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4.8 out of 5.0 (5 ratings)

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We have aggregated ratings data on CA Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): CA Application Performance Management

    CA APM has greatly reduced incident resolution times for many incidents, but there is still a lot of room for improvement. However, the product direction seems promising.

    Overall Comment

    CA APM has given us visibility into the resource usage of our systems in a way that was not possible before. Being able to go back in time and see the resource usage trends has frequently helped identify the real time when an incident started. CA APM's transaction trace abilities are not quite where they need to be. We frequently find that the transactions we need to see are not captured. For those transactions which are captured, they transaction traces usually don't give enough detail to be useful.

    What one piece of advice would you give other prospective customers?

    If you work in an environment where change is met with deep suspicion, you might best be served by spending a good deal of time showing your peers the value of this tool. Once they are convinced that their lives will be made easier with the introduction of this tool, they will clear the path for installing CA APM into your environment.

    What do you like most about the product or service?

    I like the concepts that CA APM promises to deliver. We have a much better understanding of the internals of our systems than we do without CA APM.

    What do you dislike most about the product?

    Many of the promises of CA APM are not fully realized. Transaction traces, while a potentially powerful feature, are collected far too infrequently and do not capture enough detail to be nearly as useful as they should be. CA APM also presents some of it's collected metrics in a way that is not useful, requiring the customer to create JavaScript calculators to convert the metrics to a useful format. CA APM also lumps too many things into groups, like backend URLs, that can be fixed with some effort but should be done automatically. CEM, which seems to have largely been abandoned, could use various improvements which would simplify the setup of new transactions.

    What one thing do you wish the vendor did differently?

    CA's plans around CEM are not clear. CEM is a useful component of APM but it needs to be updated so that it can be even more useful. CA should make clearer statements on the future of this component of APM that seems to be no longer under active development.

    If you could start over, what would your organization do differently?

    The obstacles we faced in implementing CA APM were not technical. In fact, the installation was quite easy. But we faced many challenges getting support from other teams that managed the infrastructure where the agents needed to be installed. If we were to do it again, we might have taken greater steps to convince our peers that the product was not going to cause any harm to our production systems and that it would provide information that would be valuable to them. Most folks here now understand that, but it took the organization a long time to accept these ideas. Separately, we would have been more aggressive in the features that we enabled. In order to make sure that we did not cause any system problems, we turned off various features that had any possiblity of slowing down our systems. It took a very long time to convince the infrastructure engineers that it was safe to enable those features.

    Service & support - overall comment

    Working with support teams from various vendors, I can say that the quality of the CA support engineers is unmatched. I can think of no exceptions to the fact that the support engineers have been top notch and given us straight answers when encountering problems. CA seems to understand that our ability to extract value from CA APM facilitates adoption and makes it easier to get support from our management to approve future CA APM contracts.


  • 5 out of 5.0, Reviewed

    Product(s): CA Application Performance Management

    We stopped being reactive to become protagonists of a better experience offered through our services for our customers.

    Overall Comment

    - Pro-active alerting and the ability to predict incidents are the key element of APM and through them we are able to be protagonists of the availability and experience offered by our services. - The solution delivers what it promises, especially in scalability feature, we already have more than 2,000 monitored servers equivalent to 70% of our applications. - APM was essential to leveraging the availability of our services and the identification of the root cause. The results generated by the diagnostic power we achieved with the use of the solution, reached almost to zero the number of problems without identifying the root cause. - Improve the quality of delivery through the use of the solution by the DEV team. - Improve our discipline in performance tests - We ended up with the endless conferences and the involvement of several specialist to make the diagnosis of the problem. - The APM Center of Excellence Foundation in partnership with the vendor, was essential to achieve success. - Some users have found some difficulty in using the solution because it is not so friendly. This is a point that needs to be in the ROADMAP product for the next version.

    What one piece of advice would you give other prospective customers?

    - Think big, but start small. - Find a champion, with a relevant problem and helper him fix it. - Let the champion show the results to executives and peers. - Iterate until critical mass is reached then leverage the model for the scope defined.

    What do you like most about the product or service?

    Ability to scale quickly, improve our ability to detect problems before they become widespread, the ability to monitor the systems under test and ability to relate events helps us troubleshoot issues quicker.

    What do you dislike most about the product?

    Not user friendly, it requires a deeper knowledge of monitoring.

    What one thing do you wish the vendor did differently?

    The partnership in the implementation of the project and especially the support after project delivery are the great advantages of this vendor.

    If you could start over, what would your organization do differently?

    - Approaching the infrastructure team in the game, because they are essential to project success. - Climbing the use of solution by the priorities of the organization, accelerating the adoption of discipline and monitoring solution.

    Service & support - overall comment

    High technical expertise, availability of resources when necessary and ability to rapidly integrate the operations teams and development are strengths of the support team.


  • 5 out of 5.0, Reviewed

    Product(s): CA Application Performance Management

    The ability to deep dive into the root cause of any given issue has always been the most valuable feature.

    Overall Comment

    The ability to deep dive into the root cause of any given issue has always been the most valuable feature. JAVA and .NET applications are black boxes without any sort of monitoring. Being able to determine which component is causing the issue helps to pinpoint the issue and allows the triage teams to focus on the actual component causing the issue. The feature that helps the most in the triage is the transaction trace component. The transaction trace feature allows us to look all the components that are called during a particular transaction.

    What one piece of advice would you give other prospective customers?

    My advice would be make sure you have involved both it operations and development teams to establish and use the APM solution. It doesn’t do anyone any good if you have a monitoring tool and use only a default subset of its features.

    If you could start over, what would your organization do differently?

    I'd involve development teams in all operations procedures incl. instrumentation of applications and creation of alerts

    Service & support - overall comment

    good


  • 5 out of 5.0, Reviewed

    Product(s): CA Application Performance Management

    Provides VIVID picture of our application performance, altho CA needs to comeup with lightweight version of APM agent.

    Overall Comment

    CA APM provides vivid picture of how your application is performing. Robust Application monitoring and its performance with the full analysis of frontend transaction to the backend transactions. Integration with other CA tools like Spectrum, SOI, UIM & CEM provides whole picture of the application from the customer experience stand point as well as the backend servers performance perspective. APM agents consumes much resources on the servers where agents are configured to talk to the application. If application servers are poorly artchitected from hardware resources perpective, then CA APM agent will be a nighmare to manage. Encourage CA to put some effort and time to create a lightweight version APM that will reduce many problems for most of the CA customers.

    What one piece of advice would you give other prospective customers?

    Once CA APM has the visibility into your applications, rest assured ROI will be huge. CA APM support is really good in handling your issues. Also CA Communities are really great to find out solutions and share ideas.

    What do you like most about the product or service?

    Root Cause Analysis

    What do you dislike most about the product?

    Agents are Beast - requires too much of the hardware resources to get the full instrumentation out of the monitored application. No Built in Application reports

    What one thing do you wish the vendor did differently?

    Built in Reports for different applications. Most of the time we end up spending time to create custom reports, which is very much time consuming.

    If you could start over, what would your organization do differently?

    Application Monitoring MUST be a part of the desing of any application.

    Service & support - overall comment

    Excellenct


  • 5 out of 5.0, Reviewed

    Product(s): CA Application Performance Management

    The implementation had some challenges, but was successful. Product roadmap looks great.

    Overall Comment

    We have a good working relationship and they are viewed as a strategic partner and act as such when challenges are encountered.

    What one piece of advice would you give other prospective customers?

    Align internal efforts to the project goals to increase the chance of successful adoption.

    What do you like most about the product or service?

    The end to end transaction monitoring for Customer Experience and the ability to pinpoint application troublespots when issues do arise is critical.

    What do you dislike most about the product?

    Can take longer to implement than originally anticiapted.

    What one thing do you wish the vendor did differently?

    They could have been more realistic upfront on the timeline for implementation.

    If you could start over, what would your organization do differently?

    We would align more resources for the initial implementation to speed up the process a bit. Overall value of the product once in production was very high.

    Product capabilities - overall comment

    Tool capabilities, like determine root cause of an application slowdown, stood out.

    Service & support - overall comment

    They always brough the right skillsets to the project.

    Integration & Deployment - Overall comment

    Some implementation challenges

    6 of 6 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.6

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(3)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.6

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.3

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(5)
4.2

Ease of deployment

(5)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.6

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(5)
4.4

Quality of technical support

(5)
4.8

Quality of peer user community

(5)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.6

Business analysis    

(5)
3.4

Service monitoring

(5)
4.2

Anomaly detection

(5)
4.4

Distributed profiling

(5)
4.2

Application debugging

(5)
4.4

Workload planning

(5)
3.6
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor/Product Selection


What other vendors were considered?

Dynatrace

IBM

AppDynamics

BMC Software

New Relic

Riverbed

CA Technologies

Dell

Hewlett Packard Enterprise

Microsoft

Oracle


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Improve customer relations/service

Drive innovation

Improve business process agility

Improve business process outcomes

Cost management

Enhance decision making

Improve compliance and risk management

Reduce time to market

Drive revenue growth

Improve supplier or partner relations


What were the key factors that drove your decision?

Product functionality and performance

Breadth of services

Product roadmap and future vision

Strong services expertise

Strong user community

Financial/organizational viability

Overall cost

Strong customer focus


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Latin America