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We have aggregated ratings data on Dynatrace but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Application Monitoring

    Selecting an APM (App Performance Monitoring) solution

    Overall Comment

    Very easy deployment, self-instrumentation providing 100% business transaction captured, with end-to-end visibility into our web delivery chain, starting at the mobile or browser down to our legacy mainframe and DBMS.

    What one piece of advice would you give other prospective customers?

    Employ a maturity model, and make sure you report end-user performance according to a baseline, making sure you improved time over time the satisfaction of your users or members.

    What do you like most about the product or service?

    They captured 100% of the business transactions and don't do any sampling compared to their competition.

    What do you dislike most about the product?

    Their offer around micro-services is quite new and we awaited their business proposition.

    What one thing do you wish the vendor did differently?

    Bring their CICS mainframe expertise sooner into our existing deployment, this allowed us to see and capture the complete set of business transactions including our legacy environment and Dataware house.

    If you could start over, what would your organization do differently?

    Acquire Dynatrace solutions sooner, and deploy it into our pre-production and production environments for our entire ecosystem, including our Call Center activities.

    Service & support - overall comment

    Dynatrace is very fast to support new stack and technologies, always good at understanding our ecosystems.


  • 4 out of 5.0, Reviewed

    Product(s): Application Monitoring,User Experience Management (UEM)

    Application is very powerful, but user interface is confusing and not intuitive.

    Overall Comment

    The vendor has been easy to work with and has gotten back to us on any support/sales requests. Their main clientele is e-commerce and public web sites. However, as an enterprise application only company, we have struggled with some of their roadmap items.

    What one piece of advice would you give other prospective customers?

    There are a lot more players in the market today. If you don't have any major concerns with putting your data into the cloud, you can check out New Relic and AppDynamics as well. New Relic doesn't have an on premise play and therefore we would still rule them out.

    What do you like most about the product or service?

    Very powerful and contains a lot of features.

    What do you dislike most about the product?

    Documentation is lacking and user interface is confusing.

    What one thing do you wish the vendor did differently?

    Focus on enterprise customers and change their user interface to be more pleasant for new users. Their Ruxit product has tried to do this, but it has not been implemented in their flagship dynaTrace product

    If you could start over, what would your organization do differently?

    Nothing.

    Service & support - overall comment

    Service personnel are prompt with responding to requests.

    Integration & Deployment - Overall comment

    The product is very easy to configure and install. Basic monitoring can be done within minutes.


  • 4 out of 5.0, Reviewed

    Product(s): Application Monitoring,User Experience Management (UEM)

    End to End Visibility - Priceless

    Overall Comment

    The ability for a full end to end visibility is just awesome

    Service & support - overall comment

    The first responders usually resolve the issue and if they are not able to then we get some experts quickly on the call to help resolve the issue. Moreover, there is so much documentation and material over the internet that we can resolve and find solution quickly


  • 5 out of 5.0, Reviewed

    Product(s): Application Monitoring

    Great Product.Covers modern technologies.

    Overall Comment

    Great product. Internal roadblocks to full implementation - but we are getting there. A complex product, but provides very useful data for operations and performance teams.

    What one piece of advice would you give other prospective customers?

    Get good training as part of the deal. Complex product - but it is well worth it.

    What do you like most about the product or service?

    Great coverage for most technologies and willingness to help.

    What do you dislike most about the product?

    None.

    What one thing do you wish the vendor did differently?

    Do more user events.

    If you could start over, what would your organization do differently?

    Implement it faster - too much time spent in back and forth inside the company.

    Integration & Deployment - Overall comment

    complicated product to deploy - so need some technical understanding


  • 5 out of 5.0, Reviewed

    Product(s): Application Monitoring

    Unexpected application outages avoided by using application performance monitoring.

    Overall Comment

    Dynatrace Application Performance Monitor (APM) has saved us hours of unexpected downtime by providing us real-time performance metrics and allowing us to track action before an application/system crash. This translates into huge cost savings.

    What one piece of advice would you give other prospective customers?

    Use the Dynatrace Guardian Services, for at least the first six months, to be sure the application performance monitoring product is properly installed and configured, and that staff knows how to read and interpret the performance data.

    What do you like most about the product or service?

    The performance metrics it provides, allowing us to take action before our customers notify us of a problem.

    What do you dislike most about the product?

    The hardware requirements for a large installation. However, at today's cost for memory and CPU cores, this is not a show stopper.

    What one thing do you wish the vendor did differently?

    Nothing. Dynatrace was and still is awesome to work with.

    If you could start over, what would your organization do differently?

    If we were starting over, we would implement UEM at the same time when we implemented application performance monitoring.

    Service & support - overall comment

    Whenever we have an issue, we open a call with the Dynatrace support team. Typically, we have a solution within 48 hours. We are completely satisfied.

    Integration & Deployment - Overall comment

    We used the Dynatrace Guardian services to deploy our application performance monitoring solution. Throughout the entire process, they were easy to work with and they passed on their knowledge to our staff.


  • 4 out of 5.0, Reviewed

    Product(s): Application Monitoring,Synthetic Monitoring,User Experience Management (UEM)

    Shift Left Strategy - Used Dynatrace in evaluating page performance during development cycle

    Overall Comment

    We were using Dynatrace software as APM tool and performance measurement tool in our performance environment. We extended the use of Dynatrace tool to development environments, it helped us to catch user interface defects in the early stage. We were able to catch UI related performance defects (page responses, service responses) early, and resolved issues quickly without impacting delivery timelines, and also reduced our fall forwards.

    What one piece of advice would you give other prospective customers?

    Dynatrace has helped us catching UI defects early stage.

    What do you like most about the product or service?

    Product is great to catch user experience related issues (slow responses, complicate field navigation)

    If you could start over, what would your organization do differently?

    Extend use of Dynatrace to monitor all UI development.

    1 of 1 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): Application Monitoring,User Experience Management (UEM)

    Deeper Dive into Application performance

    Overall Comment

    Forums and user community.

    What one piece of advice would you give other prospective customers?

    Dedicate time and resources to the product.

    What do you like most about the product or service?

    will go as far as you need to go for application performance monitoring.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Invest in training.

    If you could start over, what would your organization do differently?

    More training.


  • 5 out of 5.0, Reviewed

    Product(s): Application Monitoring

    Automatic configuration is really good and is comprehensive

    Overall Comment

    Helped us finding the solution for problems every time we used the tool.

    What one piece of advice would you give other prospective customers?

    While choosing the tool try to look beyond the initial success.

    What do you like most about the product or service?

    Complete information when you need it.


  • 5 out of 5.0, Reviewed

    Product(s): Synthetic Monitoring

    Private Enterprise (Synthetic Monitoring) Keeps The Monitoring Team Look Great!

    Overall Comment

    Dynatrace has provided excellent, customer focused service since our first contact with them. They helped us choose the products that were right for the problems we needed to solve, and they continue to be a partner of choice. Private Enterprise (Synthetics) is easy to implement and use, and support is as close as the phone in my pocket.

    What one piece of advice would you give other prospective customers?

    Buy the Dynatrace Private Enterprise product for your Synthetic needs. But plan your implementation in detail before you start it.

    What do you like most about the product or service?

    What I like most about Dynatrace Private Enterprise is how easy it is to set up and use. It has its own script recorder, making it easy to get started right away. Setting up the alerts is quick and easy as well.

    What do you dislike most about the product?

    What I dislike most is the need to tweak scripts when changing browsers or browser versions and operating systems. This is not hard to do, but it does take time when you have a lot of different scripts.

    What one thing do you wish the vendor did differently?

    The vendor Dynatrace, Compuware at the time of the purchase, has been just awesome. There is nothing I can think of that I wish they would have done differently.

    If you could start over, what would your organization do differently?

    We would distribute our robots across the enterprise, rather than have them all in our hosting centers. This would help us paint a clearer picture of the "Real User Experience."

    Service & support - overall comment

    The Dynatrace Guardian program provides exception support.

    Integration & Deployment - Overall comment

    Using Dynatrace Guardians, the deployment and integration into our IT environment were completed within the timeframe we agreed upon.


  • 5 out of 5.0, Reviewed

    Product(s): Data Center Real-User Monitoring (DC RUM),Synthetic Monitoring,User Experience Management (UEM)

    Implementation very easy and up and running in few moments. products without customization

    Overall Comment

    Very useful product, very expert vendor.

    If you could start over, what would your organization do differently?

    analyze business service before


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(18)
4.1

Ability to understand your organization's needs

(18)
4.3

Timely and complete response to product questions

(18)
4.4

Pricing and contract flexibility (pricing and terms)

(17)
4.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(20)
4.4

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(13)
3.7

Ease of integration using standard APIs and tools

(13)
4.0

Quality and availability of end-user training

(18)
4.2

Ease of deployment

(17)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(20)
4.3

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(18)
4.4

Quality of technical support

(18)
4.5

Quality of peer user community

(15)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(21)
4.7

Business analysis    

(18)
3.9

Service monitoring

(21)
4.8

Anomaly detection

(21)
4.7

Distributed profiling

(17)
4.6

Application debugging

(20)
4.6

Workload planning

(16)
3.9
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Vendor/Product Selection

Development/Integration

Functional Assessment

Executive Sponsor

Rollout and Install

Application Lead

User Training

Vendor Management

Maintenance and Support

Other...


What other vendors were considered? Multiple responses allowed.

CA Technologies

IBM

AppDynamics

Hewlett Packard Enterprise

Riverbed

BMC Software

New Relic

Dynatrace

Microsoft

Other...


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Improve customer relations/service

Improve business process agility

Enhance decision making

Improve business process outcomes

Reduce time to market

Drive revenue growth

Cost management

Drive innovation

Improve compliance and risk management

Improve supplier or partner relations

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Strong user community

Strong services expertise

Breadth of services

Overall cost

Financial/organizational viability

Pre-existing relationships

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA