4 out of 5.0, Reviewed Sep 1, 2016
CA APM has given us visibility into the resource usage of our systems in a way that was not possible before. Being able to go back in time and see the resource usage trends has frequently helped identify the real time when an incident started. CA APM's transaction trace abilities are not quite where they need to be. We frequently find that the transactions we need to see are not captured. For those transactions which are captured, they transaction traces usually don't give enough detail to be useful.
If you work in an environment where change is met with deep suspicion, you might best be served by spending a good deal of time showing your peers the value of this tool. Once they are convinced that their lives will be made easier with the introduction of this tool, they will clear the path for installing CA APM into your environment.
I like the concepts that CA APM promises to deliver. We have a much better understanding of the internals of our systems than we do without CA APM.
CA's plans around CEM are not clear. CEM is a useful component of APM but it needs to be updated so that it can be even more useful. CA should make clearer statements on the future of this component of APM that seems to be no longer under active development.
The obstacles we faced in implementing CA APM were not technical. In fact, the installation was quite easy. But we faced many challenges getting support from other teams that managed the infrastructure where the agents needed to be installed. If we were to do it again, we might have taken greater steps to convince our peers that the product was not going to cause any harm to our production systems and that it would provide information that would be valuable to them. Most folks here now understand that, but it took the organization a long time to accept these ideas. Separately, we would have been more aggressive in the features that we enabled. In order to make sure that we did not cause any system problems, we turned off various features that had any possiblity of slowing down our systems. It took a very long time to convince the infrastructure engineers that it was safe to enable those features.
Working with support teams from various vendors, I can say that the quality of the CA support engineers is unmatched. I can think of no exceptions to the fact that the support engineers have been top notch and given us straight answers when encountering problems. CA seems to understand that our ability to extract value from CA APM facilitates adoption and makes it easier to get support from our management to approve future CA APM contracts.
5 out of 5.0, Reviewed Sep 1, 2016
- Pro-active alerting and the ability to predict incidents are the key element of APM and through them we are able to be protagonists of the availability and experience offered by our services. - The solution delivers what it promises, especially in scalability feature, we already have more than 2,000 monitored servers equivalent to 70% of our applications. - APM was essential to leveraging the availability of our services and the identification of the root cause. The results generated by the diagnostic power we achieved with the use of the solution, reached almost to zero the number of problems without identifying the root cause. - Improve the quality of delivery through the use of the solution by the DEV team. - Improve our discipline in performance tests - We ended up with the endless conferences and the involvement of several specialist to make the diagnosis of the problem. - The APM Center of Excellence Foundation in partnership with the vendor, was essential to achieve success. - Some users have found some difficulty in using the solution because it is not so friendly. This is a point that needs to be in the ROADMAP product for the next version.
- Think big, but start small. - Find a champion, with a relevant problem and helper him fix it. - Let the champion show the results to executives and peers. - Iterate until critical mass is reached then leverage the model for the scope defined.
Ability to scale quickly, improve our ability to detect problems before they become widespread, the ability to monitor the systems under test and ability to relate events helps us troubleshoot issues quicker.
Not user friendly, it requires a deeper knowledge of monitoring.
The partnership in the implementation of the project and especially the support after project delivery are the great advantages of this vendor.
- Approaching the infrastructure team in the game, because they are essential to project success. - Climbing the use of solution by the priorities of the organization, accelerating the adoption of discipline and monitoring solution.
High technical expertise, availability of resources when necessary and ability to rapidly integrate the operations teams and development are strengths of the support team.
5 out of 5.0, Reviewed Aug 24, 2016
The ability to deep dive into the root cause of any given issue has always been the most valuable feature. JAVA and .NET applications are black boxes without any sort of monitoring. Being able to determine which component is causing the issue helps to pinpoint the issue and allows the triage teams to focus on the actual component causing the issue. The feature that helps the most in the triage is the transaction trace component. The transaction trace feature allows us to look all the components that are called during a particular transaction.
My advice would be make sure you have involved both it operations and development teams to establish and use the APM solution. It doesn’t do anyone any good if you have a monitoring tool and use only a default subset of its features.
I'd involve development teams in all operations procedures incl. instrumentation of applications and creation of alerts
5 out of 5.0, Reviewed Aug 24, 2016
CA APM provides vivid picture of how your application is performing. Robust Application monitoring and its performance with the full analysis of frontend transaction to the backend transactions. Integration with other CA tools like Spectrum, SOI, UIM & CEM provides whole picture of the application from the customer experience stand point as well as the backend servers performance perspective. APM agents consumes much resources on the servers where agents are configured to talk to the application. If application servers are poorly artchitected from hardware resources perpective, then CA APM agent will be a nighmare to manage. Encourage CA to put some effort and time to create a lightweight version APM that will reduce many problems for most of the CA customers.
Once CA APM has the visibility into your applications, rest assured ROI will be huge. CA APM support is really good in handling your issues. Also CA Communities are really great to find out solutions and share ideas.
Root Cause Analysis
Agents are Beast - requires too much of the hardware resources to get the full instrumentation out of the monitored application. No Built in Application reports
Built in Reports for different applications. Most of the time we end up spending time to create custom reports, which is very much time consuming.
Application Monitoring MUST be a part of the desing of any application.
5 out of 5.0, Reviewed Jan 28, 2016
We have a good working relationship and they are viewed as a strategic partner and act as such when challenges are encountered.
Align internal efforts to the project goals to increase the chance of successful adoption.
The end to end transaction monitoring for Customer Experience and the ability to pinpoint application troublespots when issues do arise is critical.
Can take longer to implement than originally anticiapted.
They could have been more realistic upfront on the timeline for implementation.
We would align more resources for the initial implementation to speed up the process a bit. Overall value of the product once in production was very high.
Tool capabilities, like determine root cause of an application slowdown, stood out.
They always brough the right skillsets to the project.
Some implementation challenges
6 of 6 peer(s) found this review helpful.