentation with regards to accomplishing everyday tasks.
Better training is needed so as to minimize the resource time required during day to day use.
If we were to start over we would attempt to achieve better understanding of the product's market penetration.