4.7 out of 5 (7 Ratings)

7 Verified Reviews

ExtraHop Platform

Excellent tool for troubleshooting and analyzing.

Customer support has been great. A little disappointed in Solutions Architecture. We ran into an issue where ExtraHop wasn't set up correctly when initially deployed (caused by vendor), and Solutions Architecture didn't catch it until well after go-live. The only fix was to reset the datastore causing us to lose about 3 months of prior data.

ExtraHop Platform

Product is great from the start but requies java script coding to sort through the data.

Worked well with us from start to finish.

Atlas Reports, ExtraHop Platform

Easiest non-intrusive appliance to install that can show you the world!

From the first meeting with the local sales and engineer I was very impressed how knowledgeable they were and eager to show you how the product can help your business. Even after the proof of concept through the purchase the whole Extrahop staff has been extremely helpful. They definitely don't sell you a product and leave they go out of their way to continue meetings and try to increase your knowledge on the appliance.

ExtraHop Application Performance Management

The most amazing tool in our inventory.

The sales and support folks at ExtraHop are a pleasure to work with. They go above and beyond what I expected, and resolve all of our issues quickly and completely.

Atlas Reports, ExtraHop Application Performance Management, ExtraHop Platform

One-stop monitoring and problem insight across all parts of IT

The vendor is dynamic, nimble and very customer focused. They demonstrated well after the sale their passion and commitment to their platform with several enhancements that addressed new and specific problems we were trying to gain insight too. Their post-sales support and interaction has been one of the best experiences in my 25 years in the healthcare IT business

ExtraHop Application Performance Management

ExtraHop, an out of the box game changer to help your team improve customer experience!

The product worked and provided value out of the box. Basic visability was attained after providing connectivity and necessary certificates. This enabled our NOC to take a giant leap in monitoring applicaions and taking proactive measures to address issues prior to end-user impacts. Additional functionality was attained by working with the vendor to configure systems to our environment.

Atlas Reports, ExtraHop Platform, e911 Service

Powerful tool that helps you maximize the performance in your IT environment.

Very hands on, really helped us with the implementation. Came onsite and also did some work remotely to complete the implementation.