5 out of 5.0, Reviewed Jan 28, 2016
We have a good working relationship and they are viewed as a strategic partner and act as such when challenges are encountered.
Align internal efforts to the project goals to increase the chance of successful adoption.
The end to end transaction monitoring for Customer Experience and the ability to pinpoint application troublespots when issues do arise is critical.
Can take longer to implement than originally anticiapted.
They could have been more realistic upfront on the timeline for implementation.
We would align more resources for the initial implementation to speed up the process a bit. Overall value of the product once in production was very high.
Tool capabilities, like determine root cause of an application slowdown, stood out.
They always brough the right skillsets to the project.
Some implementation challenges
6 of 6 peer(s) found this review helpful.