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We have aggregated ratings data on BMC Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): TrueSight App Visibility Manager,TrueSight Operations Management

    Very complete and scalable enterprise level product.

    Overall Comment

    The completeness of the product. The out of the box integrations to existing other products and the quick access to the skilled resources. All environments been up and running in approx. 3 month.

    What one piece of advice would you give other prospective customers?

    Just start when you have the resources you want. Listen to the customer network and follow there expertise regarding consultancy. Take the best voted ones. Maybe start earlier than others to get access to those resources. It is not always best to let others try first.

    What do you like most about the product or service?

    Everything is possible! While other solutions are very capsulated and in their own island this solution is open and can be consolidated to create a signle point of truth. Our existing third party tools got integrated, existing consolidated Dashboard and Reporting solution could easily be adjusted and connected.

    What do you dislike most about the product?

    The license model.

    What one thing do you wish the vendor did differently?

    Hide the sales people while you are implementing.

    If you could start over, what would your organization do differently?

    Nothing, maybe running it project like from the beginning.

    Service & support - overall comment

    Added premier support which made support complete.

    Integration & Deployment - Overall comment

    The responsiveness from the vendor. A premier support contract had been signed during the deployment which increased speed even more.

    2 of 2 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Other...

    Needs best practices documented and improvements in training is a must.

    Overall Comment

    While the relationship with the vendor is highly valued, the overall stability and resource requirements of the product leave something to be desired.

    What one piece of advice would you give other prospective customers?

    Be extremely clear with regards to your requirements and exactly how they would be achieved with the product.

    What do you like most about the product or service?

    The strongest feature of the product is it's ability to ingest data from multiple sources.

    What do you dislike most about the product?

    Lack of documentation with regards to accomplishing everyday tasks.

    What one thing do you wish the vendor did differently?

    Better training is needed so as to minimize the resource time required during day to day use.

    If you could start over, what would your organization do differently?

    If we were to start over we would attempt to achieve better understanding of the product's market penetration.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(2)
4.5

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(1)
2.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
4.0

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Business analysis    

(2)
5.0

Service monitoring

(1)
5.0

Anomaly detection

(1)
4.0

Distributed profiling

(2)
4.0

Application debugging

(1)
3.0

Workload planning

(2)
4.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Application Lead

Technical Assessment

Vendor Management

Vendor/Product Selection


What other vendors were considered? Multiple responses allowed.

Dynatrace

Riverbed

Other...


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Enhance decision making

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

EMEA

North America