5 out of 5.0, Reviewed Nov 24, 2016
We work with Dynatrace since a few years. it's an amazing tool to monitor production environment with a lot of application and interconnexion (front office, SQL, external services, ESB ...). We are able to monitor in real time all response time and error rates for all our services website. When we have an issue, we can zoom in and find in a few seconds where the issue is come from. We can't work anymore without it ! It's really worth value to have this tool.
Support has a strong knowledge of the product and they reply all the time with good insight. We love work with the support team.
Dynatrace doesn't provide High Availabily solution out of the box. It's very complex to set up a High Availibily monitoring with Dynatrace. Since 3 years, we didn't see a lot improvement on that side.
We will work directly with the vendor and not anymore with an external partner/integrator.
3 out of 5.0, Reviewed Nov 8, 2016
Good but expensive
Running costs can be high
easy of use
need to bring in BT or OBS to help deploy it
Price more emerging markets differently
Make the supplier think strategically about martket perception and price, and value of customer brands
4 out of 5.0, Reviewed Nov 3, 2016
What an awsome tools ! The promise is respected : allow us to work (deep) on performance, stabilization and retrieve the real feeeling of our users. It's may not the most friendly tools to install (at the moment) but when it's done and if your Dynatrace expert know your application you can really go deep and fast on USERS real problem ! I strongly recomand it for all the applications who want to improve the feeling of their users.
POC it, it's not the most sexy interface but it's, for sure, the better tools !
Promise is respected.
Review the licence model.
Do it earlier !
1 of 1 peer(s) found this review helpful.
4 out of 5.0, Reviewed Oct 22, 2016
It is good product and new functionality in every release. Easy to upgrade. Skilled support engineers.
Adopt out of the box first before implement any custom feature and sensor.
End to End monitoring and Support.
Purepath tree limitation.
seperate license model from tool implementation.
implement step by step instead of big bang. Try to adopt Out of the box features and sensor first before adding custom features and sensor.
4 out of 5.0, Reviewed Oct 18, 2016
licensing was challenging and getting it sized for out environment
it may end up costing you more than you anticipate to cover everything you have
the product is very robust and provides a simple view which can be drilled into
can be too complex for soem of our staff -
made the licensing schema simple
look harder at another solution to determine if the same challenges exist
we have used limited support to date
4 out of 5.0, Reviewed Oct 13, 2016
It was very easy to work with the Dynatrace free trial session. Which helped us in learning more about REST API in Dynatrace through the Dynatrace community and experiment it.
I would advise them to go through the Dynatrace community which was very efficient and useful.
The product helped in creating a platform for us to learn more about Dynatrace and implement in our projects.
Most of it was good. No comments.
The free trial version gave us the complete permission to access different protocols and helped in giving an opportunity to explore everything.
To have the Dynatrace free trial version available for associated which will help them understand more about Dynatrace monitoring tool.
Overall the product was good. looking forward to working with Dynatrace and explore more in this field.
4 out of 5.0, Reviewed Sep 26, 2016
The vendor provided excellent support during the POC which resulted in immediate Dev Ops team adoption. We took advantage of on-site support and training. The production rollout provided insight into several long-standing performance issues. Since the initial rollout, the tool has been used effectively to monitor and manage site performance. Incident time to resolve has been measurably improved as well. The built-in reports and monitors helped. The team has built several custom dashboards with business measures, but this adoption has been slow.
Involve as many people as possible in the early vendor support- operations, development, and other stakeholders.
The purepath data combined with the initial set of reports and dashboards gives the most actionable performance and issue data I've ever seen. It takes a lot of the finger pointing and guesswork out of performance management.
Reporting. The detailed reports are generated using a thick client. The newer versions of the product have a configurable web dashboard, but it takes a bit of work to port the reports.
Create a team that can focus on reporting and acting on User Experience Management data.
Dynatrace support has been outstanding, both for our novices and for our highly technical users. Their staff has not only supported using their tools, they provided detailed performance analysis with complicated issues. They have also invest significant time and effort in supporting user groups locally and globally.
5 out of 5.0, Reviewed Sep 16, 2016
The vendor support was great from the first contact. A proof of concept was scheduled and the vendor provided dedicated staff to get us going. The POC found several performance issues that we were able to resolve quickly. The automated alerts took a while to normalize.
Make sure that a cross-functional team is involved in implementing this product. The early vendor support is great and they can help with engaging non-operations users.
The analysis reporting tools coupled with the pure path data creates actionable performance data incredibly quickly.
The licensing model is restrictive.
Make reporting and dashboards easier. The bulk of the reporting functionality is found in their thick client. Recent releases have provided web-based dashboards but more features need to get ported to this client.
Spend more time on exposing UEM data to stakeholders. In many cases, performance gains using that data far eclipsed server-side optimization.
Dynatrace sent engineers to our site several times to help with intial rollout and train staff.
4 out of 5.0, Reviewed Sep 9, 2016
Very good functionality on java performance monitoring. Valuable aside functions for monitor base monitoring. The rich client implementation is not used fully to transport the results to solution groups. The web client is on a good way but needs a long way to be complete. The tools configuration is hard to maintain automatically.
The very good support to deeply analyse running java applications.
The documentation provides not enough depth. It only describes the configuration but no details on how it works or how it is intended to be used.
Provide interfaces/APIs for automation and integration.
Integrate the tooling into the event management from the beginning.
The competence of the suport in general is good. There is often the first approach to turn issues in to feature request.
4 out of 5.0, Reviewed Sep 2, 2016
It would be great that the product has a better way to analyze all huge amount of data it collects, be it showing it in dashboard quickly + picked up by machine learning capability like a Big data analytics tool. Working well . Good product and support from the presales team and tight collaboration with the local SI to deliver a solution. Very committed sales team to maintain and support the customer . Great for collecting all information that can potentially use to create insight for both support and business. Not Working well . Product collects a huge amount of data but recommends a 3 rd party tool like ELK to translate data into usable insight . Such a pity that this is not offered as part of the overall solutions . Current console to display data and dashboarding is poor and extremely slow .
Ensure that your use case for the tool usage only require to review data less than 1 hour . Anything more than that required to intergrate with a different tool or prepare to wait for a long time .
Ability to scale and collect very detailed information for the technologies it supports .
Complex license calculation like UEM which makes it very difficult to manage cost and investment . It is still difficult used by nondevelopers like application support and other teams.
Focus on how to create insights and invest more in the product that analyzes data as well or make it as a managed service.
Looked at it capabilities to support key technologies like webMethods in our organization and its ability to create useful information upfront without having to manually drill down .
Overall skills and support is good and it is one of the key reason why we choose Dynatrace . It is not rated the highest as we hit into a product limitation at this point of time to address what we need and we're not getting a solution for now