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We have aggregated ratings data on Dynatrace but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Application Monitoring

    Great tool to monitor production environment in real time and foud root cause issue fastly

    Overall Comment

    We work with Dynatrace since a few years. it's an amazing tool to monitor production environment with a lot of application and interconnexion (front office, SQL, external services, ESB ...). We are able to monitor in real time all response time and error rates for all our services website. When we have an issue, we can zoom in and find in a few seconds where the issue is come from. We can't work anymore without it ! It's really worth value to have this tool.

    What do you like most about the product or service?

    Support has a strong knowledge of the product and they reply all the time with good insight. We love work with the support team.

    What do you dislike most about the product?

    Dynatrace doesn't provide High Availabily solution out of the box. It's very complex to set up a High Availibily monitoring with Dynatrace. Since 3 years, we didn't see a lot improvement on that side.

    If you could start over, what would your organization do differently?

    We will work directly with the vendor and not anymore with an external partner/integrator.


  • 3 out of 5.0, Reviewed

    Product(s): Application Monitoring

    Great tool, needs to be cost efficient

    Overall Comment

    Good but expensive

    What one piece of advice would you give other prospective customers?

    Running costs can be high

    What do you like most about the product or service?

    easy of use

    What do you dislike most about the product?

    need to bring in BT or OBS to help deploy it

    What one thing do you wish the vendor did differently?

    Price more emerging markets differently

    If you could start over, what would your organization do differently?

    Make the supplier think strategically about martket perception and price, and value of customer brands


  • 4 out of 5.0, Reviewed

    Product(s): Application Monitoring, Synthetic Monitoring, User Experience Management (UEM)

    What an awsome tools !

    Overall Comment

    What an awsome tools ! The promise is respected : allow us to work (deep) on performance, stabilization and retrieve the real feeeling of our users. It's may not the most friendly tools to install (at the moment) but when it's done and if your Dynatrace expert know your application you can really go deep and fast on USERS real problem ! I strongly recomand it for all the applications who want to improve the feeling of their users.

    What one piece of advice would you give other prospective customers?

    POC it, it's not the most sexy interface but it's, for sure, the better tools !

    What do you like most about the product or service?

    Promise is respected.

    What do you dislike most about the product?

    Not sexy.

    What one thing do you wish the vendor did differently?

    Review the licence model.

    If you could start over, what would your organization do differently?

    Do it earlier !

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Application Monitoring

    Easy to upgrade. New features every release

    Overall Comment

    It is good product and new functionality in every release. Easy to upgrade. Skilled support engineers.

    What one piece of advice would you give other prospective customers?

    Adopt out of the box first before implement any custom feature and sensor.

    What do you like most about the product or service?

    End to End monitoring and Support.

    What do you dislike most about the product?

    Purepath tree limitation.

    What one thing do you wish the vendor did differently?

    seperate license model from tool implementation.

    If you could start over, what would your organization do differently?

    implement step by step instead of big bang. Try to adopt Out of the box features and sensor first before adding custom features and sensor.


  • 4 out of 5.0, Reviewed

    Product(s): Application Monitoring, User Experience Management (UEM)

    Install was easy - negotiation and sizing was more challenging than it should have been

    Overall Comment

    licensing was challenging and getting it sized for out environment

    What one piece of advice would you give other prospective customers?

    it may end up costing you more than you anticipate to cover everything you have

    What do you like most about the product or service?

    the product is very robust and provides a simple view which can be drilled into

    What do you dislike most about the product?

    can be too complex for soem of our staff -

    What one thing do you wish the vendor did differently?

    made the licensing schema simple

    If you could start over, what would your organization do differently?

    look harder at another solution to determine if the same challenges exist

    Service & support - overall comment

    we have used limited support to date


  • 4 out of 5.0, Reviewed

    Product(s): Application Monitoring

    Implementation is easy, but need to understand more on the tool

    Overall Comment

    It was very easy to work with the Dynatrace free trial session. Which helped us in learning more about REST API in Dynatrace through the Dynatrace community and experiment it.

    What one piece of advice would you give other prospective customers?

    I would advise them to go through the Dynatrace community which was very efficient and useful.

    What do you like most about the product or service?

    The product helped in creating a platform for us to learn more about Dynatrace and implement in our projects.

    What do you dislike most about the product?

    Most of it was good. No comments.

    What one thing do you wish the vendor did differently?

    The free trial version gave us the complete permission to access different protocols and helped in giving an opportunity to explore everything.

    If you could start over, what would your organization do differently?

    To have the Dynatrace free trial version available for associated which will help them understand more about Dynatrace monitoring tool.

    Service & support - overall comment

    Overall the product was good. looking forward to working with Dynatrace and explore more in this field.


  • 4 out of 5.0, Reviewed

    Product(s): Application Monitoring

    Obtained Good Value on Initial Rollout, Still Working on Team Adoption for Maximum Value

    Overall Comment

    The vendor provided excellent support during the POC which resulted in immediate Dev Ops team adoption. We took advantage of on-site support and training. The production rollout provided insight into several long-standing performance issues. Since the initial rollout, the tool has been used effectively to monitor and manage site performance. Incident time to resolve has been measurably improved as well. The built-in reports and monitors helped. The team has built several custom dashboards with business measures, but this adoption has been slow.

    What one piece of advice would you give other prospective customers?

    Involve as many people as possible in the early vendor support- operations, development, and other stakeholders.

    What do you like most about the product or service?

    The purepath data combined with the initial set of reports and dashboards gives the most actionable performance and issue data I've ever seen. It takes a lot of the finger pointing and guesswork out of performance management.

    What one thing do you wish the vendor did differently?

    Reporting. The detailed reports are generated using a thick client. The newer versions of the product have a configurable web dashboard, but it takes a bit of work to port the reports.

    If you could start over, what would your organization do differently?

    Create a team that can focus on reporting and acting on User Experience Management data.

    Service & support - overall comment

    Dynatrace support has been outstanding, both for our novices and for our highly technical users. Their staff has not only supported using their tools, they provided detailed performance analysis with complicated issues. They have also invest significant time and effort in supporting user groups locally and globally.


  • 5 out of 5.0, Reviewed

    Product(s): Application Monitoring, User Experience Management (UEM)

    Obtained good value on initial rollout, still working on team adoption for maximum value.

    Overall Comment

    The vendor support was great from the first contact. A proof of concept was scheduled and the vendor provided dedicated staff to get us going. The POC found several performance issues that we were able to resolve quickly. The automated alerts took a while to normalize.

    What one piece of advice would you give other prospective customers?

    Make sure that a cross-functional team is involved in implementing this product. The early vendor support is great and they can help with engaging non-operations users.

    What do you like most about the product or service?

    The analysis reporting tools coupled with the pure path data creates actionable performance data incredibly quickly.

    What do you dislike most about the product?

    The licensing model is restrictive.

    What one thing do you wish the vendor did differently?

    Make reporting and dashboards easier. The bulk of the reporting functionality is found in their thick client. Recent releases have provided web-based dashboards but more features need to get ported to this client.

    If you could start over, what would your organization do differently?

    Spend more time on exposing UEM data to stakeholders. In many cases, performance gains using that data far eclipsed server-side optimization.

    Service & support - overall comment

    Dynatrace sent engineers to our site several times to help with intial rollout and train staff.


  • 4 out of 5.0, Reviewed

    Product(s): Application Monitoring, User Experience Management (UEM)

    Great tool with wide functionality, but needs improvement in the details.

    Overall Comment

    Very good functionality on java performance monitoring. Valuable aside functions for monitor base monitoring. The rich client implementation is not used fully to transport the results to solution groups. The web client is on a good way but needs a long way to be complete. The tools configuration is hard to maintain automatically.

    What one piece of advice would you give other prospective customers?

    Nothing special

    What do you like most about the product or service?

    The very good support to deeply analyse running java applications.

    What do you dislike most about the product?

    The documentation provides not enough depth. It only describes the configuration but no details on how it works or how it is intended to be used.

    What one thing do you wish the vendor did differently?

    Provide interfaces/APIs for automation and integration.

    If you could start over, what would your organization do differently?

    Integrate the tooling into the event management from the beginning.

    Service & support - overall comment

    The competence of the suport in general is good. There is often the first approach to turn issues in to feature request.


  • 4 out of 5.0, Reviewed

    Product(s): Application Monitoring, User Experience Management (UEM)

    It would be great that the product has better way to analyze all huge amount of data.

    Overall Comment

    It would be great that the product has a better way to analyze all huge amount of data it collects, be it showing it in dashboard quickly + picked up by machine learning capability like a Big data analytics tool. Working well . Good product and support from the presales team and tight collaboration with the local SI to deliver a solution. Very committed sales team to maintain and support the customer . Great for collecting all information that can potentially use to create insight for both support and business. Not Working well . Product collects a huge amount of data but recommends a 3 rd party tool like ELK to translate data into usable insight . Such a pity that this is not offered as part of the overall solutions . Current console to display data and dashboarding is poor and extremely slow .

    What one piece of advice would you give other prospective customers?

    Ensure that your use case for the tool usage only require to review data less than 1 hour . Anything more than that required to intergrate with a different tool or prepare to wait for a long time .

    What do you like most about the product or service?

    Ability to scale and collect very detailed information for the technologies it supports .

    What do you dislike most about the product?

    Complex license calculation like UEM which makes it very difficult to manage cost and investment . It is still difficult used by nondevelopers like application support and other teams.

    What one thing do you wish the vendor did differently?

    Focus on how to create insights and invest more in the product that analyzes data as well or make it as a managed service.

    If you could start over, what would your organization do differently?

    Looked at it capabilities to support key technologies like webMethods in our organization and its ability to create useful information upfront without having to manually drill down .

    Service & support - overall comment

    Overall skills and support is good and it is one of the key reason why we choose Dynatrace . It is not rated the highest as we hit into a product limitation at this point of time to address what we need and we're not getting a solution for now


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(31)
4.1

Ability to understand your organization's needs

(25)
4.2

Timely and complete response to product questions

(25)
4.2

Pricing and contract flexibility (pricing and terms)

(30)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(33)
4.4

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

3 - 6 months (<6)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(25)
3.7

Ease of integration using standard APIs and tools

(20)
3.9

Quality and availability of end-user training

(30)
4.1

Ease of deployment

(30)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(33)
4.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(31)
4.4

Quality of technical support

(31)
4.4

Quality of peer user community

(26)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(34)
4.6

Business analysis    

(30)
3.7

Service monitoring

(34)
4.6

Anomaly detection

(34)
4.5

Distributed profiling

(30)
4.5

Application debugging

(33)
4.5

Workload planning

(28)
3.9
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Vendor/Product Selection

Development/Integration

Functional Assessment

Executive Sponsor

Rollout and Install

Application Lead

User Training

Vendor Management

Maintenance and Support

Other...


What other vendors were considered?

CA Technologies

AppDynamics

IBM

Hewlett Packard Enterprise

New Relic

Riverbed

Dynatrace

Microsoft

BMC Software

SolarWinds

Oracle

Dell

ExtraHop

Other...


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Improve customer relations/service

Enhance decision making

Improve business process agility

Improve business process outcomes

Reduce time to market

Cost management

Drive revenue growth

Drive innovation

Improve supplier or partner relations

Improve compliance and risk management

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Strong customer focus

Overall cost

Strong user community

Breadth of services

Financial/organizational viability

Pre-existing relationships

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

EMEA

Latin America