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5.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on CA Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): CA Application Performance Management

    The implementation had some challenges, but was successful. Product roadmap looks great.

    Overall Comment

    We have a good working relationship and they are viewed as a strategic partner and act as such when challenges are encountered.

    What one piece of advice would you give other prospective customers?

    Align internal efforts to the project goals to increase the chance of successful adoption.

    What do you like most about the product or service?

    The end to end transaction monitoring for Customer Experience and the ability to pinpoint application troublespots when issues do arise is critical.

    What do you dislike most about the product?

    Can take longer to implement than originally anticiapted.

    What one thing do you wish the vendor did differently?

    They could have been more realistic upfront on the timeline for implementation.

    If you could start over, what would your organization do differently?

    We would align more resources for the initial implementation to speed up the process a bit. Overall value of the product once in production was very high.

    Product capabilities - overall comment

    Tool capabilities, like determine root cause of an application slowdown, stood out.

    Service & support - overall comment

    They always brough the right skillsets to the project.

    Integration & Deployment - Overall comment

    Some implementation challenges

    6 of 6 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Business analysis    

(1)
4.0

Service monitoring

(1)
4.0

Anomaly detection

(1)
5.0

Distributed profiling

(1)
4.0

Application debugging

(1)
4.0

Workload planning

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor/Product Selection


What other vendors were considered? Multiple responses allowed.

BMC Software

Dell

IBM

Riverbed


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Improve customer relations/service


What were the key factors that drove your decision?

Breadth of services

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America