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We have aggregated ratings data on ExtraHop but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): ExtraHop Platform

    Excellent tool for troubleshooting and analyzing.

    Overall Comment

    Customer support has been great. A little disappointed in Solutions Architecture. We ran into an issue where ExtraHop wasn't set up correctly when initially deployed (caused by vendor), and Solutions Architecture didn't catch it until well after go-live. The only fix was to reset the datastore causing us to lose about 3 months of prior data.

    What one piece of advice would you give other prospective customers?

    Make sure the discovery mode is set correctly initially.

    What do you like most about the product or service?

    Gives us visibility where we had very little before.

    What do you dislike most about the product?

    Data cannot be easily backed up.

    What one thing do you wish the vendor did differently?

    I wish Solutions Architecture would have looked more at how our ExtraHop was configured instead of focusing on custom monitoring configuration.

    If you could start over, what would your organization do differently?

    Make sure the correct discovery mode is configured from the beginning. Make sure Gigamon or whatever tap solution is being used is not filtering out ARPs. Set up an extended datastore initially.


  • 5 out of 5.0, Reviewed

    Product(s): ExtraHop Platform

    Product is great from the start but requies java script coding to sort through the data.

    Overall Comment

    Worked well with us from start to finish.

    What one piece of advice would you give other prospective customers?

    The product shows you all the data you could want but you have to understand what you want to see and how it relates to your applications.

    What do you like most about the product or service?

    Allows us to see data that we were not able to see before.

    What do you dislike most about the product?

    Extrahop should produce their own bundles instead allowing others to upload some that work and some that do not.

    What one thing do you wish the vendor did differently?

    Less JavaScript and help understand what is good data and bad data. More of a direction instead of anything you want tou can get.

    If you could start over, what would your organization do differently?

    Bring in a JavaScript programmer from the start.


  • 5 out of 5.0, Reviewed

    Product(s): Atlas Reports, ExtraHop Platform

    Easiest non-intrusive appliance to install that can show you the world!

    Overall Comment

    From the first meeting with the local sales and engineer I was very impressed how knowledgeable they were and eager to show you how the product can help your business. Even after the proof of concept through the purchase the whole Extrahop staff has been extremely helpful. They definitely don't sell you a product and leave they go out of their way to continue meetings and try to increase your knowledge on the appliance.

    What one piece of advice would you give other prospective customers?

    Make sure to try all the modules and see what ones are most valuable to you.

    What do you like most about the product or service?

    The staff is as spectacular as the appliance is.

    What do you dislike most about the product?

    The smaller appliance only has 3 ports to accept traffic and needs 4 or 5.

    What one thing do you wish the vendor did differently?

    Didn't charge for open standard module like SIP.

    If you could start over, what would your organization do differently?

    Nothing we are very happy with the outcome and this product

    Service & support - overall comment

    Not only can you call the toll free number for support your local engineer and trainer are willing to help at any time also.


  • 5 out of 5.0, Reviewed

    Product(s): ExtraHop Application Performance Management

    The most amazing tool in our inventory.

    Overall Comment

    The sales and support folks at ExtraHop are a pleasure to work with. They go above and beyond what I expected, and resolve all of our issues quickly and completely.

    What one piece of advice would you give other prospective customers?

    Learn to use the triggers and enjoy the seamless integration with Splunk. Amazing!

    What do you like most about the product or service?

    The ability to write a trigger to look at our wire data any way we want and either dashboard the results in ExtraHop or stream it to our Splunk environment for immediate use to many teams. Unheard of just a few years ago. Gamechanger.

    What do you dislike most about the product?

    Only the price. I wish we could afford more.

    What one thing do you wish the vendor did differently?

    Improvement on the charting and dashboarding. It's fantastic and improved every release so far.

    If you could start over, what would your organization do differently?

    We initially only had budget to cover a small portion of one of our data centres. The data and insights we received from ExtraHop drove the design and architecture of our new tier four data centre and the refresh of our existing data centre.

    Service & support - overall comment

    N/A

    Integration & Deployment - Overall comment

    Installation was easy and fast. Integrated beautifully with our Splunk deployment.


  • 5 out of 5.0, Reviewed

    Product(s): Atlas Reports, ExtraHop Application Performance Management, ExtraHop Platform

    One-stop monitoring and problem insight across all parts of IT

    Overall Comment

    The vendor is dynamic, nimble and very customer focused. They demonstrated well after the sale their passion and commitment to their platform with several enhancements that addressed new and specific problems we were trying to gain insight too. Their post-sales support and interaction has been one of the best experiences in my 25 years in the healthcare IT business

    What one piece of advice would you give other prospective customers?

    Push your teams to use this as their central (and first) port of call when trying to resolve and troubleshoot application, network, server or general performance issues and break out of their silo tools.

    What do you like most about the product or service?

    Customer service and genuine passion for solving our problems and not just making a sale

    What do you dislike most about the product?

    That its hard to explain its market position to others

    What one thing do you wish the vendor did differently?

    Come to market 10 years sooner

    If you could start over, what would your organization do differently?

    Purchased the search appliance sooner to gain even more insights

    Product capabilities - overall comment

    It does what we need and new features are added on a regular basis

    Service & support - overall comment

    Customer service is outstanding - they solve our problems not just tell us how to use the tool

    Integration & Deployment - Overall comment

    Very easy to deploy, return actionable results and see progress. Atlas reports are a key part of extracting value in the early stages of deployment as it demonstrates what can be done with the product


  • 5 out of 5.0, Reviewed

    Product(s): ExtraHop Application Performance Management

    ExtraHop, an out of the box game changer to help your team improve customer experience!

    Overall Comment

    The product worked and provided value out of the box. Basic visability was attained after providing connectivity and necessary certificates. This enabled our NOC to take a giant leap in monitoring applicaions and taking proactive measures to address issues prior to end-user impacts. Additional functionality was attained by working with the vendor to configure systems to our environment.

    What one piece of advice would you give other prospective customers?

    Train your implementation team and have a plan before fully adopting the product. The true power of this tool is the ability to put the power in the hands of admins and developers. Training should be manditory so the staff understands how to bend the tool to their needs. This can cut downtime and time to address severities by a factore of 10 or more.

    What do you like most about the product or service?

    The use of wire analytics without the need for agents simplifies deployment and operations. Also there is 0 impact to application operations as it does not use server resources and there is no need for downtime for upgrades.

    What do you dislike most about the product?

    Very little to dislike. Easy to deploy, support, and use products like this will severly challenge the large monolithic monitoring platforms that promise a single pain of glass.

    What one thing do you wish the vendor did differently?

    The licensing model does not adapt well to small scale (sub-20 server) deployments in geographically disirate locations. This can raise the Opex/Capex model if not properly planned.

    If you could start over, what would your organization do differently?

    Nothing, we conducted market research, attained reference and conducted a bake-off. ExtraHop was the clear winner in the end and continues to deliver in ways we never anticipated.

    Product capabilities - overall comment

    Great product capabilities, as outlined in the prior comments.

    Service & support - overall comment

    N/A


  • 5 out of 5.0, Reviewed

    Product(s): Atlas Reports, ExtraHop Platform, e911 Service

    Powerful tool that helps you maximize the performance in your IT environment.

    Overall Comment

    Very hands on, really helped us with the implementation. Came onsite and also did some work remotely to complete the implementation.

    What one piece of advice would you give other prospective customers?

    Make sure you dedicate a couple people to learn this tool. Then allow them to be the trainers for others. The more people that know the tool the better. Can be network, Client, even your more technical Application staff.

    What do you like most about the product or service?

    the Atlas report is a great tool.

    What do you dislike most about the product?

    can't think of anything

    What one thing do you wish the vendor did differently?

    You can always make the services a little less expensive.

    If you could start over, what would your organization do differently?

    nothing, we are completely satisfied with the relationship and how things were done.

    Product capabilities - overall comment

    Solid product, lots of options, very powerful tool.

    Service & support - overall comment

    I think when we have questions on something they will help us out. My team really likes working with them.

    Integration & Deployment - Overall comment

    We purchased an appliance (fixed location) and vm license for a mobile (so we could place it in specific areas of our environment). Gives us a lot of flexibility.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.4

Ability to understand your organization's needs

(7)
4.3

Timely and complete response to product questions

(7)
4.7

Pricing and contract flexibility (pricing and terms)

(7)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.3

How long did your deployment take?

0 - 3 months (<3)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.8

Ease of integration using standard APIs and tools

(4)
4.8

Quality and availability of end-user training

(7)
4.4

Ease of deployment

(7)
4.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.4

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(7)
4.6

Quality of technical support

(7)
4.7

Quality of peer user community

(7)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
5.0

Business analysis    

(3)
4.7

Service monitoring

(5)
4.6

Anomaly detection

(4)
4.8

Distributed profiling

(4)
4.5

Application debugging

(3)
4.3

Workload planning

(3)
3.7
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Rollout and Install

Vendor/Product Selection

Functional Assessment

Technical Assessment

User Training

Application Lead

Development/Integration

Maintenance and Support

Vendor Management


What other vendors were considered?

CA Technologies

AppDynamics

Riverbed

SolarWinds

Dell

Hewlett Packard Enterprise

ManageEngine

Microsoft

Other...


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Enhance decision making

Improve business process outcomes

Improve customer relations/service

Cost management

Improve business process agility

Drive innovation

Improve compliance and risk management

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Overall cost

Strong customer focus

Strong user community

Breadth of services

Financial/organizational viability

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place?

North America